Shipments

Custom Packages | Boxes

Video: Setting Up Custom Packaging

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. The Package Setup page allows you to save dimensions and/or weight for specific packages that can be easily accessed...

What if I have my own packaging?

You can add your own packaging under SHIPMENT SETTINGS and selecting PACKAGE SETUP. This feature allows you to set up dimensions and/or weight for specific packages that can be easily accessed while you are selecting shipping preferences on the ...

What is considered to be a Regular Package for each carrier?

Each Carrier has their own rules and regulations regarding package sizes and weights. If a package exceeds the dimensions or weight limits that the Carrier allows for regular shipments, then the package will be considered an oversized package and ...

Batch shipments

Buy Labels | FAQs

Buy Labels enables you to purchase many labels with less than three clicks from the ORDERS page. The ultimate "Quick Ship", orders which qualify for different carrier services may be purchased simultaneously! How does Buy Labels work? Buy Labels...

Batch Orders by Weight | How To

ShippingEasy has quite a few options for batching orders based on a common factor within your shipments. Options to batch according to variables such as destination, quantity or status quickly allows these orders to all be shipped via the same car...

What is a batch shipment?

Batch shipments allows you to apply a set of shipping preferences across multiple orders with a single selection. On the ORDERS page, instead of processing individual shipments and selecting a rate for each one, you can apply your preferred carrie...

How to: Insure a batch of shipments

Easily add affordable package insurance to your packages when shipping in batches! When you are creating a batch of shipment, simply select the option Add insurance for all Shipments. A modal will popup asking you to select your preferred insu...

How to: Edit a shipment within a Batch

When selecting a Carrier and Service within the READY TO SHIP page, you can view and edit an order within a batch in just a few clicks. Locate the batch from the Orders Detail box on the left hand side of the screen and click on the name of the d...

Can I batch orders with varying weights or products?

Yes. Individual orders within a batch can have different weights, as well as different contents. As long as ALL the orders in the batch will be sent via the same service (ex: USPS First Class Mail) and package type, then you can get simultaneous ...

Processing Shipments

Video: Shipping in ShippingEasy

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Skip the video! We'll guide you each step of the way with our self-paced, in-app walkthrough. Create and Print a Shi...

Buy Labels and Packing Slips Simultaneously | How to

Now you can buy and print your labels and packing slips together from the ORDERS page using Buy Labels, or from the READY TO SHIP page using Print Now. Overview of Buy Labels on the ORDERS Page Buy Labels couples oversight with efficiency, using...

Buy Labels from the Orders page | How To

ShippingEasy offers several ways to purchase labels on the ORDERS page. Depending on your settings and workflow preferences, you can buy and print labels in the following ways: Create a shipment and manually assign a carrier Group a batch of labe...

Drop Shipping - Mark as Shipped | FAQs

Can I mark an order as shipped without purchasing a label? Yes! If you have orders that are drop shipped, picked up in store, or processed by a third party, you can opt to select and mark these as Shipped. Learn more. How does drop shipping a...

Edit and Ship Single Orders - Actions Menu - Orders Page | Guide

Sometimes you need to quickly ship an individual order, mark it as shipped, add a note, or edit a weight. We make it easy to edit and ship individual orders right from the ORDERS page! Under the actions V menu, you'll find a number of options: ...

FAQs: Multiple package shipments

Can I add multiple packages to my UPS shipments? Yes! You will see the option to add multiple packages from the READY TO SHIP page when UPS Carrier Services are selected. We have more details on this feature - including how to set this up - in o...

Confirmation Emails

What does the delivery confirmation email look like that gets sent to my customers?

For any USPS shipment that is delivered, ShippingEasy can send a Delivery Confirmation email to you and your customers. The email provides easy access to the shipment details. This gives your customers a heads up to check their mailbox. You also r...

How to: Change a store name / email on confirmation emails

Whether you are using a customized notification or ShippingEasy's default email template, you can easily update the store named in it's message. Both the store.name and store.email fields on the custom and default templates pull the name and email...

When are my shipment confirmation emails sent?

Shipment confirmation emails provide your customers with easy access to the tracking number and delivery status of their order, vital to reinforcing your stores credibility and professionalism.  TIP: Delivery Confirmation emails can be configured ...

What does the shipment confirmation email look like that gets sent to my customers?

Every shipment you process with ShippingEasy will not only generate a label for use on your end, but it will also generate a confirmation email to your customer giving them shipping and order information. Your customers will have easy access to th...

How to: Resend my customer a Shipment Confirmation Email

If you need to resend a shipment confirmation to yourself or your customer (or both), you have this option available to you from SHIPMENT HISTORY. Just follow these simple steps. Navigate to the SHIPMENTS tab from any page on your ShippingEasy ac...

What does the prepaid return shipment email look like that get sent to my customers?

For any prepaid shipment that requires a return to your customer, ShippingEasy can automatically generate a return shipment notification email that includes the shipping label a user can attach to their package and send back to you. The email pro...

Shipped Order Updates

Troubleshoot: Orders not updating to store as shipped

Orders from your integrated store are downloaded into ShippingEasy. Once they have been shipped, ShippingEasy should update your store with this status change. The specific information that's updated will depend on the integration and carrier serv...

What does the flag next to my shipment mean?

If you see a flag/exclamation point symbol that looks like this: This means that ShippingEasy was unable to update your store with a shipped status and/or carrier and tracking information. Sometimes the connection between ShippingEasy and your...

Tracking

Add a tracking number to drop shipped orders | How To

Merchants who drop ship can track orders even if packing is done elsewhere. It's made possible by adding a tracking number to drop shipped orders. ShippingEasy can even send this information back to your integrated store! To add a tracking number ...

Can I follow my UPS Delivery?

Yes. Take a look at UPS's guide.   Related articles: How to: Track my shipmentsWhat will my UPS pick up schedule be? UPS Supplies: Ordering Details (FREE) What is UPS Paperless Invoice and how do I enroll? UPS Holiday Schedule

FAQ: Tracking shipments

Tracking your shipments is an important part of the shipping process. ShippingEasy provides tracking capabilities within the app while each carrier we integrate with offers their own unique methods of tracking a shipment. Find more information abo...

How can I track my FedEx shipments?

ShippingEasy makes it easy to track your FedEx shipments in app from your SHIPMENT HISTORY page. Please follow this link for more information: Where can I find the tracking information for my labels? You can also locate the tracking status for an...

How can I track my UPS shipments?

ShippingEasy makes it easy to track your UPS shipments in app from your SHIPMENT HISTORY page. Please follow this link for more information: Where can I find the tracking information for my labels?  You can also locate the tracking status for any...

How do I know if my package has arrived or is late?

Making sure your packages arrive safely and on time is essential to running your business. At ShippingEasy, we make sure you can keep track of the status of all your shipments. TIP: Delivery Confirmation emails can be configured to automatically n...

Cancel Shipments

Cancel Shipping Label via ShippingEasy | How To

If you need to cancel a shipment - whether it's because your customer changed their mind or you made an error in processing - you can do so right from within your ShippingEasy account. IMPORTANT: information about cancelling labels for USPS, UPS,...

Cancelling and Refunding USPS Postage | Guide

How and when you will be receiving a postage refund is important information. The following articles go over the various ways you can be refunded for postage and the time it will take to process. Postage Refunds: Cancel a label for a refund in Sh...

Can I cancel a FedEx multibox shipment?

ShippingEasy integrates with FedEx to offer Multi-box shipping. Occasionally a shipment needs to be cancelled due to an order cancellation or other reasons. With FedEx Multi-box shipping, however, when one shipment needs to be cancelled within a g...

Cancel USPS Label via Stamps.com | How To

Important Information, if Cancelling a Label on a USPS SCAN Form: If you have created a label that has been included on a USPS SCAN Form, it can be cancelled as long as the form has not been scanned yet. You may not cancel a label after the SCAN...

When cancelling a label, what is the error "Unable to retrieve record from database"?

When trying to void or cancel a FedEx shipment, if you receive the error message "Unable to retrieve record from database" it means that FedEx is having an issue processing the cancellation of the shipment. Typically this is intermittent and you s...

Emails - Customizable

Video: Custom E-mail Templates Overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Related articles: How to: Add a custom image to shipment notification emailsHow to: Specify the size of a logo on ...

How to: Add a custom image to shipment notification emails

Adding custom images to your emails is easy! Before you get started editing your email template, make sure your custom images are uploaded in your Image Library. Learn more.  To add custom images to shipment notification emails: Navigate to SETTI...

How to: Specify the size of a logo on shipment notification emails

Specifying the size of your logo for your emails is easy! First, make sure your logo is uploaded for your store. Learn more.  Next: Navigate to SETTINGS icon and select EMAIL TEMPLATES. On the EMAIL TEMPLATES page, select the pencil icon to edit ...

Add Product Images to Emails | How To

Make your shipping confirmation emails more interesting by adding your product images! Before you get started customizing your emails, you will need to configure your Product Catalog. Learn how to upload your products and add your images to your p...

How can I customize an Email Template using variables?

ShippingEasy offers nearly limitless options to customize your shipping confirmation emails. If you're just getting started, take a look at how to create an email template and save it to your store. If the default template options look good to you...

How to: Preview a custom Email Template

ShippingEasy offers nearly limitless options to customize your shipment notification emails. If you're just getting started, take a look at how to create an email template and save it to your store. Once you've built a template, you may want to pr...

Packing Slips - Customizable

Can I change the font size on my packing slips?

Yes. You can fully customize your packing slips, including the font sizes.   For more information about customizing your packing slips, take a look at our set up guide.   Related articles: FAQs: Packing SlipsHow to: Set up your Packing SlipsHow t...

Can I print standalone Packing Slips?

Yes! A standalone Packing Slip can be printed for any order, before or after it has been shipped. In fact, ShippingEasy supports a multitude of workflows for printing Packing Slips. Learn more about printing Packing Slips.   Related articles: How...

Can I put a barcode onto my packing slips?

Yes! Learn how to add barcodes to your packing slips in our step by step guide.

Customize Packing Slip Templates with Variables | Guide

ShippingEasy offers nearly limitless options to customize your Packing Slips. If you're just getting started, find out how to create a Packing Slip Template. If the prebuilt Template options look good to you, there is nothing more to do. But if yo...

FAQs: Packing Slips

Highly versatile, packing slips enhance your customer's experience and help your shipping team prepare orders. ShippingEasy makes it simple to customize and generate packing slips. How do I create a packing slip? ShippingEasy offers prebuilt pac...

How do I print 2 - 4x6 packing slips per page?

To print your 4x6 packing slips in a 2-per-page format, you'll need to save the PDF of your packing slips and open it in Adobe Reader. If you do not have Adobe Reader, please complete the free download here: http://get.adobe.com/reader/ Next, m...

Pick Lists - Customizable

Can I print Pick Lists from my Batch History list?

Yes! If you forgot to print your Pick List from the ORDERS page or you prefer to print your Pick List after you've purchased the labels, you can print a bundle of Pick Lists quickly from the READY TO PRINT page. Learn how to print Pick Lists from ...

Export a Pick List via CSV File | How To

If you frequently ship a product that has several components, one order from your store may actually contain more than one product. Because ShippingEasy brings in each order as a quantity of one from your store, you need to add additional quantity...

How to: Add a Barcode to your Pick List

If you frequently use pick lists, adding an order number or item sku barcode to your pick list can save you time and help make the picking process more efficient. This can be very helpful if your store uses an external inventory management system ...

How to: Add Product Images to Pick Lists

Adding product images on your pick lists is a great way to improve quality control. With the product SKU, description and image on hand, you can be confident that your packing shipments correctly.  With options to customize, a pick list with produ...

How to: Print Pick Lists

ShippingEasy gives you the opportunity to print your pick lists from various points in the shipping process. You can print your Pick Lists before purchasing labels or afterwards, with the flexibility to create a Pick List whether or not you've pri...

How to: Set up your Pick Lists

Just like labels, pick lists are a vital part of the shipping process. They keep you organized and make your process more efficient. Setting up your pick lists takes as little as a minute. Once you've made your selections, they'll remain your defa...

SCAN Forms

How to: Filter shipments when generating a USPS SCAN Form

USPS SCAN Forms are a tool to help save you and your mail courier time when scanning your packages. Learn more. Separate USPS SCAN Forms are required for each combination of "Ship Date" and "Origin Zip Code". The "Ship Date" corresponds with the d...

Print a USPS SCAN form on Stamps.com | How To

On occasion, you may need to print your USPS SCAN form directly from Stamps.com. The following steps will walk you through that process. How to: Print a USPS SCAN form on Stamps.com Log into Stamps.com’s website with your Username and Password. ...

Troubleshoot: Shipment missing on USPS SCAN Form page

USPS SCAN Forms have some very strict rules around what can and cannot be included on them. There could be a few reasons why your completed shipments are not appearing on the USPS SCAN Form page: What is the shipment's Ship Date? A shipment must...

USPS SCAN Forms | FAQs

A USPS SCAN form, or Shipment Confirmation Acceptance Notice, is a single form containing a master barcode. The barcode links all the labels you have printed for packages that are ready for drop off or pick up service. Why should I use a USPS SCA...

What do I do with the SCAN form when the USPS representative picks up my packages?

When a USPS driver picks up your packages or you deliver the packages to your local Post Office, hand them the SCAN form and they will scan the large bar code at the bottom of the form. The representative will then take a count of your packages t...

What is a USPS SCAN form and why is it useful?

The short answer: one USPS SCAN Form gets scanned for all shipments! The long answer: Shipment Confirmation Acceptance Notice is a single form containing a master barcode. The barcode links all the labels you have printed for packages that are re...

Ready to Ship Page

Additional Shipment Options | Overview

When selecting a carrier and service within the READY TO SHIP page, the "Additional Shipment Options" will allow you to specify when an order will ship, request pick or confirmation services and include insurance. These options are available for U...

Can I request a USPS package pickup?

Yes. When selecting a USPS service on the READY TO SHIP page, you are able to add a USPS pickup request by simply selecting the Request a Pick Up checkbox. For more information, take a look at our step-by-step guide.   Related articles: How ...

How can I see more details about my shipment on the Ready to Ship screen?

On the READY TO SHIP page, if you click on a specific order number, a details box will appear outlining the items within the order, the address for your recipient and the total amount of the order. When you're done reviewing the order, just cli...

How do I view which orders I'm processing on the Ready to Ship page?

If your shipping team uses multiple user logins, orders are assigned to specific users. This provides the option to filter orders to show all orders or only the orders you're processing. On the READY TO SHIP page, toggle the My Shipments | All Sh...

How to: Advance the ship date of shipments

When shipping via USPS, FedEx, or DHL Express, you have the option to select an advanced ship date. Each carrier has specific limits for how far in advance you can post date a label: USPS: up to six days FedEx: up to 10 days DHL Express: up to 10...

How to: Remove an order from the READY TO SHIP page

Removing an order from the READY TO SHIP page is easy! You can remove orders one-by-one or all at once. Remove a single order: Under the SHIPMENTS tab, navigate to the READY TO SHIP page. Locate the order in the "Pending Queue". Click the x to th...

Ready for Payment Page

How to: Remove an order from READY FOR PAYMENT

Removing an order from the READY FOR PAYMENT page is easy! Locate the order in the shipment queue. Click the x to the right of the order, located in the "Options" column. Confirm that you would like to remove the order and your order will be retu...

Shipment History Page

How do I view which orders I processed on the Shipment History page?

If your shipping team uses multiple user logins, orders are assigned to specific users. This provides the option to filter orders to show all orders or only the orders you're processing. On the SHIPMENT HISTORY page, toggle the All Shipments | My ...

How to: Organize column headers on the SHIPMENT HISTORY page

ShippingEasy offers you the option to customize what columns you see on the SHIPMENT HISTORY page, as well as what order you see them in. Drag & Drop: Just grab the heading of a column with your mouse, drag it to its desired position on the head...

How to: Select multiple shipments on the SHIPMENT HISTORY page

There are several different ways to select multiple shipments on the SHIPMENT HISTORY page: Click the checkbox at the top left in the header to select all shipments shown on the screen. Note: If you need more shipments to show per page, click ...

How to: View more of my Shipments on the Shipment History page

In the bottom left hand corner of the Shipment History page, there is an option to view 25, 50, 100 or 200 results per page. Simply select an option from the drop down you’d like to display. By default, 50 shipments are displayed at a time. Rela...

Video: Shipment History and USPS SCAN form overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Manage and review all of your processed shipments on the SHIPMENT HISTORY page. This screen allows you to track the ...

What columns can be displayed on the SHIPMENT HISTORY page?

ShippingEasy offers you the option to customize what columns you see on the SHIPMENT HISTORY page. You can also arrange them into any order you wish. Some columns are shown by default: Store Created Shipped Order Number Batch ID Items $Shipping (...