Customer Marketing

Customer Marketing FAQs

Customer Marketing - ShippingEasy Solutions | Overview

Building and growing relationships with your customers is essential to the strength of your business. The ShippingEasy platform offers a sharp Customer Marke...

Quick Start: Customer Marketing

ShippingEasy's Customer Marketing feature will help you build and maintain lasting customer relationships that can increase your sales, enhance your customer...

Customer Marketing Email Credits - Pricing | Overview

ShippingEasy offers a powerful and easy to use Customer Marketing solution where you can organize and segment all of your customers’ contact and purchase his...

Customer Marketing | FAQs

Customer Marketing can be added to your subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many ...

How do I share my feedback about Customer Marketing?

ShippingEasy is 100% customer led!   We're always looking for ways to improve any tool in the ShippingEasy app. We listen across all channels to ensure our d...

Standards and Best Practices - Customer Marketing | Guide

ShippingEasy customers who use Customer Marketing for Regular Campaigns are required to maintain a specific threshold of performance. This helps customers ma...

Customer Marketing Insights

Customer Marketing Dashboard - Marketing - Page | Guide

ShippingEasy's Customer Marketing Dashboard gives you a complete picture of your campaign activity, providing integral metrics and better insight into your m...

Improve Campaign Metrics and Results | Know How

ShippingEasy's Customer Marketing feature tracks your campaign metrics to help you gauge the strength and reach of your correspondence. This information is c...

View Revenue Generated for Campaigns | How To

ShippingEasy's Customer Marketing tool tracks revenue generation from your campaigns. This measures your email marketing's return on investment - how success...

Expected Delivery Rates for Email Campaign | Overview

When sending a Regular Campaign, you have the option to send it immediately or schedule it for a designated day and time. ShippingEasy strives to deliver you...

Adding Contacts

Collect Marketing Contacts in Shopify | How To

Customer Marketing can automatically collect customer emails for marketing purposes from your Shopify buyers once you have this feature enabled on your store...

How to: Save my Customer Marketing contacts

This feature is available to Customer Marketing subscribers. Learn more. When you are subscribed to Customer Marketing, ShippingEasy will automatically s...

Upload Contacts via CSV File - Customer Marketing | How To

This feature is available to Customer Marketing subscribers. Learn more. ShippingEasy's Customer Marketing solution is a great way to organize and stay ...

CSV Customer Marketing Upload: Column mapping & required fields

ShippingEasy's Customer Marketing feature allows for you to upload your Customer information via CSV file. Learn more. Use this guide to understand each fiel...

CSV Customer Marketing Upload: Sample CSV file

Download our sample CSV file to see how to format your Customer information and correctly format your files to upload to Customer Marketing. Sample Customer ...

Managing Contacts

Arrange Columns on the CONTACTS page | How To

Arranging your columns on the CONTACTS page can allow you to see as much or as little contact information as you would like to better build your lists. To ar...

Contact Profile - Marketing - Page | Guide

ShippingEasy's Customer Profile page will show you at-a-glance the purchase and marketing activity of each customer. On this page, you can also make updates ...

Customer Segmentation | Know How

Customer segmentation describes the process of categorizing your contacts around similar characteristics. By simply organizing contact information based on ...

Download my Contacts | How To

This feature is available to Customer Marketing subscribers. Learn more. Downloading your contacts information into a CSV file helps to organize your cus...

Filter Marketing Contacts | How To

ShippingEasy will automatically populate the list of contacts on the CONTACTS page. The initial list of contacts will reflect your entire buyer history. Filt...

Look Up Order History for a Customer | How To

This feature is available to Customer Marketing subscribers. Learn more. ShippingEasy's Customer Marketing feature allows you to review the complete emai...

Contact Lists

Create a Contact List | How To

Many of the Customer Marketing tools are open to all ShippingEasy users. We welcome you to explore these solutions and discover new ways to reach customers...

Delete a Contact List | How To

This feature is available to Customer Marketing subscribers. Learn more. If you create a Contacts List by accident or just do not need it anymore, you ca...

Edit an existing Contact List | How To

Many of the Customer Marketing tools are open to all ShippingEasy users. We welcome you to explore these solutions and discover new ways to reach customers...

Video: Contact List

This feature is available to Customer Marketing subscribers. Learn more. Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube...

Customer Marketing Settings

Edit Branded Layouts - Default Settings for Campaigns | How To

Customer Marketing’s Branded Layouts are a simple and effective way to quickly establish brand settings that can be quickly reused in future campaigns. By en...

Edit Unsubscribe Address for CAN-SPAM Compliance | How To

By law, all outbound marketing emails from merchants are required to have a section containing the merchant’s physical address, and the ability to unsubscrib...

Campaigns

What is a Campaign?

Campaigns are a powerful and easy to use tool for sending email messages to your customers. To gain access to Campaigns, subscribe to ShippingEasy's Customer...

Duplicate a Campaign | How To

This feature is available to Customer Marketing subscribers. Learn more. Any drafted, active, in progress, paused, or complete Campaign can be duplicated...

How to: Check the status of a Campaign

Between Regular Campaigns and Automated Campaigns, there are so many ways to leverage email marketing in ShippingEasy! To stay on top of your Campaigns, you'...

How to: Delete a Campaign

It's always nice to keep a clutter-free workspace. This includes your Campaigns, too! If you have Campaigns that you don't plan to send - you can delete them...

How to: Filter Campaigns

Filtering your Campaigns helps you to view and group Campaigns by specific criteria. Campaigns can be filtered by status and created date. Here are a few way...

What types of emails can I send to my customers?

ShippingEasy's Customer Marketing provides powerful tools for sending emails to your customers. Learn more about Customer Marketing. Emails can be sent in bu...

Campaign Templates

Customize Email Campaign Template Content, Blocks & Variables | Guide

Creating content for your marketing messages can often take time and be a tedious process. That doesn't need to be the case if you are subscribed to Customer...

How to: Create a Campaign template

So much of the potential of a Campaign lies in the content you send to your customers. Learn more about Campaigns. You want the Campaign to capture your audi...

How to: Preview a Campaign template

When you are creating or editing a Campaign template, you can optimize it across different types of viewing devices. ShippingEasy makes it easy to preview ho...

Types of Automated Campaigns Eligible for my Store | Guide

ShippingEasy's Customer Marketing solution makes it easy to create targeted email marketing campaigns. Working with e-commerce sellers, ShippingEasy has crea...

Regular Campaigns

Quick Start: Building a Regular Campaign

Many of the Customer Marketing tools are open to all ShippingEasy users. We welcome you to explore these solutions and discover new ways to reach customers...

How to: Generate coupon codes for Campaigns

Generating coupons from within your store platform to be used in Customer Marketing emails is an effective way to entice customers to make a purchase. Along ...

How to: Select the Contacts for a Regular Campaign

When preparing to send a Regular Campaign, you will select a list of customers who will receive the email. This is your target audience. Creating a specific ...

Monitor Results of a Regular Campaign | How To

After you have sent a Regular Campaign, you'll want to monitor the results of the Campaign. This data helps you understand the effectiveness of your campaign...

Send a Regular Campaign - Customer Marketing | How To

Campaign editing tools are open to all ShippingEasy users. We welcome you to explore the Customer Marketing solution and discover new ways to reach custome...

Automated Campaigns

Launch an Automated Campaign | Guide

Many of the Customer Marketing tools are open to all ShippingEasy users. We welcome you to explore these solutions and discover new ways to reach customers...

Automated Campaigns for Shopify Abandoned Carts | How To

Shopify Abandoned Cart campaigns are available in ShippingEasy. This allows you to automate a message to a potential customer who almost made it through to c...

Schedule an Automated Campaign - Customer Marketing | How To

Campaign editing tools are open to all ShippingEasy users. We welcome you to explore the Customer Marketing solution and discover new ways to reach custome...

Select Customers for an Automated Campaign | How To

Automated Campaigns combine custom email templates with rule-based automation. Once you have created an email template, you can tell ShippingEasy under whic...

Monitor Results of an Automated Campaign | How To

This feature is available to Customer Marketing subscribers. Learn more. After you have launched an Automated Campaign, you'll want to monitor the result...

Pause an Automated Campaign | How To

This feature is available to Customer Marketing subscribers. Learn more. If you need to edit an Automated Campaign you have the option pause it. Pausing ...

Signup Forms

Add a Signup Form Link to my Store Website | How To

Signup Forms provide a dedicated signup page where your prospective contacts can sign up to receive newsletters, promotions, and other future store announcem...

Share a Signup Form Link on Social Media | How To

Sharing your signup form on social media is easy. Simply copy and paste the URL for your desired store, and post it on your preferred social platform. To get...

Exporting Customers from Stores

How to: Export my Customers from BigCommerce

ShippingEasy's Customer Marketing tool helps you to identify and segment your customers. Use this insight to create email marketing campaigns, track purchase...

How to: Export my Customers from LuLaRoe / BLESS

ShippingEasy's Customer Marketing tool helps you to identify and segment your customers. Use this insight to create email marketing campaigns, track purchase...

How to: Export my Customers from 3dcart

ShippingEasy's Customer Marketing tool helps you to identify and segment your customers. Use this insight to create email marketing campaigns, track purchase...

How to: Export my Customers from Magento

ShippingEasy's Customer Marketing tool helps you to identify and segment your customers. Use this insight to create email marketing campaigns, track purchase...

How to: Export my Customers from Shopify

ShippingEasy's Customer Marketing tool helps you to identify and segment your customers. Use this insight to create email marketing campaigns, track purchase...

How to: Export my Customers from Volusion

ShippingEasy's Customer Marketing tool helps you to identify and segment your customers. Use this insight to create email marketing campaigns, track purchase...

Product Recommendations

How to: Apply my Product Recommendations

This feature is available to Customer Marketing subscribers. Learn more. With ShippingEasy's Customer Marketing add-on, you can include Product Recommend...

Select my Product Recommendations | How To

This feature is available to Customer Marketing subscribers. Learn more. ShippingEasy's Customer Marketing add-on makes it easy to increase sales via Pro...

Store Support for Product Recommendations | Overview

This feature is available to Customer Marketing subscribers. Learn more. Many of our Product Recommendation tools are open to all ShippingEasy users as an in...

What are Product Recommendations?

Many Product Recommendation tools are visible to all ShippingEasy users. We welcome you to explore the Customer Marketing solution and discover new ways to...

What the difference between global and random recommendations?

This feature is available to Customer Marketing subscribers. Learn more. Global Recommendations Once you select and prioritize products as Global Recomm...

Why can't I recommend products from one of my stores?

This feature is available to Customer Marketing subscribers. Learn more. If you see an error symbol for a store or do not see a store in the Product Reco...