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Error when purchasing label, but was still charged


I just tried to purchase a label and received an error that said to try again, but the postage for the label that didn't work was still removed from my balance. How do I get my money back?


Kate Thurman Answered

Official comment


Hello Katie, 

Thank you so much for reaching out to us! 

I was unable to see any failed labels on your account. I did see that you've been able to print 4 labels. If this isn't correct, please let us know by sending the failed order number to

Thank you! 


Shea M. [ShippingEasy]

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