Post

2 followers Follow
0

Postage isn't showing up

Answered

 I'm trying to ship a package and it won't let me follow through. It says no postage.  I looked and there's postage in the first class mail one. is there a way to switch the amount that is in the first class to the expedited and international so that i can ship these flat rate packages?

Katrina Tinnon Answered

Official comment

Avatar

Hi Katrina,

Thank you for posting to our forums!

Our rate and label technology partner, Endicia, requires a separate account for expedited vs non-expedited postage. This two-account model allows us to enable the best available rates for the services that qualify for our extra discounts.

First Class mail (non-expedited) is handled differently by USPS and the postage balance is deposited directly into a trust account with USPS. These requirements do not apply to expedited postage and thus a separate account is created to hold these funds. The expedited account also includes the extra discount on the eligible services.

Each Endicia account provides access to specific USPS services:

Endicia First Class Domestic
All Domestic First Class, Media Mail, Parcel Select

Endicia Int'l and Expedited
All Domestic and International Priority Mail and Express Priority Mail, International First Class

If you go to Settings then Postage & Carriers in ShippingEasy, you should see both accounts listed along with their balances.

If you happen to add too much postage to one of the accounts, unfortunately the amount cannot be transferred. If you will eventually use the postage, we recommend you leave the account as is. If you do not plan to use the postage then you can close the corresponding Endicia account for a refund. Then, if you need to ship via those methods at a later date, you can open a new Endicia account of that type. More about this process can be found in the article linked below:

How to: Refund an Endicia postage balance if I added too much

If you run into a suspended Endicia account, please follow the steps here: How to: Unsuspend my Endicia account

Melody H. [ShippingEasy]

1 comment


Add a comment:

Please sign in to leave a comment.