Shipping Settings

Customer Addresses

Video: Customer Addresses Overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Related articles: What are my options to save customers' addresses?How to: Remove a stored Customer AddressHow to:...

Customer Addresses | FAQs

ShippingEasy provides tools for managing your Customer Addresses, making it easy to ship to repeat customers who order outside of your connected stores.  What are my options to save customers' addresses? What's better than a return customer? Havi...

How to: Remove a stored Customer Address

Storing a customer address long after they've received their shipment can clutter your database and disorganize your process. That's why we've made removing a stored customer address so easy! Just follow these steps: Go to SETTINGS Go to CUSTOMER...

CSV Address Uploads: Sample CSV file

Download our sample CSV file to see how to format your addresses and correctly format your files ready to upload. Sample Customer Addresses CSV file.   Related articles: What is a CSV upload?How to: Create a CSV fileHow to: Check CSV uploads for ...

How to: Upload my Customer Addresses via a CSV file

You can save your customers' addresses that you use for Manual Orders by uploading a file rather than inputting each one-by-one. Follow these simple steps: Navigate to the SETTINGS tab and click on CUSTOMER ADDRESSES under ACCOUNT SETTINGS.  To u...

How to: Save an individual contact to my Customer Addresses

Saving your customer's addresses creates an efficient shipping process as well as saving you time when entering manual orders. To save an individual contact to customer addresses for future use: Locate and select SETTINGS in the ShippingEasy nav...

International

Can I include more than 5 line items on a USPS custom forms?

Yes! You can include as many line items as you wish, but including more than 5 line items will result in additional copies of each international label. Learn more.   Related articles: Overview: INTERNATIONAL SHIPMENTS settingsHow to: Print US...

Is there a way to get even cheaper international rates?

ShippingEasy has great relationships with a few international consolidators who can help you to get deeply discounted international postage rates. All you need is a minimum of 10 international shipments per day. NOTE: international consolidators d...

More information about fees when shipping to the United Kingdom

When a merchant in the US sells to a customer in the United Kingdom (among other countries), the UK mail system will hold the package until Value Added Tax (VAT) and an international handling fee are paid.  Unfortunately, USPS does not currently ...

Sign Customs Forms Automatically with ShippingEasy | How To

USPS requires a signature, including a first and last name, on each customs form. If you are filling out your customs forms by hand, you'll also need to sign them by hand. However, ShippingEasy automatically generates the required customs form and...

Video: Set up International Shipments settings

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Shipping International can be tough! Customs Forms should be accurate to ensure your customer is receiving their pac...

Why do customs form items show as .1 ounce?

Our USPS label server requires each customs form line item be sent with at least a weight of one ounce. When an item weighs less than one ounce, ShippingEasy automatically adjusts it to 0.1 ounce to meet this requirement. Additionally, the total w...

Manage Postage Balance

Add more postage to my USPS carrier account | How To

ShippingEasy's carrier partner, Stamps, makes managing your postage balance easy. Avoid creating multiple charges for individual shipments by simply adding a sum of money to be debited whenever you purchase postage. Any time you need to add to you...

Added Too Much Money to USPS Postage Account - Next Steps | Guide

ShippingEasy provides you with a Stamps.com account to access the full range of USPS services. If you add too much money to the account, for the day's postage purchases, you may be wondering what to do. The Stamps.com balance does not expire. It w...

Buy Postage via the Ready for Payment Page | How To

If your postage balance is getting low on either of your carrier accounts, we make it simple to top it up from the READY FOR PAYMENT page without losing any of the progress you've made. If you have set up Auto Refill postage, this automatically oc...

Disable automatic postage refills via ShippingEasy | How To

Auto postage refill sets up your account to buy more postage whenever your balance falls below your chosen level - a handy tool for many shippers. However, there are times when you won't want to use this feature in ShippingEasy, such as if you wan...

Do I have a FedEx or UPS postage balance?

No. You do not maintain a postage balance with FedEx or UPS. For FedEx or UPS postage, you will receive an invoice directly from FedEx or UPS. To learn more, please reference the related articles below.   Related articles: How do I get bill...

Do UPS and FedEx allow me to keep a postage balance?

No, unlike USPS, both UPS and FedEx work off a monthly or weekly invoice.

Store Addresses

Assign a Default Ship From Address to a User Login | How To

Shippers that have multiple user log-ins, can assign unique 'Ship From' addresses for each user. This ensures that the correct warehouse is automatically assigned, based on which individual or work station is processing a package. Addresses can be...

Can I save a Ship From address that the USPS will not validate?

Yes! We've made it easy for you to save addresses for the occasional situation where the customer is specifying a return address that will not pass the validation. Navigate to the SHIP FROM ADDRESSES page under ACCOUNT SETTINGS on the SETTINGS ta...

Can I use an alternate zip code for international orders?

No. While you can use alternative zip codes for domestic labels, there is currently a limitation that prevents ShippingEasy from offering the ability to use an alternate ship from zip code for international labels.  Of course, we'd love to hear if...

Do you support shipping to US territories and military addresses?

Shipping to US Territories (including Puerto Rico, Guam, Northern Mariana Islands, US Virgin Islands & American Samoa) and Military bases (AA, AE, AP) are only available to ship with USPS and classified as US Domestic shipments but in some cases t...

How do I change the Ship From address for my UPS label?

The Ship From address for an UPS label comes from the address associated with the store that brought in the order. If you would like to change the Ship From address for a UPS label, there are a few places in the ShippingEasy app where you can do t...

How do I know which address will be printed on my packing slips?

The address used to populate your shipping materials pull from different places within your ShippingEasy account. Addresses on Packing Slips Packing Slip information is taken from the Store Settings on your STORE & ORDERS page. You can have differ...

Image Library

Save Custom Images to the Image Library | How To

Before you can add your custom images to your packing slip and email notification templates you first need to add your custom images to your Image Library.  Navigate to the SETTINGS icon from any page on your ShippingEasy account.  Under ACCOUNT...

What are the size limits for image uploads?

ShippingEasy allows you to add images across the platform to boost you brand visibility, organize your product catalog and engage customers with creative marketing. Below you will find more information on the image types and sizes we can support d...