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It sounds like ConnectEasy is not fully set up. I recommend uninstalling the program and then re-installing it using our guides below based on your operating system:
How to: Uninstall ConnectEasy (Windows)
After you uninstall and re-install, please configure your printer(s) under Settings then Printer Configuration as shown here:
Hopefully that does the trick but if not, please post in the comments below so we can troubleshoot further. We'll need to know your operating system type, printer model, and version of ConnectEasy.