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Customs document line item weight?


When I go to edit individual line items, it does not allow me to edit the weight of the item.

We use a volumetric weight system, so our weights per item are never correct. is there a way to set things up so that we can go in and edit each item on the document, without having to read them all by overriding?



Patrick Answered

Official comment


Hello Patrick - Thanks for posting to our forums!

When entering customs information, carriers will require actual weights of items. So, the weight (lbs/oz) will need to be entered into the customs form.

However, if you find that the weights from your store are incorrect, you may want to consider setting up your PRODUCTS catalog. This allows you to save accurate weights to your items based on SKU. Then ShippingEasy will map the weights to your shipments and customs forms.

For more information, please take a look at this guide:

If I've misunderstood your question, please clarify for me in the comments below. Thanks!

Jennifer R. [ShippingEasy]

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