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Why is my postage balance tied to international and expedited shipping, and separate from domestic shipping balance?

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Maybe I am missing something here, but I purchased $200 of postage on Aug 22.  I had $130 in my balance, but I was unable to send a domestic first class postage unless I purchased a minimum of $10 more.  Now I have $7 left of domestic and $123 of international.  Can't I just use my postage balance to send any type of package I want?  What am I missing here?

Aloha,

Damion

Damion Clark Answered

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Hi Damion,

Thank you for posting to our forum!

Our rate and label technology partner, Endicia, requires a separate account for expedited vs non-expedited postage. This two-account model allows us to enable the best available rates for the services that qualify for our extra discounts.

First Class mail (non-expedited) is handled differently by USPS and the postage balance is deposited directly into a trust account with USPS. These requirements do not apply to expedited postage and thus a separate account is created to hold these funds. The expedited account also includes the extra discount on the eligible services.

Each Endicia account provides access to specific USPS services:

Endicia First Class Domestic

All Domestic First Class, Media Mail, Parcel Select

Endicia Int'l and Expedited
All Domestic and International Priority Mail and Express Priority Mail, International First Class

You can see each of these accounts along with their balances by going to Settings then Postage & Carriers in ShippingEasy.

Please note that if you happen to add too much postage to one of the accounts, unfortunately the amount cannot be transferred. If you will eventually use the postage, we recommend you leave the account as is. If you do not plan to use the postage then you can close the corresponding Endicia account for a refund. Then, if you need to ship via those methods at a later date, you can open a new Endicia account of that type. More about this process can be found in the article linked below:

How to: Refund an Endicia postage balance if I added too much

I hope that helps clarify things for you.  

Have a great day!

Melody H. [ShippingEasy]

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