Customer Reference For FedEx Bill

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Completed

We recently migrated over to Shipping Easy and so far it has been absolutely amazing. However we received our first FedEx bill and we no longer have any data in the customer reference column which originally contained our order numbers. This is useful for us as we do sell in various channels (Amazon, Ebay, Amazon CA as well as our main stores) and this helps us identify where our shipping charges are coming from.

Thanks for letting me share, and hopefully its something others would find useful as well.

-Kate

Official Comment

Hello all, 

Great news! I just wanted to share that you can add the order number to the reference field for Fedex labels. There are  also the additional options to populate the item skus or item description. 

You can read more about this here. 

Thank you very much for your feedback and continue to post your feedback into our feature request forum, we appreciate your feedback and it helps us to guide our new features. 

Happy shipping,


Madilynn T. [ShippingEasy Product]

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Kate,

Thanks for sharing this. I have forwarded your request to our Product Team.

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We noticed the same issue with our Fedex bill - please upload the order number to Fedex so it carries to the Fedex Statement - would make it much easier to reconcile out statements.

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Hi Steve, 

Thanks for your input! I've forwarded your request to our Product Team as well. The more requests we get for this, the more likely we are to prioritize so if you see anyone interested in the forums, feel free to direct them to post here! Thanks!

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Just revisiting this again, as I review my Fedex bill without any invoice identification numbers to associate with the tracking numbers.

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Hi Steve, 

Thanks for checking in. This has not yet been prioritized but I've reminded our Product Team lead again to your interest in this. Unfortunately we haven't had many customers vocalize a need for this so far, so it hasn't quite made it up our list of features to implement in the next few months.

Once we see more of an interest in this feature, we're much more likely to add it to our prioritization list. Should more customers show interest in this soon, we may be able to add it to our list of features to include in the second half of the year, but until then, I regret to say that we have no ETA.

Please keep an eye on this thread and continue to redirect anyone in the forum who you may notice could use this feature. Thanks! 

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To reconcile the bill is very difficult without the order number or other identifier to match them up.    Fedex and UPS does not always  properly charge us, They love to add additional charges which they happily remove when you challenge them.  Before I used shipping easy I added the order number in the REF field and it showed up on my bill.  Now I must x-ref using the address I spend hours each month.  

Please consider adding the REF field to Shipping easy.

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Without the FedEx Reference field available I have to go to the FedEx site, log in and print a lable from there because my vendor Hayneedle requires it. I'm sure Shipping easy wants to have quality customer service. If not I'm sure one of the 1000's of other shipping software companies will accomodate this adding of a field. Come on IT guys put down the XBox and add the field. Not rocket science and you'll be done coding it before you finish bitching about your paying customers whinning about petty crap.

Thank you for multi-tasking getting this fixed. 

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Thanks everyone for your feedback on this. Your active participation has prompted us to open up this issue. As we investigate the potential development and prioritization of this feature, we would like to learn a bit more about the uses.
 
I want to get some additional input from everyone:
 
What information would you like ShippingEasy to populate the FedEx Reference Field with? 
 
It seems that the majority of the users who have posted would like to see the Order Number used for the Fedex Reference Field.  If anyone has any use besides the Order Number, I would be eager to hear your feedback.

Madilynn T. [ShippingEasy Product] 
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I would suggesting using the same order number you populate UPS reference field with.

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Yes I would populate order number. In the Fedex system they leave open to manually input. I would be happy if it was auto populate with order # or if you required me to manually input.
Thanks
Chet

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I would recommend having a few options available so it can work for everyone.

I use both of the reference numbers one for my internal order number and one for the store that is being used for this shipment.

Thanks

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Has there been any updates on this as of late?

 

Thanks!

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Hello Mitch, 

This feature is still being considered for prioritization. There have been some other new features that have been prioritized ahead of this, but we are looking into making some Fedex enhancements in the near future. 

Once there are additional updates, we will be sure to update this thread. We will be sure to update this thread.

Madilynn T. [ShippingEasy Product] 

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Please add this feature ASAP. We need it to add the reference $AW to stay in compliance with our wine agreement. If not added soon, we will have to find different shipping software and that would be a shame :(

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Fantastic - now, are these fields available for me to automate the upload when I send orders to shippingeasy for processing via the shippingeasy API.

Thanks,
Steve

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What we actually need is the code $AW to be populated in almost every order that we send via FedEx. I don’t see this is as an option. Is there a work around that we can customize what goes in the reference field?

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Hello Kym, 

At this time in the reference field for Fedex, you can populate either the Order Number, a list of the SKUs, or a list of the Item Names in the order. We have logged your request to see if future fields can be added as an option for the Fedex Reference Field. 

Madilynn T. [ShippingEasy Product] 

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We are a fulfillment house that provides service to e-commerce sellers. Reference field is mandatory for us. We need to be able to enter store name in the reference field so that we can filter Fedex report by reference field entries and determine what portion of the total bill goes to which of our clients (aka stores). Without this feature we spend hours every week working with different reports, sorting, matching, Vlookups and more to do what could be done in matter of seconds with reference field feature.

 

This feature is so important to us that we are leaving ShippingEasy in roughly a month if it is not completed by then. Note that we are an organic promotion tool for you. We introduce every new client of ours to ShippingEasy, give separate login to them if needed and teach them how to use ShippingEasy. They learn it, they get used to it, and they become advocates of ShippingEasy and talk about it to their peer e-commerce sellers. I would suggest you to take this feature request very seriously - leave whatever you are doing in the middle and jump on coding this one. We cannot spend hours on FedEx reports per week anymore.

 

Regards,

Yashar

www.packageman.com

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We are in a similar situation Yashar. If we can't add the code $AW to the reference field as required by our FedEx Wine Agreement, we will have to switch to ShipRush who offers this feature.

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Is there any update on whether we will be able to ad the field $AW to the reference field in the near future?

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Hello Yashar and Kym,

Thank you very much for your feedback!

At this time, we don't have a specific release date for this feature but it is on our team's list to consider for prioritization. I've gone ahead and logged your support of this as well. As we have already resolved this specific request and have a running thread more related to your specific requests, would you please comment/like/follow on this thread?

Thank you!

 

 

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