Shipping Settings

Customer Addresses

Video: Customer Addresses Overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Related articles: What a...

Customer Addresses | FAQs

ShippingEasy provides tools for managing your Customer Addresses, making it easy to ship to repeat customers who order outside of your connected stores.  Wha...

Remove a Saved Customer Address | How To

Storing a customer address long after they have received their shipment can clutter your database and disorganize your process. When it's time to clean house...

CSV Address Uploads: Sample CSV file

Download our sample CSV file to see how to format your addresses and correctly format your files ready to upload. Sample Customer Addresses CSV file.   Rela...

How to: Upload my Customer Addresses via a CSV file

You can save your customers' addresses that you use for Manual Orders by uploading a file rather than inputting each one-by-one. Follow these simple steps: ...

Save a Buyer to Customer Addresses | How To

Saving your customer's addresses creates an efficient shipping process as well as saving you time when entering manual orders. Locate and select SETTINGS. ...

International

Can I include more than 5 line items on a USPS custom forms?

Yes! You can include as many line items as you wish, but including more than 5 line items will result in additional copies of each international label. Learn...

Is there a way to get even cheaper international rates?

ShippingEasy has great relationships with a few international consolidators who can help you to get deeply discounted international postage rates. All you ne...

More information about fees when shipping to the United Kingdom

When a merchant in the US sells to a customer in the United Kingdom (among other countries), the UK mail system will hold the package until Value Added Tax (...

Sign Customs Forms Automatically with ShippingEasy | How To

USPS requires a signature, including a first and last name, on each customs form. If you are filling out your customs forms by hand, you'll also need to sign...

Video: Set up International Shipments settings

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Shipping International can...

Why do customs form items show as .1 ounce?

Our USPS label server requires each customs form line item be sent with at least a weight of one ounce. When an item weighs less than one ounce, ShippingEasy...

Manage Postage Balance

Add Money via the Ready for Payment Page | How To

If your One Balance funds are getting low on either of your carrier accounts, we make it simple to top it up from the READY FOR PAYMENT page without losing a...

Add more funds to a One Balance account | How To

ShippingEasy for One Balance makes managing your label funds easy. Avoid creating multiple charges for individual shipments by simply adding a sum of money t...

Added Too Much Money to USPS Postage Account - Next Steps | Guide

ShippingEasy provides you with a Stamps.com account to access the full range of USPS services. If you add too much money to the account, for the day's postag...

Disable auto refills via ShippingEasy | How To

Auto refill sets up your account to buy add more funds whenever your balance falls below your chosen level - a handy tool for many shippers. However, there a...

Do I have a FedEx postage balance?

No. You do not maintain a postage balance with FedEx. FedEx works off a monthly or weekly invoice and you will receive an invoice directly from FedEx .

Do I have a UPS balance?

If you have connected a personal UPS account with ShippingEasy, you do not maintain a balance with UPS. UPS work off a monthly or weekly invoice and you will...

Store Addresses

Add a Ship From Address | How To

If you'd like to add a new shipping address to your account, follow these steps. Navigate to the SETTINGS page from anywhere in the ShippingEasy app. Under...

Assign a Default Ship From Address to a User Login | How To

Shippers that have multiple user log-ins, can assign unique 'Ship From' addresses for each user. This ensures that the correct warehouse is automatically ass...

Can I save a Ship From address that the USPS will not validate?

Yes! We've made it easy for you to save addresses for the occasional situation where the customer is specifying a return address that will not pass the valid...

Can I use an alternate zip code for international orders?

No. While you can use alternative zip codes for domestic labels, there is currently a limitation that prevents ShippingEasy from offering the ability to use ...

Do you support shipping to US territories and military addresses?

Shipping to US Territories (including Puerto Rico, Guam, Northern Mariana Islands, US Virgin Islands & American Samoa) and Military bases (AA, AE, AP) are on...

Edit a Ship From Address in Settings | How To

Editing a saved Ship From address is easy! Whether there’s an issue you need to correct, or you just need to make a simple change, updating the information c...

Image Library

Save Custom Images to the Image Library | How To

Before you can add your custom images to your packing slip and email notification templates you first need to add your custom images to your Image Library.  ...

What are the size limits for image uploads?

ShippingEasy allows you to add images across the platform to boost you brand visibility, organize your product catalog and engage customers with creative mar...