Stores

3dcart

How does the "Sync with Store" option work with Shift4Shop (Legacy) custom statuses?

IMPORTANT: ShippingEasy supports two different Shift4Shop integrations. This article applies to the older "Legacy" integration. Learn more. The Sync with Sto...

How to use ShippingEasy with 3dcart (Legacy)

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. 3dcart (Legacy) integrates direct...

Select Which Statuses Sync From My Shift4Shop Store | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Shift4Shop will automatic...

Syncing Shift4Shop Orders | Troubleshoot

We have identified some common causes of problems with syncing Shift4Shop orders into ShippingEasy. Click through the headers below to learn how to resolve t...

Why are there two different 3dcart integrations in ShippingEasy?

3dcart is a great platform for selling your products online. The developers of 3dcart originally built software that allows third-parties like ShippingEasy t...

Bigcommerce

If I already have a ShippingEasy account, can I use it from within Bigcommerce as a Bigcommerce App?

No, not at this time. Our current support enables new customers to create a new ShippingEasy account and access it from within Bigcommerce. If you'd like to ...

How do I turn off the Shipping Notification in BigCommerce?

Both ShippingEasy and BigCommerce provide the option to email your customers after you ship out their packages. If you would prefer to send you notification ...

Sync order statuses from BigCommerce into ShippingEasy | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from BigCommerce will automati...

Troubleshoot: Syncing BigCommerce orders

We love when everything runs smoothly, but on occasion you may find that your BigCommerce orders aren't syncing. There are a few things that may prevent your...

Cratejoy

How to: Integrate Cratejoy with ShippingEasy

ShippingEasy integrates with Cratejoy to process and fulfill orders automatically. Follow the steps below to connect your Cratejoy account. Choose which sect...

eBay

Can I combine multiple eBay stores into one integration?

No. With eBay, each store you sell from is unique and is seen as a separate store within ShippingEasy. This means that if you have two stores, one under Jack...

eBay Buyer ID on Orders Page | Overview

The Buyer ID is the eBay User Name of the person buying the item on eBay. The Buyer ID displayed in ShippingEasy is linked directly to the buyer's Feedback P...

eBay Global Shipping Program | FAQs

Orders processed using eBay Global Shipping are handled the same way as a normal domestic order in ShippingEasy. A domestic label and domestic tracking numbe...

eBay Order Numbers in ShippingEasy | Overview

ShippingEasy provides two ways to reference eBay orders. eBay Sales Record Number: classically, merchants have used the Sales Record Number to identify eBay...

Print eBay Specific Packing Slips - Shipping Rules | Guide

Certain stores, such as eBay, require that for each order you include their return policy on packing slips. We make it super helpful to automatically assign ...

Renew my eBay Authentication Token | How To

If you have noticed your eBay orders are no longer syncing, it may be that your authentication token has expired. eBay limits ShippingEasy to 18 months authe...

Etsy

How to: Configure Etsy product listings for inventory management

ShippingEasy will only import and update inventory for Etsy products that are configured with a SKU.  The following instructions detail how to configure a SK...

How to: Update Etsy App Permissions to receive SKUs and inventory updates

If you're having issues with ShippingEasy not displaying SKUs in orders from your Etsy store, the issue could be related to the permissions set on your Etsy ...

Sync order statuses from Etsy into ShippingEasy | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Etsy will automatically s...

Eleventh Avenue

How to: Manage Eleventh Avenue orders that were placed before integrating my store

IMPORTANT: only orders placed after you integrate your Eleventh Avenue store with ShippingEasy will automatically load into ShippingEasy.  Once shipped, orde...

Jane.com

Jane.com Shipment Tracking Requirements | Overview

Jane requires that all shipments have tracking in order to get paid. Jane will withhold payment until a tracking number is updated. Find out which services i...

Troubleshoot: Syncing Jane.com orders

Once you have integrated your Jane.com store with ShippingEasy, all new orders will download automatically. However, if you have older orders that were place...

Why does the order number in Jane.com not match up with the order number in ShippingEasy?

You may notice the order number within Jane.com differs to that which ShippingEasy sees. This is because Jane.com have an "Order Number" and a "Reference Num...

LuLaRoe

LuLaRoe Customer Marketing

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. Find more videos on our YouTube channel or type "video" in the search bar above. ...

Manage Email Signup Forms in LuLaRoe BLESS | How To

Email Signup Forms are enabled in your BLESS account and create a banner on your Lularoe BLESS site that collects email addresses and stores them directly in...

View Orders by Pop-Up | How To

Each order sent by BLESS to your ShippingEasy account is from a specific Pop-Up that you created in BLESS. ShippingEasy provides tools you can use on the ORD...

Video: LuLaRoe Shipping - Shipping labels (reprint, cancel, duplicate)

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through reprinting, canceling, or duplicating a shippin...

Video: LuLaRoe Shipping - Setting Up Labels

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through configuring your label type in ShippingEasy. T...

Video: LuLaRoe Shipping - Integrating with BLESS

Welcome to ShippingEasy's instructional video series for LuLaRoe retailers. In this video we walk you through integrating your BLESS account with ShippingEas...

Magento

How to: Capture payment on Magento shipments

In Magento third party payment processors like PayPal and Authorize.net provide an option to select when you capture payment on your orders. You can select t...

Syncing Magento Orders | Troubleshoot

If your orders are syncing incorrectly - Consider these common reasons: Are your orders pulling through as duplicates? Magento merchants can manage multipl...

Why are my Magento orders duplicating in my ShippingEasy account?

Magento users can manage multiple Magento websites from one admin login. Customers with multiple websites managed through the same admin login should be awar...

Why can't I integrate my Magento store to ShippingEasy?

Double check these places if you're having issues integrating your Magento store to ShippingEasy. Is your Magento site live? In order for a store to both co...

Why is Magento very slow when downloading my orders?

If you are on a Magento Community edition, the speed of your order download into ShippingEasy is dependent on the download speed of the server you're hosting...

PayPal

Why don't tracking numbers post back to PayPal?

PayPal only supports the addition of shipment information via the PayPal browser-based user interface. Currently, PayPal does not support automatic shipment ...

QuickBooks Desktop

Connex - Quickbooks Support for ShippingEasy | FAQs

If you are using Webgility, please contact Connex Customer Support for help migrating to Connex. Connex provides QuickBooks users with a way to automate data...

Integrate Quickbooks with Connex | How To

If you are using Webgility, please contact Connex Customer Support for help migrating to Connex. ShippingEasy partners with Connex to offer customers a metho...

Shopify

Shopify Orders - Personally Identifiable Information | FAQs

in April 2021, Shopify updated its data retention and privacy policies surrounding your customers' Personal Identifiable Information. Read more about Shopify...

How to use ShippingEasy with Shopify Locations

Shopify's Locations feature manages inventory and fulfillment at multiple locations. ShippingEasy supports this by including the Shopify location in every sh...

Shopify Notification Emails | FAQs

Shopify automatically sends shipment notifications to your buyers after orders are updated as shipped. Yet, ShippingEasy also provides email notification opt...

Will Shopify products marked for third party fulfillment sync into ShippingEasy?

No. Shopify allows for fulfillment to be configured on a product level. ShippingEasy will only sync line items containing products with a "Fulfillment servic...

Select which order statuses sync from Shopify into ShippingEasy | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Shopify will automaticall...

Syncing Shopify Orders | Troubleshoot

By default, ShippingEasy will automatically sync any order with an "Unfulfilled" status. The first download will contain orders from the last 14 days. Subseq...

Solid Commerce

Troubleshoot: Syncing Solid Commerce orders

We love it when things go smoothly, but we're here to help when they don't!  If your Solid Commerce orders are not syncing into ShippingEasy, there are a few...

Store Related Questions

Force Reconnect or Reauthenticate My Store | How To

On rare occasions, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy. In these cases, you will either be directed ...

Delay Shipment Notice to Store for Post-Dated Labels | How To

To help you plan ahead, USPS allows you the convenience of post-dating a shipping label. For example, you can print a shipping label on a Tuesday that has a ...

Add a Store To My Account | How To

After you have registered your ShippingEasy account, you can add additional stores to your account. Go to SETTINGS from anywhere in the ShippingEasy app and...

ShippingEasy Platform Integrations - Connect a Store | FAQs

To win at e-commerce, you need more than just a simple shipping solution. By integrating your stores with ShippingEasy, you can ensure your business's succes...

Storenvy

Why are my Storenvy orders processed via Stripe not syncing with ShippingEasy?

Originally, PayPal  was the only form of payment that Storenvy offered. Many Storenvy sellers had the option of integrating their PayPal account or their Sto...

Volusion

Reconnect a Volusion Store to ShippingEasy | How To

Volusion follows Payment Card Industry (PCI) security compliance standards which require their users to update their credentials every 90 days. If you have r...

Select Statuses to Sync from Volusion Store | How To

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Volusion will automatical...

Troubleshoot: Syncing Volusion orders

If you are missing some or all of your Volusion orders, we have you covered! We've found that there are a few common reasons why Volusion orders don't sync. ...

What do the Volusion requested service codes mean?

When orders are placed in Volusion, customers can select their preferred shipping method. Volusion applies a code to each order, and the code is displayed on...

What is FTP and how does it relate to Volusion Custom Fields?

FTP stands for File Transfer Protocol, which is used to transfer files between your computer and a remote server. Volusion users automatically have an FTP ac...

WooCommerce

Syncing WooCommerce Orders | Troubleshoot

This article explains how to troubleshoot syncing WooCommerce orders when your store is connected via ShippingEasy's direct (REST) integration. Learn about t...

Error Updating Shipped Orders on WooCommerce | Troubleshoot

When shipping WooCommerce orders via ShippingEasy, the order status is updated after a label is printed. Learn how to update your store after an order has sh...

Select Which Order Statuses Sync From WooCommerce Into ShippingEasy | How To

ShippingEasy will sync "Pending," "Processing," and "On-Hold" WooCommerce orders by default. However, you have the flexibility to configure which order statu...

WooCommerce Legacy

ShippingEasy Legacy Plugin for WooCommerce (v3.x) | FAQs

This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY. Find out if you have the legacy version of our WooCommerce store integrati...

Troubleshoot: Syncing WooCommerce orders (Legacy)

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store ...

How to: Select which statuses sync from my WooCommerce store

NOTE: This article applies to LEGACY ShippingEasy WooCommerce store integrations ONLY.  To determine if you have the legacy version of our WooCommerce store ...

Migrate to ShippingEasy's new WooCommerce Store Integration | How To

ShippingEasy released a new WooCommerce store integration in July 2017. The new integration offers inventory management and removes the need for a ShippingEa...

Yahoo

Use Yahoo ID for ShippingEasy SKU | How To

Yahoo does not define an SKU field. There are two fields in each Yahoo product that could be used as an SKU: ID and Code. By default, ShippingEasy uses the Y...

Troubleshoot: Syncing Yahoo orders

If your Yahoo orders are not pulling into ShippingEasy, there are a few possible causes. Have you added ShippingEasy to your store's API access list? If ...

How to: Grant ShippingEasy access to my Yahoo Catalog

In order for your orders to download, you'll need to have your Catalog turned on.  It's easy to configure this: In Yahoo Store Manager, click the Real-Tim...