Shipments

Custom Packages | Boxes

Video: Setting Up Custom Packaging

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. The Package Setup page all...

What if I have my own packaging?

You can add your own packaging under SHIPMENT SETTINGS and selecting PACKAGE SETUP. This feature allows you to set up dimensions and/or weight for specific...

What is considered to be a Regular Package for each carrier?

Each Carrier has their own rules and regulations regarding package sizes and weights. If a package exceeds the dimensions or weight limits that the Carrier a...

Batch shipments

Buy Labels | FAQs

Buy Labels enable you to purchase many labels with less than three clicks from the ORDERS page. The ultimate "Quick Ship", orders which qualify for different...

Batch Orders by Weight | How To

ShippingEasy has quite a few options for batching orders based on a common factor within your shipments. Options to batch according to variables such as dest...

Batch Shipments | Overview

Batch shipments allows you to apply a set of shipping preferences across multiple orders with a single selection. On the ORDERS page, instead of processing i...

How to: Insure a batch of shipments

Easily add affordable package insurance to your packages when shipping in batches! When you are creating a batch of shipment, simply select the option Add...

Edit a Shipment in a Batch | How To

When selecting a Carrier and Service within the READY TO SHIP page, you can view and edit an order within a batch in just a few clicks. What can you edit on ...

Can I batch orders with varying weights or products?

Yes. Individual orders within a batch can have different weights, as well as different contents. As long as ALL the orders in the batch will be sent via the...

Processing Shipments

Video: Shipping in ShippingEasy

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Skip the video! We'll guid...

Buy Labels and Packing Slips Simultaneously | How to

Now you can buy and print your labels and packing slips together from the ORDERS page using Buy Labels, or from the READY TO SHIP page using Print Now. Over...

Buy Labels from the Orders page | How To

ShippingEasy offers several ways to purchase labels on the ORDERS page. Depending on your settings and workflow preferences, you can buy and print labels in ...

Drop Shipping - Mark as Shipped | FAQs

Can I mark an order as shipped without purchasing a label? Yes! If you have orders that are drop shipped, picked up in store, or processed by a third party...

Edit and Ship Single Orders - Actions Menu - Orders Page | Guide

Sometimes you need to quickly ship an individual order, mark it as shipped, add a note, or edit a weight. We make it easy to edit and ship individual orders ...

Edit shipment weight on the READY TO SHIP page | How To

When selecting a carrier and service within the READY TO SHIP page, the weight of your shipment is automatically assigned. There are a number of ways that a ...

Confirmation Emails

What does the delivery confirmation email look like that gets sent to my customers?

For any USPS shipment that is delivered, ShippingEasy can send a Delivery Confirmation email to you and your customers. The email provides easy access to the...

How to: Change a store name / email on confirmation emails

Whether you are using a customized notification or ShippingEasy's default email template, you can easily update the store named in it's message. Both the sto...

When are my shipment confirmation emails sent?

Shipment confirmation emails provide your customers with easy access to the tracking number and delivery status of their order, vital to reinforcing your sto...

What does the shipment confirmation email look like that gets sent to my customers?

Every shipment you process with ShippingEasy will not only generate a label for use on your end, but it will also generate a confirmation email to your custo...

How to: Resend my customer a Shipment Confirmation Email

If you need to resend a shipment confirmation to yourself or your customer (or both), you have this option available to you from SHIPMENT HISTORY. Just follo...

What does the prepaid return shipment email look like that get sent to my customers?

For any prepaid shipment that requires a return to your customer, ShippingEasy can automatically generate a return shipment notification email that includes ...

Shipped Order Updates

Troubleshoot: Orders not updating to store as shipped

Orders from your integrated store are downloaded into ShippingEasy. Once they have been shipped, ShippingEasy should update your store with this status chang...

What does the flag next to my shipment mean?

If you see a flag/exclamation point symbol that looks like this: This means that ShippingEasy was unable to update your store with a shipped status and/or...

Tracking

Add a Tracking Number to Drop Shipped Orders | How To

Merchants who dropship can track orders even if packing is done elsewhere. It is made possible by adding a tracking number to drop shipped orders. ShippingEa...

Can I follow my UPS Delivery?

Yes. Take a look at UPS's guide. Orders shipped using UPS from ShippingEasy One Balance can be tracked on the SHIPMENT HISTORY page.  

Confirmation Options by Carrier and Service | Overview

ShippingEasy subscribers can access USPS, UPS, and FedEx rates right from their ShippingEasy accounts. Each carrier offers a unique selection of confirmation...

Export my Tracking Numbers to a Report | How To

You can easily export your tracking numbers for past shipments by running a Shipping Report. Navigate to REPORTS page from anywhere in the ShippingEasy app. ...

How can I track my FedEx shipments?

ShippingEasy makes it easy to track your FedEx shipments in app from your SHIPMENT HISTORY page. Please follow this link for more information: Where can I fi...

How do I know if my package has arrived or is late?

Making sure your packages arrive safely and on time is essential to running your business. At ShippingEasy, we make sure you can keep track of the status of ...

Cancel Shipments

Cancel Shipping Label via ShippingEasy | How To

If you need to cancel a shipment - whether it's because your customer changed their mind or you made an error in processing - you can do so right from within...

Cancelling and Refunding USPS Postage | Guide

How and when you will be receiving a refund on label funds is important information. The following articles go over the various ways you can be refunded and ...

Can I cancel a FedEx multibox shipment?

ShippingEasy integrates with FedEx to offer Multi-box shipping. Occasionally a shipment needs to be cancelled due to an order cancellation or other reasons. ...

Cancel USPS Label via Stamps.com | How To

Important Information, if Cancelling a Label on a USPS SCAN Form: If you have created a label that has been included on a USPS SCAN Form, it can be cancell...

When cancelling a label, what is the error "Unable to retrieve record from database"?

When trying to void or cancel a FedEx shipment, if you receive the error message "Unable to retrieve record from database" it means that FedEx is having an i...

Emails - Customizable

Video: Custom E-mail Templates Overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Related articles: How to...

How to: Add a custom image to shipment notification emails

Adding custom images to your emails is easy! Before you get started editing your email template, make sure your custom images are uploaded in your Image Libr...

Specify the size of a logo on shipment notification emails | How To

Specifying the size of your logo for your emails is easy! First, make sure your logo is uploaded for your store. Learn more.  Next: Navigate to SETTINGS ico...

Add Product Images to Emails | How To

Make your shipping confirmation emails more interesting by adding your product images! Before you get started customizing your emails, you will need to confi...

Customize Notification Email Templates with Variables | Guide

ShippingEasy offers nearly limitless options to customize your shipping confirmation emails. If you're just getting started, take a look at how to create an ...

How to: Preview a custom Email Template

ShippingEasy offers nearly limitless options to customize your shipment notification emails. If you're just getting started, take a look at how to create an ...

Packing Slips - Customizable

Add a Barcode to your Packing Slip Template | How To

If your store has an inventory management system that deducts orders once a SKU barcode is scanned, ShippingEasy's inventory management feature also allows f...

Add a custom image to Packing Slips | How To

Adding custom images to your packing slips is easy! Before you get started editing your packing slip template, make sure your custom images are uploaded in y...

Add product images to Packing Slips | How To

Make your packing slips more interesting and useful by adding your product images! Before you get started customizing your packing slips, you will need to co...

Can I change the font size on my packing slips?

Yes. You can fully customize your packing slips, including the font sizes.   For more information about customizing your packing slips, take a look at our se...

Can I print standalone Packing Slips?

Yes! A standalone Packing Slip can be printed for any order, before or after it has been shipped. In fact, ShippingEasy supports a multitude of workflows for...

Can I put a barcode onto my packing slips?

Yes! Learn how to add barcodes to your packing slips in our step by step guide.

Pick Lists - Customizable

Can I print Pick Lists from my Batch History list?

Yes! If you forgot to print your Pick List from the ORDERS page or you prefer to print your Pick List after you've purchased the labels, you can print a bund...

Display Product Images on Pick Lists | How To

Adding product images on your pick lists is a great way to improve quality control. With the product SKU, description and image on hand, you can be confident...

Export a Pick List via CSV File | How To

If you frequently ship a product that has several components, one order from your store may actually contain more than one product. Because ShippingEasy brin...

How to: Add a Barcode to your Pick List

If you frequently use pick lists, adding an order number or item SKU barcode to your pick list can save you time and help make the picking process more effic...

Print Pick Lists | How To

ShippingEasy gives you the opportunity to print your pick lists from various points in the shipping process. You can print your Pick Lists before purchasing ...

Set up your Pick Lists | How To

Just like labels, pick lists are a vital part of the shipping process. They keep you organized and make your process more efficient. Setting up your pick lis...

SCAN Forms

Filter Shipments to USPS SCAN Form | How To

USPS SCAN Forms are a tool to help save you and your mail courier time when scanning your packages. Learn more. Separate USPS SCAN Forms are required for eac...

Print a USPS SCAN form on Stamps.com | How To

On occasion, you may need to print your USPS SCAN form directly from Stamps.com. The following steps will walk you through that process. How to: Print a USPS...

Shipment Missing from USPS SCAN Form | Troubleshoot

USPS SCAN Forms have some very strict rules around what can and cannot be included on them. There could be a few reasons why your completed shipments are not...

USPS SCAN Forms | FAQs

A USPS SCAN form, or Shipment Confirmation Acceptance Notice, is a single form containing a master barcode. The barcode links all the labels you have printed...

USPS SCAN Forms | Overview

What is a USPS SCAN Form, and why is it useful? The short answer: one USPS SCAN Form gets scanned for all shipments! The long answer: Shipment Confirmation A...

What do I do with the SCAN form when the USPS representative picks up my packages?

When a USPS driver picks up your packages or you deliver the packages to your local Post Office, hand them the SCAN form and they will scan the large bar cod...

Ready to Ship Page

Additional Shipment Options | Overview

When selecting a carrier and service within the READY TO SHIP page, the "Additional Shipment Options" will allow you to specify when an order will ship, requ...

Advance the Ship Date of Shipments | How To

When shipping via USPS, FedEx, or DHL Express, you have the option to select an advanced ship date. Each carrier has specific limits for how far in advance y...

How can I see more details about my shipment on the Ready to Ship screen?

On the READY TO SHIP page, if you click on a specific order number, a details box will appear outlining the items within the order, the address for your reci...

How do I view which orders I'm processing on the Ready to Ship page?

If your shipping team uses multiple user logins, orders are assigned to specific users. This provides the option to filter orders to show all orders or only ...

Remove Orders from Ready to Ship | How To

Removing an order from the READY TO SHIP page is easy! You can remove orders one-by-one or all at once. What happens to shipments after they are removed from...

Search Orders on Ready to Ship | How To

If you are preparing to send out a large number of shipments and you need to find that one specific order, you can do so right from the READY TO SHIP page. Q...

Ready for Payment Page

Remove an order from READY FOR PAYMENT | How To

Removing an order from the READY FOR PAYMENT page is easy! Locate the order in the shipment queue. Click the back button to the right of the order, located ...

Shipment History Page

How do I view which orders I processed on the Shipment History page?

If your shipping team uses multiple user logins, orders are assigned to specific users. This provides the option to filter orders to show all orders or only ...

How to: Organize column headers on the SHIPMENT HISTORY page

ShippingEasy offers you the option to customize what columns you see on the SHIPMENT HISTORY page, as well as what order you see them in. Drag & Drop: Just...

How to: Select multiple shipments on the SHIPMENT HISTORY page

There are several different ways to select multiple shipments on the SHIPMENT HISTORY page: Click the checkbox at the top left in the header to select all...

How to: View more of my Shipments on the Shipment History page

In the bottom left hand corner of the Shipment History page, there is an option to view 25, 50, 100 or 200 results per page. Simply select an option from the...

Video: Shipment History and USPS SCAN form overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Manage and review all of y...

What columns can be displayed on the SHIPMENT HISTORY page?

ShippingEasy offers you the option to customize what columns you see on the SHIPMENT HISTORY page. You can also arrange them in any order you wish. Some colu...