Hi Lynn and Teresa,
Thank you for posting to our forums!
I'm sorry to hear you are having issues with printing your labels.
For your browser are you using Microsoft Edge? If so, would you please try on another browser such as Google Chrome? We've had some reports that PDF files are not displaying correctly in Edge.
Please let me know in the comments below if that works. I'd be glad to troubleshoot further if that doesn't do the trick.