Carriers
General Carrier Info
3rd Party Phonebook - Carriers
We're bursting at the seams with shipping knowledge, but the service providers available from ShippingEasy are the true experts on their services! If you have questions specifically about your carrier account or shipment status, we recommend reac...
Advance Ship Dates and Post-Dated Labels | Overview
Each carrier has unique requirements for post dating shipments.
When carriers support advanced ship dates, you can designate a cutoff time in ShippingEasy to always advanced to the following date. Learn how to advance ship dates.
If you have post-...
Can I advance a ship date for USPS shipments?
Yes. USPS shipment dates can be advanced up to six days in the future.
Related articles:
How to: Advance the ship date of shipmentsHow to: Schedule a USPS pickup for my packagesCan I advance a ship date for UPS or FedEx shipments?Can I adva...
Can I obtain my Express1 transaction history?
Yes. If you need to obtain your transaction history with Express1, our former USPS shipping provider, it is best to contact the rate provider directly.
Express1 can be reached by phone at 1-800-399-3971. Just request a report on all transactions,...
Can I send tobacco through the USPS?
There are very few instances when tobacco can be mailed. For the most part, it falls under the USPS restricted mail category.
Cigarettes and smokeless tobacco can only be sent through the USPS in a few particular circumstances:
Hawaii/Alaska: the...
Confirm my international consolidator services are turned on | How To
ShippingEasy can connect with a number of consolidators to keep your international shipping costs low. Find out what International Consolidators ShippingEasy supports.
To see the services of a shipment consolidator, you must first confirm your ac...
Carrier Announcements
Brazil Shipments Require CPF Tax ID as of January 1, 2020 | Overview
Important Notice for Shipping to Brazil
Tax ID Requirements for Shipments to Brazil
Effective January 1, 2020, all shipments to Brazil must include the recipient's Tax ID number on customs declarations and shipping labels.
Any shipments missing th...
DHL Rate Changes - Jan 1, 2020 | Overview
Shipping carriers routinely update their products, adding or removing features and services, as well as adjusting their rates. These rate changes usually occur at the start of the year. For 2020, all major carriers announced rate and service chang...
FedEx Rate Changes - Jan 6, 2020 | Overview
Shipping carriers routinely update their products, adding or removing features and services, as well as adjusting their rates. These rate changes usually occur at the start of the year. For 2020, all major carriers announced rate and service chang...
UPS Rate Changes - Dec 29, 2019 | Overview
The start of a new year typically signals a change in rates across all postal carriers in the United States, as well as the addition or removing of services from their options.
An increase in UPS rates and service charges goes into effect on Decem...
USPS Rate Changes - Jan 26, 2020 | Overview
Shipping carriers routinely update their products, services, and adjust rates. These changes usually occur at the beginning of the year. For 2020, all major carriers have planned rate and service changes.
USPS rate and service changes go into effe...
USPS Service Changes on June 23, 2019 | Overview
Shipping carriers routinely update their products, services, and adjust rates.
The USPS is making changes to services on June 23, 2019:
New weight limits imposed on First-Class Mail International service.
New dimensional weight rules for domestic...
USPS: Stamps.com (Rate Provider)
ACH Billing for USPS Postage - ShippingEasy | FAQs
ACH stands for Automated Clearing House. In short, it is a way of paying directly through your bank account. ACH is made possible by a network of financial institutions and supports more than 90% of the total value of all electronic payments in th...
Can I use my existing Endicia account with ShippingEasy?
No. As of October 4, 2017, ShippingEasy no longer supports using an Endicia account created outside of ShippingEasy.
Related articles:
What is Endicia? FAQs: Migrating to a single Endicia account How to: Open a new Endicia (USPS) account for f...
Card Declined When Purchasing Postage | Troubleshoot
Postage is seen as a form of currency which puts some unique restrictions on it. If you receive a notice that your bank has declined a transaction involving purchasing postage, it could be related to the bank declining the charge. Other times, it ...
Change my USPS postage account password | How To
ShippingEasy uses your Stamps.com password to maintain a connection with the Stamps.com label server. Anyone with these credentials can access your Stamps.com account, so it's important to keep the information secure. ShippingEasy helps keep your ...
Change where Stamps.com sends my invoices and notifications | How To
You can update your Stamps contact information and email address at Stamps.com.
First, log into your Stamps account.
To update contact information
Click on the username in the top right corner and select Manage Account from the drop down.
Click ...
Close my Stamps.com account | How To
If a ShippingEasy account is cancelled, a request is automatically sent to Stamps.com to cancel the Stamps.com accounts. However, there are times that an account might want to cancel a Stamps.com account without cancelling a ShippingEasy account. ...
USPS: Services & Packaging
★ USPS First-Class Package Service | Overview
USPS First-Class Package Service offers the best rates for lightweight shipments. In most cases, delivery will be within three days to domestic destinations. Many international shipments even include tracking to the destination.
First-Class Packag...
★ USPS Media Mail | Overview
If you are in the business of education, the USPS has a smart service for you: Media Mail. This is a USPS service for shipping books and education material inexpensively.
Books and educational material can be sent with a 2- to 8-day delivery at a ...
★ USPS Parcel Select Ground | Overview
Parcel Select Ground is one of the least expensive - but slowest - USPS services offered.
Sometimes how a package is sent is more important than the timeliness of that delivery. As USPS' ground service, Parcel Select Ground is the best method for ...
★ USPS Priority Mail | Overview
ShippingEasy wants to help you learn about the e-commerce industry. This article describes a service provided by the United States Postal Service (USPS).
The USPS is a separate organization from ShippingEasy. For more information about USPS servi...
Can I predict when my USPS package will be delivered?
Yes, USPS provides a handy lookup tool which details the Service Commitment - the time frame that they are committed to fulfilling.
To look up a service commitment:
Navigate to http://postcalc.usps.com/ServiceCommitments.aspx
Enter the origin...
Can I reuse USPS Priority Mail boxes?
Priority Mail boxes can be reused as many times as you like, as long as they are used for Priority Mail shipments. The USPS does not allow for its branded boxes to be used in the “wrong” service, so don’t use Flat Rate boxes for Priority Mail serv...
UPS: Account setup
★ How to: Connect a UPS account with ShippingEasy
ShippingEasy provides the option to connect existing UPS accounts, allowing you to access UPS services and negotiated rates right from ShippingEasy.
NOTICE: UPS has a very sensitive authentication process. Be sure to enter the required information...
Am I required to enter UPS invoice information when integrating with ShippingEasy?
When integrating your existing UPS account with ShippingEasy, if you have an invoice on file with UPS from the past 45 days you will be required to gather and enter the data during integration. Find out how to access your invoice information.
If y...
Find the UPS Control ID on Invoice | How To
If you have received a UPS invoice within the past 45 days, you will need it to locate your UPS Control ID. This is used to integrate your UPS account with ShippingEasy. If you have not received a UPS invoice, you can leave the invoice fields blan...
How do I change my billing info for UPS?
ShippingEasy allows you to integrate your existing UPS account. This allows you to access your rates to generate UPS labels in our system. If you want to change your billing information, frequency of bills (such as one-time payments or auto-payme...
How do I find my UPS Invoice to access Negotiated Rates?
ShippingEasy supports connecting your UPS account in order to access your negotiated rates. You can view your most current UPS rates within your ShippingEasy account once integration is complete.
In order to find your UPS invoice information to in...
How do I know if I have negotiated rates for UPS?
Negotiated Rates are the contract rates that are set up with UPS and your UPS Account Representative.
In WorldShip, you can request to view Negotiated Rates by clicking the Request Rates button in the Shipper Editor.
On ups.com, you must add and a...
UPS: Services & Packaging
Do all my UPS packages include $100 declared value?
Yes! UPS automatically covers $100 in liability and losses for each of its shipments--even if no value is declared. Learn more about UPS declared value.
FAQs: Certificate of Origin
What is a Certificate of Origin?
A Certificate of Origin (CO) authenticates the country of origin of the merchandise being shipped. This is important as each country may have unique Treaty arrangements, restrictions on imports, varying duty rates...
UPS Additional Handling | Overview
The Additional Handling charge is an extra fee for shipments that require special handling while being transported by UPS.
The Additional Handling charge depends on the packaging and dimensions. The following general guidelines apply. Though, UPS ...
UPS Declared Value | Overview
UPS provides maximum liability coverage for shipments up to $100 in value. This coverage is called "Declared Value". Items that are worth $100 or less can be claimed for up to that amount if they result in a lost, stolen or damaged shipment.
For s...
UPS Delivery Confirmation - Adult Signature Required | Overview
When the shipment reaches its destination, UPS Delivery Confirmation Adult Signature Required demands the signature of an individual at the residence who is at least 21 years of age, who provides proof of age with a government-issued photo identif...
UPS Delivery Confirmation - Signature Required | Overview
When the shipment reaches its destination, UPS Delivery Confirmation Signature Required will collect the recipient's signature before the package is delivered. This feature allows for added peace of mind because you know your package is arriving ...
UPS: Company info
Can I print a UPS End of Day form or PLD report?
If you've been processing your UPS shipments via WorldShip, you're probably used to generating the required End of Day form and electronic Package Level Detail (PLD) report. The PLD report sends the shipping and package data about the shipments pr...
Can I use UPS to ship to a P.O. Box?
Not technically, no.
If a recipient has a P.O. Box address and a UPS service is selected:
The recipient's telephone number must be included on the label.
The package that is addressed to a P.O. Box may be delayed.
It will not be covered by any UP...
Choose Duties Payor on UPS International Shipments | How To
When creating an international UPS shipment you have the ability to have Customs Duties paid by either the Sender, Recipient, or Third Party.
Recipient: This is the default selection. When Recipient is chosen the receiver of the shipment pays the...
FAQs: NAFTA Certificate of Origin
What is a NAFTA Certificate of Origin?
The NAFTA Certificate of Origin (North American Free Trade Agreement) is used by the United States, Puerto Rico, Mexico, and Canada. It determines if goods imported into their countries receive reduced or el...
How do I contact UPS?
All UPS contact information can be found here.
How long do I have to void a UPS return label?
UPS return labels that will not be used should be voided within 24 hours of processing the shipment.
Within the first 24 hours, you can void a UPS return package label from your ShippingEasy SHIPMENT HISTORY page. Once 24 hours has elapsed, you wi...
UPS Mail Innovations
★ How to: Enable my account to use UPS Mail Innovations
UPS Mail Innovations is a high-volume mailing service provider offering an efficient and effective way of delivering your shipments. For more information about UPS Mail Innovations, visit their Frequently Asked Questions page.
Note that UPS Mail I...
Can I cancel a UPS Mail Innovations shipment?
No. UPS does not support canceling a UPS Mail Innovations shipment. If you decide not to ship the package, you can throw away the UPS Mail Innovations label.
Can I create a return label on a UPS Mail Innovations shipment?
No. Since UPS Mail Innovations is a contracted service, UPS does not support creating a prepaid UPS Mail Innovations return label.
Related articles:
How can I create a return shipment for a package I sent to Canada?UPS Mail Innovations FAQs
Can I include more than 1 customs line item on a UPS Mail Innovations shipment label?
Yes! UPS Mail Innovations allows for multiple line items to be included on customs forms.
Related articles:
What is a Customs Form?Is customs information transmitted electronically for UPS Mail Innovations shipments?What services does UPS Mail ...
Can I print a customs form for my UPS Mail Innovations shipment?
No. UPS Mail Innovations shipments do not require a separate customs form. Instead, the customs information is printed right on the label itself.
Can I purchase insurance for UPS Mail Innovations shipments?
Yes, you can insure UPS Mail Innovations shipments with Shipsurance, ShippingEasy's partner for shipment insurance. Be sure to review the Shipsurance Terms of Use.
Note: UPS does not provide any coverage for UPS Mail Innovations shipments.
FedEx: Account setup
How do I change my billing info for Fedex?
Customers who have not entered their FedEx address into ShippingEasy will see a popup letting them know their FedEx account has been disconnected and that they will not be able to create FedEx shipments until they enter their address. If the cust...
How do I get a FedEx Account Number?
To get a FedEx Account Number, you need to sign up for a FedEx Account. It's a simple process to sign up! Just click here to begin.
And if you already have an account? Visit here to learn more!
How do I use FedEx SmartPost with ShippingEasy?
FedEx SmartPost is a cost-effective way to ship low-weight packages by working with USPS for final delivery.
How do I get the SmartPost services to display in ShippingEasy?
SmartPost is only available to FedEx customers who have an agreement wi...
How to: Connect a FedEx account with ShippingEasy
ShippingEasy provides the option to connect an existing FedEx account. This helps consolidate all your shipping into one solution - saving you more time! Better yet, by integrating your FedEx account with ShippingEasy, you see your negotiated rate...
How to: Find my FedEx Meter Number
A FedEx Meter Number is an identification FedEx uses for your negotiated shipping rates and to track your tracking requests. ShippingEasy is a Certified Software Provider (CSP) with FedEx, allowing us to streamline our integration so that your met...
FedEx: Services & Packaging
Error Printing Electronic Trade Documents - FedEx Customs Form | Troubleshoot
Fedex allows you to process Electronic Trade Documents (ETDs) to make international shipping easier, however not all destinations accept these electronic submissions. Fedex keeps a list of all destinations that accept ETDs.
If you are trying to sh...
FedEx Boxes - Carrier Packaging | Overview
FedEx carrier packaging types supported by ShippingEasy:
FedEx carrier packaging is available for use with FedEx Express parcel shipments. These are white packages that vary in sizes small to extra large.
FedEx Envelope
FedEx Pak
FedEx Box
FedEx...
Does FedEx charge extra to deliver to a residential address?
Yes, for FedEx Express U.S. package services and FedEx Ground services, the surcharge for residential shipments is $3.50 per package. However, if you opt for the FedEx Home Delivery service, the surcharge is $3.00 per package.
For a complete list...
Does ShippingEasy support FedEx International Ground service?
Yes, ShippingEasy supports FedEx International Ground service.
Related articles:
What is FedEx International Ground?FedEx: Services & PackagingWhat countries does ShippingEasy Support?How can I create a return shipment for a package I sent to C...
FedEx Dangerous Goods Shipments - Handling Fees | Overview
Fedex offers significant advantages in certain situations over the other major carriers. One of the most distinct advantages of FedEx is their ability to ship and handle specific - and sometimes dangerous - goods. Dangerous Goods Shipments provide...
FedEx Delivery Signature Options | Overview
When you are shipping via FedEx, the default signature option is No Signature Required, Service Default.
For added peace of mind, FedEx offers three types of delivery signature options:
Indirect Signature
Direct Signature
Adult Signature
Each d...
FedEx: Company info
Can I print a FedEx End of Day Close / Print Manifest?
If you've been processing your FedEx shipments via FedEx Ship Manager, you're probably used to generating the required End of Day Close or Print Manifest.
Once you integrate your FedEx account with ShippingEasy, you no longer need to log into Fed...
Can I ship to P.O. Boxes with FedEx?
Only FedEx SmartPost, which uses the USPS system in the last leg of delivery, will deliver to domestic P.O. boxes.
FedEx Express can ship to a P.O. box in some international destinations, including Puerto Rico, but you are required to provide a va...
How do I contact FedEx?
All FedEx contact information can be found here.
How do I get my package to FedEx?
There are 3 ways to get your package to FedEx.
Setup a routine, scheduled pickup time for packages that need to be picked up on certain days. For this option, you'll negotiate a weekly rate with FedEx.
Arrange for a one-time pickup online (not...
Will FedEx labels purchased in ShippingEasy show up in my FedEx account?
No. FedEx labels purchased in ShippingEasy will not show up in your FedEx account transaction history on the FedEx website.
The FedEx API only allows us to connect to an account and request rate quotes for that account. Unfortunately, the functio...
APC Postal Logistics
Can I create a return label on a APC Postal Logistics shipment?
No, APC Postal Logistics does not support return shipment labels at this time.
Related articles:
APC Postal Logistics FAQsWhat services does APC Postal Logistics provide?Can I see the cost of a shipping label when I use APC Postal Logistics...
Can I print a customs form for my international APC Postal Logistics shipments?
No. All customs information for APC Postal Logistics international shipments is handled electronically when you create the shipping label. There is no need to create a printed copy of the customs form or commercial invoice, so there is no option o...
Can I see the cost of a shipping label when I use APC Postal Logistics?
No. The software provided to ShippingEasy by APC Postal Logistics does not yet support the display of rate quotes for your shipping labels. So all shipping costs for APC Postal Logistics shipping labels created within ShippingEasy show a cost of $...
Can I specify the date on my APC Postal Logistics labels?
No. The date on APC Postal Logistics labels is automatically populated based on the current date. No other date can be set.
Related articles:
Can I print a customs form for my international APC Postal Logistics shipments? How can I track an int...
Do I need to sign my APC Postal Logistics labels?
No.
Only one APC Postal Logistics service, ePacket, provides the option for a signature on the label. In the case of ePacket, the signature is not required.
No other APC Postal Logistics service allows for a signature on the label.
If you see a Se...
How can I track an international shipment with APC Postal Logistics?
Eligible APC Postal Logistics international parcel shipments can be tracked on their tracking site.
Services include:
parcelConnect Expedited DDU
parcelConnect Expedited DDP
parcelConnect Priority DDU w/Delcon
parcelConnect ePacket DDU
parcelConn...
DHL Express
Can I advance the shipment date on a DHL Express shipment?
Yes. You can set the shipment date up to 10 days in advance of the current date.
The shipment date is printed on the "archive" label. This is the label that you keep, instead of placing on the package.
Related articles:
How to: Advance ...
Can I cancel a DHL Express shipment?
No, DHL Express does not support canceling shipment labels.
NOTE: if you do not give the package to DHL Express you will not be charged for the shipment.
Can I create a DHL Express shipment without entering dimensions?
Yes, but it is not recommended. DHL Express applies a dimensional weight calculation to all shipments. If you omit the dimensions, ShippingEasy displays a reminder:
Can I create a return label on a DHL Express shipment?
No. Return labels are not supported on DHL Express.
Return articles:
DHL Express FAQsCan I print a customs form for my international DHL Express shipments?
Can I print a customs form for my international DHL Express shipments?
Yes, a commercial invoice that contains all the necessary customs form information is available from the Shipment History page. Just click the arrow on the Reprint button and then choose Customs Form.You can print the form and then provide it to D...
Can I see the cost of a shipping label when I use DHL services?
DHL Express
The software provided to ShippingEasy by DHL Express does support the display of rate quotes for your shipping labels when on the READY TO SHIP page. This means that before you purchase a label, you will see a postage estimate based o...
DHL Global Mail (DHL eCommerce)
Can I cancel a DHL Global Mail (DHL eCommerce) shipment?
No, our partner for creating DHL Global Mail (DHL eCommerce) labels, Endicia, does not provide an option for canceling a DHL GM label.
Not to worry! You are not charged for a DHL Global Mail (DHL eCommerce) label unless the package is picked up an...
DHL eCommerce | FAQs
DHL eCommerce (also known as DHL GlobalMail) is an international shipping solution that works with Endicia to cover postage costs. Learn more about Endicia. If you have a DHL eCommerce account, you can use it with ShippingEasy. Below are a list of...
How to use DHL Global Mail (DHL eCommerce) with ShippingEasy
Our partners at Endicia have built support for creating DHL Global Mail (also known as DHL eCommerce) shipments. If you are working with DHL Global Mail, your account manager at DHL Global Mail will coordinate with Endicia to enable your Endicia a...
How to: Download a domestic DHL eCommerce Manifest from Endicia.com
Endicia makes your End of Day Manifest for DHL eCommerce (also known as DHL Global Mail) available online daily. If this is your first time downloading the manifest, we'll walk you through it step by step!
NOTE: this is only for domestic DHL eComm...
What does my DHL eCommerce Driver's Manifest Shipment Summary include?
1. Soldto #
DHL account number. DHL will provide this number during account set up.
2. Pickup #
Identifies the pickup location. DHL will provide this number during account set up.
3. Customer
Your name and address information, as stored wi...
Globegistics
Can I create a return label on a Globegistics shipment?
No, Globegistics does not support return shipment labels at this time.
Related articles:
Globegistics FAQsWhat services does Globegistics provide?How to: Connect a Globegistics account with ShippingEasyCan I see the cost of a shipping label...
Can I print a customs form for my international Globegistics shipments?
No. All customs information for Globegistics international shipments is handled electronically when you create the shipping label. There is no need to create a printed copy of the customs form or commercial invoice, so there is no option on the SH...
Can I see the cost of a shipping label when I use Globegistics?
No. The software provided to ShippingEasy by Globegistics does not yet support the display of rate quotes for your shipping labels. So all shipping costs for Globegistics shipping labels created within ShippingEasy show a cost of $0.00.
Rela...
Can I set the Sender's Signature for my Globegistics labels?
The Sender's Signature for your Globegistics labels is set when you create your Globegistics account. If you need to update the Sender's Signature, please reach out to your Globegistics account manager. Find Globegistics contact information.
NOTE...
Can I specify the date on my Globegistics labels?
No. The date on Globegistics labels is automatically populated based on the current date. No other date can be set.
Related articles:
How can I track an international shipment with Globegistics?How to: Create an End of Day Manifest for Glob...
How can I track an international shipment with Globegistics?
All Globegistics’ international parcel shipments can be tracked at www.globegisticsinc.net. Once there, select the "Track Your Parcel" button at the top and type in your tracking number.
Services include:
Service
Average Delivery Time (Busine...
RR Donnelley
Can I create a return label on a RR Donnelley shipment?
No, RR Donnelley does not support return shipment labels at this time.
Related articles:
RR Donnelley FAQsWhat services does RR Donnelley provide?How to: Connect a RR Donnelley account with ShippingEasyCan I see the cost of a shipping label...
Can I print a customs form for my international RR Donnelley shipments?
No. All customs information for RR Donnelley international shipments is handled electronically when you create the shipping label. There is no need to create a printed copy of the customs form or commercial invoice. So, there is no option on the S...
Can I see the cost of a shipping label when I use RR Donnelley?
The software provided to ShippingEasy by RR Donnelley does support the display of rate quotes for your shipping labels when on the READY TO SHIP page. This means that before you purchase a label, you will see a postage estimate based on the packag...
Can I set the Sender's Signature for my RR Donnelley labels?
The Sender's Signature for your RR Donnelley labels is set when you create your RR Donnelley account. If you need to update the Sender's Signature, please reach out to your RR Donnelley account manager. Find RR Donnelley contact information.
NOTE...
Can I specify the date on my RR Donnelley labels?
No. The date on RR Donnelley labels is automatically populated based on the current date. No other date can be set.
Related articles:
Can I see the cost of a shipping label when I use RR Donnelley?How can I track an international shipment w...
Create an RR Donnelley shipment | How To
ShippingEasy supports shipping via RR Donnelley. Use this guide to process your RR Donnelley shipments.
From the ORDERS page, create a shipment. This will send an order to the READY TO SHIP page.
On the READY TO SHIP page, expand the Carrier men...