Printers & Scales

Browser troubleshooting

Change mailto default email settings to a preferred email client | How To

If you are trying to open an email from a form link and it is not opening, there's a good chance that you haven't configured your browser to use your preferr...

How can I improve the print quality of my labels in Chrome?

Although ShippingEasy recommends that our customers use Google Chrome when printing labels through the app, some may notice that the labels don't print quite...

How can I improve the print quality of my labels in Firefox?

At the ShippingEasy offices, we run the ShippingEasy application on Google Chrome because we’ve noticed the best performance with this browser. However, we k...

How can I make sure that PDFs open properly in Firefox? (Windows users)

If you've updated or repaired Adobe, it may no longer be the default application for opening PDF files in Firefox. To ensure that Adobe is being used with Fi...

Page Not Displaying Correctly | Troubleshoot

If you find that a page within ShippingEasy is not displaying correctly or missing information, you may need to try one of these steps: Check the browser S...

Why can't I view PDFs on my Safari browser?

Safari forces you to manually "trust" new websites. This means that when you first attempt to view PDFs from a website or domain you've never visited before,...

ConnectEasy (fast browser-based printing | scales)

Are scales with USB converters supported by ConnectEasy?

ConnectEasy can only support scales with a native USB interface. Some scales, such as the Metler Toledo PS60, can use a 9-pin connector or something similar...

Can I use ConnectEasy to integrate a printer on a Mac with ShippingEasy?

Yes! For step-by-step instructions, take a look at our Mac setup guide.  

Add ConnectEasy to Starter Plan - ShippingEasy Subscription | How To

ConnectEasy is a unique and highly versatile tool for printing labels and weighing packages. It enables ShippingEasy to integrate with your hardware in a wid...

Can I use ConnectEasy to integrate a printer on a PC with ShippingEasy?

Yes! For step-by-step instructions, take a look at our Windows setup guide.  

Can I use ConnectEasy to integrate my USB scale with ShippingEasy?

Yes!  There are a lot of advantages to integrating your USB scale with ShippingEasy, from reductions in human error to time saved entering data or calculatin...

Configure ConnectEasy for printing | How To

ConnectEasy provides a direct connection to your computer's printers. Before configuring ConnectEasy, make sure that you have installed the application on yo...

Integrating Printer/Scale on ShippingEasy

Quick Start: Using ConnectEasy to print from your PC

ConnectEasy is an application you run on your computer that enables you to easily print labels directly to your printer from the ShippingEasy application - s...

How to: Uninstall ConnectEasy (Windows)

This guide details uninstalling ConnectEasy on a Windows PC. If you are interested in uninstalling ConnectEasy on a Mac, please reference our Mac uninstallat...

Google Cloud Printing for Mac

Google has announced that Cloud Print is being retired in December 2020. With Google Cloud Printing, you can take any Google Cloud enabled printer (also avai...

Quick Start: Using ConnectEasy to print from your Mac

ConnectEasy is an application you run on your computer that enables you to easily print labels directly to your printer from the ShippingEasy application - s...

Configure USB Scale for ConnectEasy | How To

Scale integration reduces human error, time required for data entry and assists in calculating the exact postage you need in order to save you money. Connect...

Printing troubleshooting

ConnectEasy Prints Multiple Labels (MAC) | Troubleshoot

ConnectEasy can be a great way to simplify your printing. However, it also relies on the correct configuration of your computer settings to function at its b...

CUPS Driver for Zebra Printers on Mac - ConnectEasy | Troubleshoot

Mac uses two printing systems: CUPS and Carbon. Shippingeasy's printing software ConnectEasy uses CUPS to complete postage printing jobs. What is CUPS? CUPS...

DYMO Labelwriter Printing Problems | Troubleshoot

If you are having trouble printing with your DYMO Label writer, use this guide to troubleshoot common DYMO printer issues. Do not forget to keep in mind that...

Fix Print Error "Unable to Convert to Postscript File" | How To

There are occasions in which printers that are connected to Mac computers do not have the ability to convert to postscript files in a way that can be "read" ...

How to: Calibrate a Zebra printer

There may be times when it's necessary to recalibrate your Zebra printer in order to solve issues such as margin setting and offset not working, as well as i...

How to: Set default printer paper size on a Mac (Chrome)

Chrome and Mac OS X print paper sizes are set to US Letter format by default. If your labels are not printing the correct size, it may be necessary to adjust...

Scale Troubleshooting

Troubleshoot: Scale missing from "Selected Scale" list (ConnectEasy on Windows)

ConnectEasy is the easiest way to integrate your scale with ShippingEasy on a Windows operating system. However, if after installing ConnectEasy, you find th...

Troubleshoot: USB scale is not reading weight

If you are having trouble with the connectivity of your USB scale with ShippingEasy, follows these steps to verify your scale is working: Navigate to Setting...

Troubleshoot: Dymo M25 USB digital postage scale

Dymo scales are popular models to integrate with ShippingEasy via our ConnectEasy app.  Learn more about ConnectEasy here.   If you have not already integra...

Find the Vendor ID (VID) and Product ID (PID) for my USB scale (Applet Integration) | How To

This document troubleshoots a feature that is no longer available in ShippingEasy. The Java Applet integration method for printers and scales has been replac...

Stamps.com Digital Postage Scale | Troubleshoot

If you have not already integrated your scale with ShippingEasy, refer to our set up guide If your Stamps.com scale will not turn on: This scale is powered ...

Supported Printers & Scales

What printers are compatible with ShippingEasy?

ShippingEasy is compatible with most thermal and laser printers that support printing in specific formats. As long as the printer supports 4x5, 4x6, or 4x8 l...

What USB scales do you support?

ShippingEasy integrates with specific lines of scales once you've set up ConnectEasy, our custom weighing and printing solution: ConnectEasy: ConnectEasy is...