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I signed up for Starter Plan but am on a Free Trial



I selected Starter Plan when signing up but now my account is on a Free Trial. This would be fine but it means I can't integrate my store with PrestaShop. It says that the API is disabled for the free trial... Is there any way to cancel the Free Trial or something and just be on the Starter Plan? I can't wait 30 days until the free trial ends to setup my shipping.


Max Beyer Answered

Official comment


Hi Max,

Thank you for posting to our forums!

You should be able to add a new PrestaShop store to your Starter plan account using the steps listed here:  How to: Integrate PrestaShop with ShippingEasy

If you are unable to download the module from PrestaShop's website, please email us at so we can assist further with that portion.

For any other questions related to this, please post in the comments below. Thank you!

Melody H. [ShippingEasy]



Yes, I know this, but the tutorial has me using the API to set this up. However, because I am on a Free Trial, not the Starter plan (for some reason) I can't use the API because it is disabled. How can I end my Free Trial and JUST be on the Starter plan?

Max Beyer 0 votes

Hi Max,

You don't need to use the API for PrestaShop.  Just select PrestaShop from the drop down menu for the Platform.

Also, I see you have two accounts and they are both on the free Starter plan (not a free 30-day trial of a paid plan).

I hope that info helps!

Melody H. [ShippingEasy] 0 votes

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