Hello Doyle, and thank you for posting to our community!
There are few things to check before trying to connect your WooCommerce store that might keep the integration from working correctly.
Can you check the first section titled: "Things to Check BEFORE configuring your WooCommerce store in ShippingEasy." in the link below and make sure all the requirements and information is correct?
If all of that checks out, can you please email our support directly at email@example.com, along with your WooCommerce store URL and version information?