Stores

3dcart

How are my statuses mapped from 3dcart to ShippingEasy?

ShippingEasy populates order information from your 3dcart store to the following statuses on on the ORDERS page: 3dcart status ShippingEasy status ...

How does the "Sync with Store" option work with 3dcart (Legacy) custom statuses?

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. Learn more. The Sync with Store ...

How to use ShippingEasy with 3dcart (Legacy)

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. Learn more. 3dcart offers a grea...

How to: Select which statuses sync from my 3dcart store

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from 3dcart will automatically...

Syncing 3dcart orders | Troubleshoot

We've identified some common causes to problems with syncing 3dcart orders into ShippingEasy. Click through the headers below to learn how to resolve them. ...

Why are there two different 3dcart integrations in ShippingEasy?

3dcart is a great platform for selling your products online. The developers of 3dcart originally built software that allows third-parties like ShippingEasy t...

Bigcommerce

If I already have a ShippingEasy account, can I use it from within Bigcommerce as a Bigcommerce App?

No, not at this time. Our current support enables new customers to create a new ShippingEasy account and access it from within Bigcommerce. If you'd like to ...

Configure Product Settings in BigCommerce | How To

Taking the time to configure your product settings in BigCommerce opens to option to set up USPS Real-Time Rates and allows ShippingEasy to instantly provide...

How do I turn off the Shipping Notification in BigCommerce?

Both ShippingEasy and BigCommerce provide the option to email your customers after you ship out their packages. If you would prefer to send you notification ...

How to: Configure store settings within BigCommerce

Before integrating with ShippingEasy, we recommend that you take 5 minutes to review your BigCommerce store settings. Logged into your BigCommerce admin p...

How to: Reconnect my BigCommerce store on the Apps page

ShippingEasy immediately connects with BigCommerce via the Single-Click install feature on the BigCommerce Apps page.  If your BigCommerce (Single-Click inst...

Shipping Optimization by Weights and Zones for Bigcommerce Stores

If you'd like to download a pdf version of this guide, please see the attached file at the bottom of this page. BIGCOMMERCE STORE OPTIMIZATION Setting...

ChannelAdvisor

Sync Amazon Prime Orders from ChannelAdvisor | How To

ChannelAdvisor merchants who have listed their products on Amazon's marketplace can ship their Prime items with ShippingEasy. Using ShippingEasy to ship Prim...

Troubleshoot: Error updating shipped orders on ChannelAdvisor

After a label has been purchased in ShippingEasy, the order in ChannelAdvisor will be updated with the shipping carrier and service, tracking number, shipmen...

Cratejoy

How to: Integrate Cratejoy with ShippingEasy

ShippingEasy integrates with Cratejoy to process and fulfill orders automatically. Follow the steps below to connect your Cratejoy account. Choose which sect...

eBay

Can I combine multiple eBay stores into one integration?

No. With eBay, each store you sell from is unique and is seen as a separate store within ShippingEasy. This means that if you have two stores, one under Jack...

eBay Buyer ID on Orders Page | Overview

The Buyer ID is the eBay User Name of the person buying the item on eBay. The Buyer ID displayed in ShippingEasy is linked directly to the buyer's Feedback P...

eBay Order Numbers in ShippingEasy | Overview

ShippingEasy provides two ways to reference eBay orders. eBay Sales Record Number: classically, merchants have used the Sales Record Number to identify eBay...

FAQs: Shipping eBay Global Shipping Program orders

Orders processed using eBay Global Shipping are handled the same way as a normal domestic order in ShippingEasy. A domestic label and domestic tracking numbe...

Find eBay Order URL to Query the API | How To

If you have an escalated ticket with our Customer Success team around eBay orders not syncing, you may be asked to provide ShippingEasy the eBay order URL in...

Find the Sales Record Numbers in eBay | How To

ShippingEasy has found that displaying eBay's Sales Record Numbers in the Order Number column helps to locate the order. Learn how ShippingEasy references eB...

Etsy

How to: Configure Etsy product listings for inventory management

ShippingEasy will only import and update inventory for Etsy products that are configured with a SKU.  The following instructions detail how to configure a SK...

How to: Update Etsy App Permissions to receive SKUs and inventory updates

If you're having issues with ShippingEasy not displaying SKUs in orders from your Etsy store, the issue could be related to the permissions set on your Etsy ...

Sync order statuses from Etsy into ShippingEasy | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Etsy will automatically s...

Eleventh Avenue

How to: Manage Eleventh Avenue orders that were placed before integrating my store

IMPORTANT: only orders placed after you integrate your Eleventh Avenue store with ShippingEasy will automatically load into ShippingEasy.  Once shipped, orde...

Jane.com

How can I start selling on Jane.com?

Like most online market places, Jane.com has unique criteria that sellers must adhere to in order to begin selling on the platform. The following questions c...

Jane.com Shipment Tracking Requirements | Overview

Jane requires that all shipments have tracking in order to get paid. Jane will withhold payment until a tracking number is updated. Find out which services i...

Troubleshoot: Syncing Jane.com orders

Once you have integrated your Jane.com store with ShippingEasy, all new orders will download automatically. However, if you have older orders that were place...

Why does the order number in Jane.com not match up with the order number in ShippingEasy?

You may notice the order number within Jane.com differs to that which ShippingEasy sees. This is because Jane.com have an "Order Number" and a "Reference Num...

LuLaRoe

Manage Email Signup Forms in LuLaRoe BLESS | How To

Email Signup Forms are enabled in your BLESS account and create a banner on your Lularoe BLESS site that collects email addresses and stores them directly in...

How to: View Orders by Pop-Up

Each order sent by BLESS to your ShippingEasy account is from a specific Pop-Up that you created in BLESS. ShippingEasy provides tools you can use on the ORD...

Video: LuLaRoe Shipping - Shipping labels (reprint, cancel, duplicate)

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through reprinting, canceling, or duplicating a shippin...

Video: LuLaRoe Shipping - Setting Up Labels

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through configuring your label type in ShippingEasy. T...

Video: LuLaRoe Shipping - Integrating with BLESS

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through integrating your BLESS account with ShippingEas...

Video: LuLaRoe Shipping - Adding Individual Orders

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through adding individual orders manually to your Shipp...

Magento

Can I leave a review of ShippingEasy in the Magento marketplace?

Yes! Leaving a review for the ShippingEasy in the Magento Marketplace is easy to do and helps other customers know about your experience with our service. To...

How to: Capture payment on Magento shipments

In Magento third party payment processors like PayPal and Authorize.net provide an option to select when you capture payment on your orders. You can select t...

How to: Fix the Magento (v1.x) error "credentials could not be validated”

You may encounter the error "credentials could not be validated" if you have configured your Magento store to be WS-I Compliant. Turning off WS-I Compliance ...

How to: Select which statuses sync from my Magento store

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Magento will automaticall...

How to: Set up a separate user for Magento (2.x) integrations

If you require additional security when setting up your Magento (2.x) integration, setting up a dedicated user with specific access and permissions is a grea...

Magento Bundled Products in ShippingEasy | Overview

Magento provides the option to bundle products or list them as individual line items. ShippingEasy honors these settings when displaying your orders. Learn m...

PayPal

How can I find the PayPal invoice identifier that ShippingEasy needs to query the API?

If you have an escalated ticket with our Customer Success team around PayPal orders not syncing, you may be asked to provide ShippingEasy a unique invoice id...

If I have more than one email in my Paypal, will you bring orders in from all emails?

No. ShippingEasy only brings in orders from the email associated with the primary user. If you have more than one email in your Paypal, ShippingEasy will not...

Why don't tracking numbers post back to PayPal?

PayPal only supports the addition of shipment information via the PayPal browser-based user interface. Currently, PayPal does not support automatic shipment ...

PrestaShop

Can I use ShippingEasy with PrestaShop Cloud?

No. Unfortunately, the ShippingEasy module is not currently compatible with any PrestaShop Cloud versions. As a workaround, we suggest uploading the orders v...

QuickBooks Desktop

Connex - Quickbooks Support for ShippingEasy | FAQs

If you are using Webgility, please contact Customer Support for help migrating to Connex. Connex provides Quickbooks users a way to automate data entry by au...

Integrate Quickbooks with Connex | How To

If you are using Webgility, please contact Customer Support for help migrating to Connex. ShippingEasy partners with Connex to offer customers a method for i...

Shopify

How to use ShippingEasy with Shopify Locations

Shopify's Locations feature manages inventory and fulfillment at multiple locations. ShippingEasy supports this by including the Shopify location in every sh...

Shopify Notification Emails | FAQs

Shopify automatically sends shipment notifications to your buyers after orders are updated as shipped. Yet, ShippingEasy also provides email notification opt...

How to: Configure Shopify for gift orders

Many shoppers turn to online stores for their gift purchases. Although Shopify does not provide a standard feature for defining gift orders, you can easily c...

Will Shopify products marked for third party fulfillment sync into ShippingEasy?

No. Shopify allows for fulfillment to be configured on a product level. ShippingEasy will only sync line items containing products with a "Fulfillment servic...

Will Shopify digital products or services sync into ShippingEasy?

No, ShippingEasy will not sync order line items for digital products from your Shopify store. This means that if a Shopify order contains: only digital pr...

How to: Select which order statuses sync from Shopify into ShippingEasy

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Shopify will automaticall...

Solid Commerce

Troubleshoot: Syncing Solid Commerce orders

We love it when things go smoothly, but we're here to help when they don't!  If your Solid Commerce orders are not syncing into ShippingEasy, there are a few...

Stitch Labs

How are order statuses mapped from Stitch Labs to ShippingEasy?

In Stitch Labs, an order can have multiple status values all at the same time. However, in ShippingEasy an order has only one status value at a time.  Shipp...

Store Related Questions

How to: Replace an Existing Store Integration

If you've updated your store platform subscription, you may need to replace your existing store integration to ensure that all of your orders are accounted f...

Why doesn't my store show if it is connected?

Not all stores are integrated with ShippingEasy by the same method. Generally speaking, stores can be integrated with ShippingEasy in one of two ways: The s...

How to: Force reconnect or reauthenticate my store

On rare occasion, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy. In these cases, you will either be directed t...

Delay Shipment Notice to Store for Post-Dated Labels | How To

To help you plan ahead, USPS allows you the convenience of post-dating a shipping label. For example, you can print a shipping label on a Tuesday that has a ...

Change API Key or Store Credentials | How To

At times you may find it necessary to update your API URL, API key, and/or online store API credentials in ShippingEasy. Learn more about API credentials. T...

3rd Party Phonebook - Integrations | Overview

We love helping our customers at ShippingEasy, but we have to admit that sometimes our partners and integrated platforms just know their products better than...

Storenvy

Why are my Storenvy orders processed via Stripe not syncing with ShippingEasy?

Originally, PayPal  was the only form of payment that Storenvy offered. Many Storenvy sellers had the option of integrating their PayPal account or their Sto...

Volusion

Can I create a warehouse in Volusion?

Yes! Saving warehouses to Volusion can help merchants calculate more accurate shipping costs. To do so, follow these instructions from Volusion.   Relate...

How are my split Volusion orders updated after being shipped?

When ShippingEasy updates an order in Volusion we only have the option to change the entire order status to “Shipped” or leave the order status as is. For p...

How do I Bulk Update order statuses on the back-end of my Volusion store?

We understand that running an online store can be demanding, and that there isn't always time to tie up loose ends. We've had many customers use other soluti...

How to: Remove Volusion orders from ShippingEasy

If you have multiple orders in your Volusion store that require a status update, the steps below will help you change status in bulk. ShippingEasy downloads...

Reconnect a Volusion Store to ShippingEasy | How To

Volusion follows Payment Card Industry (PCI) security compliance standards which requires their users to update their credentials every 90 days. If you have ...

Select Statuses to Sync from Volusion Store | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Volusion will automatical...

WooCommerce

Troubleshoot: Syncing WooCommerce orders

NOTE: This article explains how to troubleshoot syncing WooCommerce orders when your store is connected via ShippingEasy's direct (REST) integration. Learn m...

How to: Download my WooCommerce configuration information

If you have an issue with your WooCommerce intergration that has been escalated with the ShippingEasy Customer Success team, you may be asked to provide your...

Benefits of Using ShippingEasy's New WooCommerce Store Integration

ShippingEasy released a new store integration for WooCommerce in July of 2017 that we refer to as the direct WooCommerce store integration.  This new store i...

How to: Configure WooCommerce shipping settings

To properly set up WooCommerce's shipping settings, follow the instructions in their user guide.   Related articles: How to use ShippingEasy with WooCom...

How to: Export Orders and Customers from WooCommerce via CSV

WooCommerce gives you great reporting and order fulfillment tools, however many merchants still need to use external systems for customer marketing and order...

How to: Resolve the WooCommerce 'Multibyte String PHP extension' error

The "Multibyte string PHP extension" is a requirement of WordPress, the system used by WooCommerce. Learn more about PHP extensions.   In most cases, WordP...

WooCommerce Legacy

ShippingEasy Legacy Plugin for WooCommerce (v3.x) | FAQs

This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY. Find out if you have the legacy version of our WooCommerce store integrati...

Troubleshoot: Syncing WooCommerce orders (Legacy)

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store ...

How to: Access the ShippingEasy plugin for WooCommerce log messages

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store ...

How to: Manually send WooCommerce orders to ShippingEasy

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store ...

How to: Migrate to ShippingEasy's new WooCommerce Store Integration

ShippingEasy released a new WooCommerce store integration in July 2017. The new integration offers inventory management and removes the need for a ShippingEa...

How to: Select which statuses sync from my WooCommerce store

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store ...

X-Cart

X-Cart Uninstall Guide

Originally posted by X-Cart, here are the steps to completing the uninstallation of X-Cart: Uninstallation completely removes all the data related to the Sh...

Yahoo

Use Yahoo ID for ShippingEasy SKU | How To

Yahoo does not define an SKU field. There are two fields in each Yahoo product that could be used as an SKU: ID and Code. By default, ShippingEasy uses the Y...

Troubleshoot: Syncing Yahoo orders

If your Yahoo orders are not pulling into ShippingEasy, there are a few possible causes. Have you added ShippingEasy to your store's API access list? If ...

How to: Grant ShippingEasy access to my Yahoo Catalog

In order for your orders to download, you'll need to have your Catalog turned on.  It's easy to configure this: In Yahoo Store Manager, click the Real-Tim...