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Please Contact ShippingEasy Support


New account user trying to enable the USPS shipping option. See an error with this:

Account # has been suspended. Please Contact ShippingEasy Support for assistance.

I believe this is my only way to contact support since, it's the only thing available to the free starter plan option.

Adam Oien Answered

Official comment


Hi Adam,

Thank you for posting to our forum!

You are correct that the forum is the manner for those on the free Starter plan to get support/assistance.

It looks like Endicia has a flag on the account so you will need to reach out to them to get a temporary passphrase in order to unsuspend the account.  The number to call and steps to follow can be found in the article linked below:

How to: Reset an Endicia pass phrase

If you still need assistance after reaching out to Endicia, please email the temporary passphrase to us at so we can assist in re-connecting the account.

Melody H. [ShippingEasy]



Hello. I am also a new account user, who instantly had my new Endicia account suspended.

When I tried to follow the steps above, the Endicia website asked me for an answer to a security question I've never heard or, or setup with their site. This makes me believe that somehow either or the Endicia site assigned me (a new customer) a previously existing account once held by someone else. I cannot possibly know the answer to someone else's security question.

For anyone thinking I should simply use the supplied "Security Question Answer" from my Carriers > USPS > "Show Passwords" area...

I tried that, and it did not work.

Please help me. I don't know where to go from here.

Douglas Joseph 0 votes

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