Hello David, and thank you for posting to our community!
The label change with the ShippingEasy logo was released in conjunction with our exciting new feature for our Basic and above subscribers- the option to brand labels with a company logo. As you've seen, with this change, all customers who are subscribed to the Starter plan will include ShippingEasy's logo on their shipping labels.
I can understand that this change is unexpected and I'm forwarding your feedback onto our Product Team. I know that they will continue to update this feature and always appreciate customer input.
For now, the ShippingEasy logo will be featured on labels printed by all Starter subscribers. If you would like to customize the label to remove any logo or add your own logo, we would recommend upgrading to the Basic plan, using the steps in the link below. Unfortunately, at this time its not possible to opt out of including the ShippingEasy logo on your labels when subscribed to the Starter plan.
In regards to the billing of Shipsurance charges, those are billed twice weekly on Wednesday and Saturdays. The link below explains more, along with how Shipsurance charges are billed and how to verify Shipsurance was purchased for your shipments in Shipping History.
Shipsurance insurance is available when a form of delivery confirmation is on the shipment (i.e. delivery confirmation, signature confirmation, adult signature confirmation). Many USPS services already include this, however, for others that do not, you may be able to add this from the READY TO SHIP page - learn more.
In regards to rates, yes all ShippingEasy plans receive our First Class Commercial Base rates that extend all the way to 15.99oz. You can see our Commercial Base rate table in the link below.
Lastly, in regards to the community forums login process;
ShippingEasy uses a third party support environment provided by Zendesk, which allows us to invite participation from anyone, with or without a ShippingEasy account.
While this creates a uniquely free and open community for everyone, we recognized the need for a separate support log-in, to maintain the security and privacy of your ShippingEasy account.
In an effort to make the additional support log-in easier, we encourage the use of Facebook, Twitter, or Google account credentials, as you've already encountered.
We hope you'll understand that the separate log-ins are strictly for security purposes, and are in no way meant to be an inconvenience.
I hope all this information is helpful, but please let us know if you have any more questions.