Quick fix for a common error

0
Answered

ShippingEasy Update: This is a duplicate. Please see this alternate thread.
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There are many times when we double click the 'Print Label' button (usually while being impatient for the label to print).

One of the drop down choices on the shipping history screen should be "Cancel and restage" so the existing label gets cancelled, and the order gets recreated and placed back into the shipping queue.

Currently you need to find the order in the shipping history, click cancel, answer yes cancel, find the order again, click create a duplicate, answer yes, then click on edit order, click yes again, and then it appears back in the shipping queue.

Also, not sure if this is do-able, but when this happens, we also need to manually enter the tracking number as a duplicate order won't update...When the order still shows as unshipped on BC or Amazon, it should send the new tracking number.

Official Comment

Hi Steve,

Great request! We actually already have a running thread for a similar request so I am going to redirect you here. Please post/like/follow that thread for future updates. Thanks!

Madilynn T. [ShippingEasy Product]

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