Bringing back cleared orders

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It is frustrating that we can't bring back cleared orders. Commonly we have customer whose credit card declines and we notify them of this. Then they call us back and give us a new credit card and we process their order for shipping, but currently we have to manually enter their orders and log into Americommerce and manually update shipping. It would be much easier if we could just search for a cleared order and bring it back to active.

Official Comment

Hi Evie,

I this feature has not yet been developed, we certainly understand that something can get messed up in the process. I have passed on that there is still a lot of interest in this feature to our product team and will report here when we have a solution. 

For now making a Manual Order is still the fastest way to make a shipment for an order that has been cleared.

Regards,

Matthew Fox

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Steven,

This is an excellent suggestion! It is, however, important to note that with Americommerce, orders that have a payment status in AmeriCommerce of "Awaiting Payment" will be brought into ShippingEasy with a status of Awaiting Payment. Orders that have a payment status in AmeriCommerce of "Approved, Pending Shipping" will be brought into ShippingEasy with a status of Awaiting Shipment. All other orders will be ignored. So, I am curious to know if you would be able to change the order status if a card fails? I realize this wouldnt resolve your issue 100% as it would be time-sensitive (you'd need to change the status to one that we do not pull in before the hourly sync). You can then change it back to a status we sync when the order is fully ready. Regardless, I have forwarded your request to our Product Team but wanted to provide you with a possible temporary solution.

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Hi Rachel

We don't use awaiting payment or approved and these words are arbitrary in Americommerce. So what I think you are using is their actually order status boolean settings: Open, Declined, Canceled, Shipped, Partially Returned, Fully Returned, Is Quote Status. I'm guessing that you mean that you are only bringing in "open" and "Shipped" Can you verify that for me. We set credit declines to "open = false" so that may be what is causing them to get cleared. If that is the case I can leave them as "open = true". That screws up my numbers when these orders never get corrected, but would solve the problem on orders that do get corrected.

Steve

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Hi Steven - I noticed that you had an outstanding question that went unanswered. I'm sorry about that delay. You're correct that we use a Boolean type logic to determine which orders to sync:

ShippingEasy will download the order if it is "Open" (i.e. it needs to be shipped) and if it is "Unshipped" (i.e. it has not been shipped).

Likewise, the app will consider an order that is "Shipped" (i.e. has already been shipped) or "Not open" (i.e. does not need to be shipped), as an order that doesn't need to be synced. I believe we are using that same logic to determine which unshipped orders to remove from your ShippingEasy account. as one that needs to be removed from your account.

So, I would think that leaving the "Open" status in SparkPay (AmeriCommerce) would be a workaround option. However, this might require a little testing to confirm if it works.

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On behalf of our Product Team, I have a quick update on this feature request. We have been considering ways to "bring back cleared orders", although our ideas haven't made it to the drawing table just yet. Some of the thoughts include:

  • An option to filter for cleared orders on the Orders page, with a "resync" option.
  • An option on the Global Search bar to locate cleared orders and resync.

I encourage anyone with an interest in this feature to voice their opinions on these possible solutions, as well as provide details for other ways that you'd like to see us implement a "resync" function. 

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yes, I would like to see this too.

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Any progress on this. Would love to see this issue resolved as it continues to be a frustration for us.

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We're new to the SE platform.  It looks like this has been an issue for a long time.  ANY of the above options would be better than no option at all.  Resync, restore, undo, duplicate to manual,  whatever.  Please take another look at this feature that would add much convenience for your users.  

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Hello,
This feature is under consideration and we've logged your support for this feature! It is still under review and is being considered against other features. If there is an update to this feature, we will update this post. I would encourage anyone with thoughts on this feature to share how you might make best use of this feature such as :

  • An option to filter for cleared orders on the Orders page, with a "resync" option.
  • An option on the Global Search bar to locate cleared orders and resync.

Madilynn T. [ShippingEasy Product]




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Hi,

Wondering if this has now been implemented. I somehow inadvertently deleted a bunch of orders. It seems pretty basic...as mistakes happen.

Thanks,

Eyewear Insight

Affordable prescription eyeglasses

 
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I am tempted to look into other shipping programs everytime I run into this issue. I need to be able to see and retrieve cleared orders. 

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Hi everyone, 

Thanks for the post! We greatly appreciate your feedback and have documented your request for the option to bring back Cleared Orders in our app.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

Thanks!

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