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Unable to sync WooCommerce Orders (WP version 4.8.1)

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ShippingEasy says my orders have been synced, but they are not appearing. My plugin says that it has not been tested with my current version of WordPress. It also states that it is only compatible up to WP version 3.3.2, but it also states that I have the latest version of ShippingEasy installed. 

I'm not sure if that is the issue with the syncing or not. Also, when I try to enter "ShippingEasy configuration," I receive the message "Sorry you are not allowed to access this page."

Collette Brennan Answered

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Hello Collette, and thank you for posting to our community.

It looks like you have attempted to integrated using our new WooCommerce option that does not require a ShippingEasy plugin. 

Please use the link below to confirm your WooCommerce and WordPress sites meet the minimum requirements.

How to: Integrate WooCommerce with ShippingEasy

Beyond that, you will want to make sure that your orders are in a status ShippingEasy can sync. By default, only the following three WooCommerce order statuses sync with ShippingEasy:

  • pending
  • processing
  • on-hold

Additional information about using WooCommerce with ShippingEasy can be found here.

How to use ShippingEasy with WooCommerce

I hope that helps, but please let us know if you are still unable to get your orders to sync.

Thank you.

Jacen P. [ShippingEasy]

3 comments

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I am working on this website with Collette - The store is using the most current versions of WordPress and of Woocommerce. None of the articles I am finding in the kb are helpful since none of the options mentioned are even appearing in Woocommerce - ie the shippingeasy error log, or the sync to shippingeasy options in the order. The shippingeasy account shows that it synced this morning, but no orders are showing in the account. the URL is theleadershipbox.com. Thanks!

Anji Sandage 0 votes
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Hello Anji and Collette, 

Due to the nature of your issue, we would recommend you contact our support directly at issues@shippingeasy.com.

Please be sure to provide your full name, your ShippingEasy account name, the versions of WordPress and WooCommerce you are using, along with order number examples and their current order status in your WooCommerce store.

One of our account managers will be able to verify your account and assist directly with your request.

Thank you!

Jacen P. [ShippingEasy] 0 votes

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