Stores

3dcart

How are my statuses mapped from 3dcart to ShippingEasy?

ShippingEasy populates order information from your 3dcart store to the following statuses on on the ORDERS page: 3dcart status ShippingEasy status New Awaiting Shipment Processing Awaiting Shipment Partial Partially Shipp...

How does the "Sync with Store" option work with 3dcart (Legacy) custom statuses?

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. Learn more. The Sync with Store button on the ORDERS page acts in two different ways depending on whether you have automat...

How to use ShippingEasy with 3dcart (Legacy)

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. Learn more. 3dcart offers a great platform for building a store and selling your products. ShippingEasy supports an API th...

How to: Select which statuses sync from my 3dcart store

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from 3dcart will automatically sync to ShippingEasy: New Processing Unpaid Partial The status Hold is not automaticall...

Syncing 3dcart orders | Troubleshoot

We've identified some common causes to problems with syncing 3dcart orders into ShippingEasy. Click through the headers below to learn how to resolve them. Your 3dcart store is disconnected from ShippingEasy Check to see if you have any apps rel...

Why are there two different 3dcart integrations in ShippingEasy?

3dcart is a great platform for selling your products online. The developers of 3dcart originally built software that allows third-parties like ShippingEasy to access your 3dcart order data using a protocol known as SOAP. Availability of this softw...

Bigcommerce

If I already have a ShippingEasy account, can I use it from within Bigcommerce as a Bigcommerce App?

No, not at this time. Our current support enables new customers to create a new ShippingEasy account and access it from within Bigcommerce. If you'd like to create a new ShippingEasy account, you can sign up here and follow the steps in our guide ...

How do I turn off the Shipping Notification in BigCommerce?

Both ShippingEasy and BigCommerce provide the option to email your customers after you ship out their packages. If you would prefer to send you notification emails from ShippingEasy, you'll want to make sure that you turn off these emails within B...

How to: Configure product settings within BigCommerce

Taking the time to configure your product settings in BigCommerce opens to option to set up USPS Real-Time Rates and allows ShippingEasy to instantly provide accurate shipping options and costs without further editing of your orders.  Logged in...

How to: Configure store settings within BigCommerce

Before integrating with ShippingEasy, we recommend that you take 5 minutes to review your BigCommerce store settings. Logged into your BigCommerce admin page, click the Setup & tools tab that's located in the top right hand corner. From the dr...

How to: Reconnect my BigCommerce store on the Apps page

ShippingEasy immediately connects with BigCommerce via the Single-Click install feature on the BigCommerce Apps page.  If your BigCommerce (Single-Click install / Canvas) store becomes disconnected from ShippingEasy, first try to reconnect on the ...

Shipping Optimization by Weights and Zones for Bigcommerce Stores

If you'd like to download a pdf version of this guide, please see the attached file at the bottom of this page. BIGCOMMERCE STORE OPTIMIZATION Setting up shipping rates to reflect USPS zones   Setting up shipping zones based on USPS Posta...

ChannelAdvisor

Sync Amazon Prime Orders from ChannelAdvisor | How To

ChannelAdvisor merchants who have listed their products on Amazon's marketplace can ship their Prime items with ShippingEasy. Using ShippingEasy to ship Prime orders can help lower costs by exploring rate quotes prior to shipping and streamline yo...

Troubleshoot: Error updating shipped orders on ChannelAdvisor

After a label has been purchased in ShippingEasy, the order in ChannelAdvisor will be updated with the shipping carrier and service, tracking number, shipment date and quantity shipped.  NOTE: orders that are drop shipped, or marked as shipped, in...

Cratejoy

How to: Integrate Cratejoy with ShippingEasy

ShippingEasy integrates with Cratejoy to process and fulfill orders automatically. Follow the steps below to connect your Cratejoy account. Choose which section of this guide best describes where you are starting from. If you are setting up a Shi...

eBay

Best of Rules: Print a unique packing slip template for eBay orders

Certain stores, such as eBay, require that for each order you include their return policy on packing slips. We make it super helpful to automatically assign a specific packing slip template to those orders.   Learn more information on eBay invoice...

Can I combine multiple eBay stores into one integration?

No. With eBay, each store you sell from is unique and is seen as a separate store within ShippingEasy. This means that if you have two stores, one under Jack@shippingeasy.com and one under Shipping@shippingeasy.com, you are required to integrate b...

eBay Buyer ID on Orders Page | Overview

The Buyer ID is the eBay User Name of the person buying the item on eBay. The Buyer ID displayed in ShippingEasy is linked directly to the buyer's Feedback Profile in eBay. Learn more. You can select the Buyer ID column on any platform, however, ...

eBay Order Numbers in ShippingEasy | Overview

ShippingEasy provides two ways to reference eBay orders. eBay Sales Record Number: classically, merchants have used the Sales Record Number to identify eBay orders. ShippingEasy uses this reference in the ShippingEasy Order Number field. eBay Or...

FAQs: Shipping eBay Global Shipping Program orders

Orders processed using eBay Global Shipping are handled the same way as a normal domestic order in ShippingEasy. A domestic label and domestic tracking number are generated and once it leaves your hands, you are done. eBay's Global Shipping Progra...

Find the Sales Record Numbers in eBay | How To

ShippingEasy has found that displaying eBay's Sales Record Numbers in the Order Number column helps to locate the order. Learn how ShippingEasy references eBay order numbers. When searching for an order within ShippingEasy, the Sales Record Number...

Etsy

How to: Configure Etsy product listings for inventory management

ShippingEasy will only import and update inventory for Etsy products that are configured with a SKU.  The following instructions detail how to configure a SKU for a single product or SKUs for a product listing with variations.  How to: Add a SKU...

How to: Update Etsy App Permissions to receive SKUs and inventory updates

If you're having issues with ShippingEasy not displaying SKUs in orders from your Etsy store, the issue could be related to the permissions set on your Etsy store. In order for ShippingEasy to access product SKU information in your Etsy store, we ...

Sync order statuses from Etsy into ShippingEasy | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Etsy will automatically sync to ShippingEasy: Awaiting Shipment The status Awaiting Payment is not automatically ...

Eleventh Avenue

How to: Manage Eleventh Avenue orders that were placed before integrating my store

IMPORTANT: only orders placed after you integrate your Eleventh Avenue store with ShippingEasy will automatically load into ShippingEasy.  Once shipped, order tracking numbers will automatically update back to Eleventh Avenue. Learn more about usi...

Jane.com

Does Jane.com require all shipments have delivery confirmation (tracking)?

Yes, Jane requires that all shipments have tracking in order to get paid. Jane will withhold payment until a tracking number is updated. Fortunately, Jane.com automatically sends a shipment confirmation email to your customer once the order has be...

How can I start selling on Jane.com?

Like most online market places, Jane.com has unique criteria that sellers must adhere to in order to begin selling on the platform. The following questions can help guide you in deciding to use Jane.com. What percent of my sales does Jane keep? ...

Troubleshoot: Syncing Jane.com orders

Once you have integrated your Jane.com store with ShippingEasy, all new orders will download automatically. However, if you have older orders that were placed before configuring the integration, these will not automatically sync. The reasoning beh...

Why does the order number in Jane.com not match up with the order number in ShippingEasy?

You may notice the order number within Jane.com differs to that which ShippingEasy sees. This is because Jane.com have an "Order Number" and a "Reference Number" for each order processed through their system.  At this point in time, the integratio...

LuLaRoe

Manage Email Signup Forms in LuLaRoe BLESS | How To

Email Signup Forms are enabled in your BLESS account and create a banner on your Lularoe BLESS site that collects email addresses and stores them directly in your ShippingEasy account. The banner provides a way for interested shoppers to share the...

How to: View Orders by Pop-Up

Each order sent by BLESS to your ShippingEasy account is from a specific Pop-Up that you created in BLESS. ShippingEasy provides tools you can use on the ORDERS page to make it easy to ship by Pop-Up. Customize columns to see the Pop-Up name next...

Video: LuLaRoe Shipping - Shipping labels (reprint, cancel, duplicate)

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through reprinting, canceling, or duplicating a shipping label. Other videos in the series cover integrating with BLESS, creating shipments, and ...

Video: LuLaRoe Shipping - Setting Up Labels

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through configuring your label type in ShippingEasy. The other videos in this series cover integrating with BLESS, creating shipments, and how t...

Video: LuLaRoe Shipping - Integrating with BLESS

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through integrating your BLESS account with ShippingEasy so that BLESS will automatically send orders to ShippingEasy. Skip the video! We'll gui...

Video: LuLaRoe Shipping - Adding Individual Orders

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through adding individual orders manually to your ShippingEasy account. There's a better way! Integrate BLESS with ShippingEasy for automatic or...

Magento

Can I leave a review of ShippingEasy in the Magento marketplace?

Yes! Leaving a review for the ShippingEasy in the Magento Marketplace is easy to do and helps other customers know about your experience with our service. To leave a review, Magento 2 requires that the ShippingEasy extension be 'purchased', though...

How to: Capture payment on Magento shipments

In Magento third party payment processors like PayPal and Authorize.net provide an option to select when you capture payment on your orders. You can select to capture payment either: On checkout. After the order has been shipped.  Each payment p...

How to: Fix the Magento (v1.x) error "credentials could not be validated”

You may encounter the error "credentials could not be validated" if you have configured your Magento store to be WS-I Compliant. Turning off WS-I Compliance usually corrects this error.  This article explains how to: Determine if your Magento sto...

How to: Select which statuses sync from my Magento store

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Magento will automatically sync to ShippingEasy: New Processing The statuses Pending Payment, On Hold, and Paymen...

How to: Set up a separate user for Magento (2.x) integrations

If you require additional security when setting up your Magento (2.x) integration, setting up a dedicated user with specific access and permissions is a great way to accomplish this. To set this up, you’ll need to create a new user and assign that...

Magento Bundled Products in ShippingEasy | Overview

Magento provides the option to bundle products or list them as individual line items. ShippingEasy honors these settings when displaying your orders. Learn more.  If you choose to bundle your Magento products, you have two additional options: Bun...

PayPal

How can I find the PayPal invoice identifier that ShippingEasy needs to query the API?

If you have an escalated ticket with our Customer Success team around PayPal orders not syncing, you may be asked to provide ShippingEasy a unique invoice identifier in order to query the PayPal API. The invoice identifiers that a shippers sees on...

If I have more than one email in my Paypal, will you bring orders in from all emails?

No. ShippingEasy only brings in orders from the email associated with the primary user. If you have more than one email in your Paypal, ShippingEasy will not bring orders in from all emails.   Related articlesHow to use ShippingEasy with Paypal

Why don't tracking numbers post back to PayPal?

PayPal only supports the addition of shipment information via the PayPal browser-based user interface. Currently, PayPal does not support automatic shipment updates from any other external system like ShippingEasy.  Unfortunately, this means that ...

PrestaShop

Can I use ShippingEasy with PrestaShop Cloud?

No. Unfortunately, the ShippingEasy module is not currently compatible with any PrestaShop Cloud versions. As a workaround, we suggest uploading the orders via CSV file. Download your PrestaShop order data to a CSV file. Learn more.  Import your ...

QuickBooks Desktop

How to: Integrate Quickbooks with Webgility

ShippingEasy partners with Webgility to offer customers a method for integrating their ShippingEasy data into Quickbooks. Webgility develops and supports Unify, a multi-channel ecommerce solution. Unify connects revenue and expense data to give me...

Webgility - Quickbooks Support for ShippingEasy | FAQs

Webgility supports Unify, a multi-channel e-commerce solution that provides customers who use Quickbooks a place to track revenue and expense data all in one system. What does the Webgility integration do? The integration allows for a more stream...

Shopify

How to use ShippingEasy with Shopify Locations

Shopify's Locations feature manages inventory and fulfillment at multiple locations. ShippingEasy supports this by including the Shopify location in every shipment notification sent to Shopify. ShippingEasy always sends your default Shopify locati...

Shopify Notification Emails | FAQs

Shopify automatically sends shipment notifications to your buyers after orders are updated as shipped. Yet, ShippingEasy also provides email notification options. Check out these FAQs for answers to common questions. Why do some Shopify orders no...

How to: Configure Shopify for gift orders

Many shoppers turn to online stores for their gift purchases. Although Shopify does not provide a standard feature for defining gift orders, you can easily customize your Shopify store so that ShippingEasy will recognize gift orders. How to: Con...

Will Shopify products marked for third party fulfillment sync into ShippingEasy?

No. Shopify allows for fulfillment to be configured on a product level. ShippingEasy will only sync line items containing products with a "Fulfillment service" set to "manual". This ensures that only the products you intend to fulfill yourself and...

Will Shopify digital products or services sync into ShippingEasy?

No, ShippingEasy will not sync order line items for digital products from your Shopify store. This means that if a Shopify order contains: only digital products or services: the order will not sync into ShippingEasy. both physical and digital ...

How to: Select which order statuses sync from Shopify into ShippingEasy

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Shopify will automatically sync to ShippingEasy: Paid and Unfulfilled The status Unpaid and Unfulfilled is not au...

Solid Commerce

Troubleshoot: Syncing Solid Commerce orders

We love it when things go smoothly, but we're here to help when they don't!  If your Solid Commerce orders are not syncing into ShippingEasy, there are a few common causes. Are your orders in a Paid status? Only "Paid" orders will sync with Shippi...

Stitch Labs

How are order statuses mapped from Stitch Labs to ShippingEasy?

In Stitch Labs, an order can have multiple status values all at the same time. However, in ShippingEasy an order has only one status value at a time.  ShippingEasy populates order information from your Stitch Labs store to the following statuses ...

Store Related Questions

How to: Replace an Existing Store Integration

If you've updated your store platform subscription, you may need to replace your existing store integration to ensure that all of your orders are accounted for. Replacing a store integration can also be used as a way to troubleshoot any platform w...

Why doesn't my store show if it is connected?

Not all stores are integrated with ShippingEasy by the same method. Generally speaking, stores can be integrated with ShippingEasy in one of two ways: The store "pushes" orders into ShippingEasy ShippingEasy "pulls" orders in from the store When...

How to: Force reconnect or reauthenticate my store

On rare occasion, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy. In these cases, you will either be directed to this article: from another troubleshooting guide within this Support Center by a Shippi...

Delay Shipment Notice to Store for Post-Dated Labels | How To

To help you plan ahead, USPS allows you the convenience of post-dating a shipping label. For example, you can print a shipping label on a Tuesday that has a postmark with that Thursday's date. Learn more about advancing ship dates. By default, Shi...

How to: Change my API key or other store credentials

At times you may find it necessary to update your API URL, API key, and/or online store API credentials in ShippingEasy. Learn more about API credentials. To do this, you may need to disconnect your existing store integration. Then reconnect or c...

3rd Party Phonebook - Integrations | Overview

We love helping our customers at ShippingEasy, but we have to admit that sometimes our partners and integrated platforms just know their products better than we do!  If you have questions specifically about your integrated store, we recommend reac...

Storenvy

Why are my Storenvy orders processed via Stripe not syncing with ShippingEasy?

Originally, PayPal  was the only form of payment that Storenvy offered. Many Storenvy sellers had the option of integrating their PayPal account or their Storenvy store with ShippingEasy. While we always recommend using the "native" integration, i...

Volusion

Can I create a warehouse in Volusion?

Yes! Saving warehouses to Volusion can help merchants calculate more accurate shipping costs. To do so, follow these instructions from Volusion.   Related articles: How is the Ship From address assigned to my orders?FAQs: Product CatalogHow t...

How are my split Volusion orders updated after being shipped?

When ShippingEasy updates an order in Volusion we only have the option to change the entire order status to “Shipped” or leave the order status as is. For partially shipped orders, ShippingEasy updates Volusion with the tracking number every time...

How do I Bulk Update order statuses on the back-end of my Volusion store?

We understand that running an online store can be demanding, and that there isn't always time to tie up loose ends. We've had many customers use other solutions that never updated order statuses to “Shipped”. Luckily, now you've found our app and ...

How to: Remove Volusion orders from ShippingEasy

If you have multiple orders in your Volusion store that require a status update, the steps below will help you change status in bulk. ShippingEasy downloads 5 status types from Volusion: New Processing Awaiting payment Ready to Ship Partia...

Reconnect a Volusion Store to ShippingEasy | How To

Volusion follows Payment Card Industry (PCI) security compliance standards which requires their users to update their credentials every 90 days. If you have recently changed your password within Volusion, your API URL changed also. ShippingEasy us...

Select Statuses to Sync from Volusion Store | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Volusion will automatically sync to ShippingEasy: New New See Order Notes Ready to Ship Partially Shipped The sta...

WooCommerce

Troubleshoot: Syncing WooCommerce orders

NOTE: This article explains how to troubleshoot syncing WooCommerce orders when your store is connected via ShippingEasy's direct (REST) integration. Learn more. ShippingEasy queries your WooCommerce store on a recurring basis to find any new orde...

How to: Download my WooCommerce configuration information

If you have an issue with your WooCommerce intergration that has been escalated with the ShippingEasy Customer Success team, you may be asked to provide your "System Report".  This is available for download within your WooCommerce store. Click th...

Benefits of Using ShippingEasy's New WooCommerce Store Integration

ShippingEasy released a new store integration for WooCommerce in July of 2017 that we refer to as the direct WooCommerce store integration.  This new store integration has support for the same features available in our legacy store integration and...

How to: Configure WooCommerce shipping settings

To properly set up WooCommerce's shipping settings, follow the instructions in their user guide.   Related articles: How to use ShippingEasy with WooCommerce - v3.x pluginHow to: Integrate WooCommerce with ShippingEasy - v3.x pluginHow to: Se...

How to: Export Orders and Customers from WooCommerce via CSV

WooCommerce gives you great reporting and order fulfillment tools, however many merchants still need to use external systems for customer marketing and order fulfillment. Or, they simply need an easy way to get data out of WooCommerce. Below is an...

How to: Resolve the WooCommerce 'Multibyte String PHP extension' error

The "Multibyte string PHP extension" is a requirement of WordPress, the system used by WooCommerce. Learn more about PHP extensions.   In most cases, WordPress should preclude you from configuring additional plugins unless this has been configur...

WooCommerce Legacy

How to use the Legacy ShippingEasy plugin with WooCommerce (v3.x)

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY. Find out if you have the legacy version of our WooCommerce store integration. IMPORTANT: This plugin is no longer available for download. We recommend using Shi...

Troubleshoot: Syncing WooCommerce orders (Legacy)

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store integration, read this article. When someone places an order with your WooCommerce store, ...

How to use the ShippingEasy plugin with WooCommerce (v2.x)

IMPORTANT: this document describes ShippingEasy’s v2.x plugin for WooCommerce. This plugin is no longer supported, nor available for download. We recommend using ShippingEasy's current direct integration for WooCommerce. Learn more about using Shi...

How to: Access the ShippingEasy plugin for WooCommerce log messages

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store integration, read this article. If you have an issue with your WooCommerce integration tha...

How to: Manually send WooCommerce orders to ShippingEasy

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store integration, read this article. Since orders only get sent from WooCommerce to ShippingEas...

How to: Migrate to ShippingEasy's new WooCommerce Store Integration

ShippingEasy released a new WooCommerce store integration in July 2017. The new integration offers inventory management and removes the need for a ShippingEasy plugin, all while continuing to support our standard shipping workflows and the specifi...

X-Cart

X-Cart Uninstall Guide

Originally posted by X-Cart, here are the steps to completing the uninstallation of X-Cart: Uninstallation completely removes all the data related to the ShippingEasy module from your store. To complete the uninstallation, you will need to run t...

Yahoo

How to: Configure ShippingEasy to use Yahoo's Code for SKU

Yahoo does not define an SKU field. There are two fields in each Yahoo product that could be used as an SKU: ID and Code. By default, ShippingEasy uses the Yahoo ID as an SKU. But you can have ShippingEasy use Yahoo's Code field instead. To config...

Troubleshoot: Syncing Yahoo orders

If your Yahoo orders are not pulling into ShippingEasy, there are a few possible causes. Have you added ShippingEasy to your store's API access list? If you have never received any orders and ShippingEasy is displaying an ALERT that your Yahoo...

How to: Grant ShippingEasy access to my Yahoo Catalog

In order for your orders to download, you'll need to have your Catalog turned on.  It's easy to configure this: In Yahoo Store Manager, click the Real-Time Links link, located in the "Order Settings" column. Click the API Settings link. If th...