Need to combine orders from multiple channels

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I have customers who place an E-bay order then place another order via our website. When I saw these identified with the duplicates filter, I was elated.... until I tried to combine them and it doesn't work.

This happens nearly daily, so it must also happen to others.

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Hi Justin, 

This is a great request! I'm sure there are customers out there who'd like to see this, too! I'll forward the request to our Product Team but in the meantime, if you ever need to combine orders, one thing you can do (which may be a bit more time consuming than anyone wants) is to simply add line item information to one of the orders so that they look combined. You will do this by editing the order from the Orders page. I hope this helps and thanks for your request!

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I would also like to see this

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I'd like to see this feature as well. 

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Not having this was a dealbreaker for me. I switched to Shipstation years ago. This feature exists and works flawlessly in Shipstation.

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Hi Everyone,

Thank you very much for your post! We greatly appreciate your feedback. I’ve documented your requests and this will be under consideration for prioritization. 

We will keep an eye out for this post for additional feedback and comments. If we hear this request from anyone else, we will ask them to comment or vote for this post. 

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This would be a great idea.

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Hi Service PCSoutdoors,

Thank you very much for your post! We greatly appreciate your feedback. I’ve documented your request for this as well.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

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Hi there! This post is a bit stale, so I wanted to share my interest in this being added as a feature! It would make doing my shipping even easier! I love your service and would love to see this added in the near future!

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Hi, 

Thanks for taking the time to post on our forum. At this time, we do not have an expected release date for this request. We have documented your support and will be sure to update this post if there are any changes. 

 

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