Quick Start: Shipping
Overview
Getting Started with Alexa for ShippingEasy
Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information and more. ShippingEasy has built a skill for Alexa, empowering you to manage your orders and shipments with voice commands.
The ShippingEasy skil...
Create and print a shipping label | Overview
ShippingEasy makes shipping...well...just that - easy! Each page in the application is a step in the process. You can go with the flow, and print labels step by step, or take advantage of some of our time saving options to skip steps along the way...
Step 1: Prepare orders
View Details of Unshipped Orders | How To
ShippingEasy makes it easy to see your order data. You can find all your unshipped orders on the ORDERS page.
Order Details Viewable in ShippingEasy
Just click on any order number to view order details, including:
Shipment Configurations: quickly...
How to: Add orders that originate outside my integrated store
When you have orders to ship that were generated outside your integrated ecommerce store - or you don't have a store integrated with ShippingEasy - you will want to process a manual order.
All ShippingEasy accounts feature the option to add manual...
How to: Assign specific orders to specific Users
For accounts that have more than one user, the account owner has the option to assign orders to specific users.
You can do this on the ORDERS page by clicking the More button at the top and selecting Assign.
Then each user can filter unshipped or...
Edit an Order | Guide
If you would like to edit an order after syncing into ShippingEasy, there are nearly limitless options to make updates from the ORDERS page before processing the shipment.
Select the corresponding link to learn more!
Split and combine orders:
Sp...
Mark an Order as Shipped - Drop Ship | How To
If you have orders that are drop shipped or processed by a third party, you can opt to select and mark these as Shipped, add a tracking number, and notify your store/buyer. You can edit individual orders or multiple at a time.
IMPORTANT: orders ma...
Delete an order | How To
Deleting an order from the ORDERS page is easy - but it is a permanent action - so make sure that you use this tool carefully!
Deleting an order clears any selected orders from the ORDERS PAGE. However, this action does not send any information ba...
Step 2: Create a shipment
★ Quick Ship an Order with Shipping Presets | How To
If you want to quickly process one order at a time, you can easily do so from the ORDERS page with Quick Ship.
The Quick Ship feature is made possible with Shipping Presets. Learn more.
TIP: Quick Ship works best with accurate order weights and ...
How to: Create a shipment
A shipment consists of one or more orders and allows you to assign an individual service and rate against each order. You can create a shipment on the ORDERS page from an order pulled in from your connected store or by adding an order manually. L...
How to: Create a batch shipment
Creating a batch shipment allows you to apply a set of shipping preferences across all orders with a single selection. Instead of processing individual shipments and selecting a rate for each one, you can quickly process up to 200 shipments at onc...
How to: Filter unshipped orders on the ORDERS page
Filtering your orders on the ORDERS page allows you to quickly view and group orders by a specific criteria. For example, you may wish to view and group all international orders or all orders going to a particular zone.
NOTE: Filters are saved per...
How to: Sort orders on the ORDERS page
You can sort through the orders by clicking on the words in the green sorting bar at the top of your ORDERS Page
When you click on any of these headers, the column beneath the word will be sorted automatically. The order in which the column is s...
Step 3: Select a carrier and service
Select a carrier and service | How To
To get a postage rate and print a shipping label, you will select the carrier and service for the shipment. This guide shows one method of shipping in ShippingEasy, where you move your orders from page to page to progress the shipment.
Before you ...
How to: Insure a package
You’ve got a package you want to insure ... it's simple! ShippingEasy will provide you with an insurance quote from our partner Shipsurance and your insurance request will be sent when we generate your label. Shipments can be insured on an individ...
Schedule a USPS Package Pick Up | How To
Once you've had all of your packages picked up at your warehouse or residence, shipping will never be the same. For your convenience, USPS provides a package pick up service with Priority Mail, Priority Mail Express and any international services....
How to: Create a scan-based return label
If you anticipate that your customers will need to return an item to you, Endicia's Pay-on-Use Returns labels may provide the solution you need. ShippingEasy supports this service, but you will need to set it up on your Endicia account first. Lear...
How to: Add multiple packages to a shipment
ShippingEasy supports multiple packages within a single shipment for select carriers. This option is available for international shipments too!
Important information about multiple package shipments:
Carriers
Only UPS, FedEx and DHL Express shi...
Third Party Billing - Postage and Customs Duties | FAQs
UPS and FedEx both provide options to bill postage and/or customs duties to a third party. We have dedicated guides to step you through each purchase decision.
Select the corresponding link for additional information.
How do I set up a Third Par...
Step 4: Review and purchase labels
How to: Review and purchase labels
Once you've assigned rates to all of your shipments, the READY FOR PAYMENT Page is the last step before printing your labels. Orders that have been assigned a rate but not yet paid for will stay on this page until you confirm shipping details and ...
Why do I have a Stamps account?
All ShippingEasy accounts include a free Stamps account. This account provide access to specific USPS services:
USPS domestic services:
First Class Package Service
Media Mail
Parcel Select Ground
Priority Mail
Priority Mail Express
USPS internat...
USPS Postage Billing | FAQs
How do I get billed for USPS postage?
You will be billed by Stamps.com for USPS postage purchases. ShippingEasy partners with Stamps.com to provide USPS postage rates. Learn more about Stamps.com. All ShippingEasy plans include an Stamps.com pos...
How do I get billed for UPS postage printed in ShippingEasy?
Once you create a shipment, you are billed by UPS directly based on the rates you negotiated with UPS.
When a package is delivered, the mail carrier will determine the final postage cost, including any surcharges. If you are being charged a diffe...
How do I get billed for Fedex postage printed in ShippingEasy?
FedEx will invoice you directly for any postage purchases.
You do not maintain a postage balance, nor is postage paid upfront. Rather, FedEx will only charge for labels that are scanned and shipped.
When a package is delivered, the mail carrie...
How am I charged for insurance that I purchase through ShippingEasy?
ShippingEasy provides discounted insurance through Shipsurance. Learn more about Shipsurance.
Insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing informa...
Step 5: Print labels
What to do when there's a problem printing a label?
ShippingEasy provides a lot of printing options so that anyone can set up a method that's well suited to their needs. However, that can also open the door for a range of printing problems.
We've put together guides to help work through the most co...
Print shipping Labels | How To
You've sorted your orders, assigned rates and generated labels. See an overview of this process.
The last step before your shipments go out the door is printing. With just a few clicks you can organize and print your labels.
How to: Print Labels
...
Create a USPS SCAN Form | How To
USPS SCAN forms are available for any ShippingEasy customers with Basic and above plans. If you have one or more shipments for the day, you can add them to a USPS SCAN Form. Learn more about USPS SCAN Forms.
Create a USPS SCAN Form in ShippingEas...
How to: Print USPS international customs forms
We know international shipping can be tricky. So we've created a process that mirrors the steps for domestic shipping.
Overview of generating international customs forms:
First you'll want to review your settings. Update your LABEL settings to en...
How to: Print UPS international customs forms (commercial invoices)
All UPS international shipments require customs forms, also known as commercial invoices. If you have Paperless Invoicing enabled, and shipping to a supported country, your Customs Forms will be automatically sent to UPS electronically, after gene...
How to: Print FedEx international customs forms (commercial invoices)
Certain FedEx accounts allow you the option of automatically printing an Electronic Trade Document if you are shipping internationally. Learn how to configure this in ShippingEasy.
If you do not have ETD enabled on your FedEx account or if you are...
Step 6: Track and manage shipments
How to: Track my shipments
Tracking information for your shipments can be done through the specific carriers website as well as within the ShippingEasy app.
To track shipments according to the carrier service:
How can I track my USPS shipments?
How can I track my FedEx shi...
Reprint an identical label for free | How To
One of the many great things about using ShippingEasy is the ability to reprint a label as many times as you need to. If you created an account with us after trying some other shipping solutions, you would have noticed that not everyone has this f...
Create a Unique Duplicate Label | How To
If you ever have an item that has been returned to you and needs exchanging, if you have recurring orders, or if you make a mistake on a label - you can easily duplicate a label within ShippingEasy!
Duplicate labels will have the same recipient, c...
How to: Create a prepaid return label
If your customer needs to return an item to you, ShippingEasy allows you to purchase and generate a prepaid label, and get it to your customer with just a few clicks. Depending on how many return labels you need, there are a couple places within t...
How to: Update my store after an order has shipped
By default, ShippingEasy is configured to automatically update your orders after you print your labels. Though, for some platforms it's better to wait to update the orders until the ship date. Learn how to delay store order updates.
Regardless of ...
How to: Find USPS labels that may be eligible for a refund
When a USPS shipping label fails to generate, your Stamps.com postage balance should not change. If you are concerned that your Stamps.com postage balance was reduced, you can use tools in ShippingEasy and Stamps.com to verify whether an erroneous...
Report and Analyze
How to: Download order and shipment data
ShippingEasy's Reports tools make it easy to export the data you need to fully analyze your unshipped orders and shipment history. Just use one of our many pre-configured reports or create a custom report tailored to your exact needs.
NOTE: repor...
How to: Schedule a recurring shipment report
ShippingEasy provides tools to schedule report exports and specify the email address(es) to which they are sent. The email will include a link to download the report as a CSV file, as well as a link to your ShippingEasy Exports page.
Reports can b...