Printers & Scales

Browser troubleshooting

How can I improve the print quality of my labels in Chrome?

Although ShippingEasy recommends that our customers use Google Chrome when printing labels through the app, some may notice that the labels don't print quite as clearly as they'd like. This is most often due to the PDF viewer that is being used to...

How can I improve the print quality of my labels in Firefox?

At the ShippingEasy offices, we run the ShippingEasy application on Google Chrome because we’ve noticed the best performance with this browser. However, we know that many of our customers are used to using Mozilla Firefox and want to use ShippingE...

How can I make sure that PDFs open properly in Firefox? (Windows users)

If you've updated or repaired Adobe, it may no longer be the default application for opening PDF files in Firefox. To ensure that Adobe is being used with Firefox, simply follow these steps: Click TOOLS and then OPTIONS. Click APPLICATIONS and...

Page Not Displaying Correctly | Troubleshoot

If you find that a page within ShippingEasy is not displaying correctly or missing information, you may need to try one of these three steps: Check if your browser is blocking third party cookies If you are using Chrome: Go to Settings. Expand ...

Why can't I view PDFs on my Safari browser?

Safari forces you to manually "trust" new websites. This means that when you first attempt to view PDFs from a website or domain you've never visited before, Safari versions 6.1 and 7 will not automatically allow the PDF plugin to load. When this ...

Why does my PDF label not open directly in my browser?

By default, the ShippingEasy labels will load as a PDF in the browser window. However, in some cases depending on which programs you have installed on your computer, they may open directly into another application such as Adobe reader or Quick tim...

ConnectEasy (fast browser-based printing | scales)

Are scales with USB converters supported by ConnectEasy?

ConnectEasy can only support scales with a native USB interface. Some scales, such as the Metler Toledo PS60, can use a 9-pin connector or something similar. Converters such as these are useful for emulating a serial port on computers which don't...

Can I use ConnectEasy to integrate a printer on a Mac with ShippingEasy?

Yes! For step-by-step instructions, take a look at our Mac setup guide.   Related articles: Which computers need to have ConnectEasy installed?FAQs: ConnectEasyFAQs: Printing with ConnectEasyHow do I know if I have the latest version of Conne...

Add ConnectEasy to Starter Plan - ShippingEasy Subscription | How To

ConnectEasy is a unique and highly versatile tool for printing labels and weighing packages. It enables ShippingEasy to integrate with your hardware in a wide range of configurations, including printing to multiple printers, reading weights direct...

Can I use ConnectEasy to integrate a printer on a PC with ShippingEasy?

Yes! For step-by-step instructions, take a look at our Windows setup guide.   Related articles: Which computers need to have ConnectEasy installed?FAQs: ConnectEasyFAQs: Printing with ConnectEasyHow do I know if I have the latest version of C...

Can I use ConnectEasy to integrate my USB scale with ShippingEasy?

Yes!  There are a lot of advantages to integrating your USB scale with ShippingEasy, from reductions in human error to time saved entering data or calculating postage. Find a list of supported scales: What USB scales do you recommend and integ...

ConnectEasy - Hardware Integration | FAQs

Developed with our strategic partner, PrintNode, ShippingEasy offers ConnectEasy - a unique and highly versatile tool for weighing packages and printing shipping labels. Consider it an all-in-one tool that enables ShippingEasy to integrate with yo...

Integrating Printer/Scale on ShippingEasy

Quick Start: Using ConnectEasy to print from your PC

ConnectEasy is an application you run on your computer that enables you to easily print labels directly to your printer from the ShippingEasy application - saving time for individual label printing to either a thermal or laser printer. Before you ...

How to: Uninstall ConnectEasy (Windows)

This guide details uninstalling ConnectEasy on a Windows PC. If you are interested in uninstalling ConnectEasy on a Mac, please reference our Mac uninstallation guide. If you've decided to upgrade to a newer version of ConnectEasy or stop using C...

Google Cloud Printing for Mac

With Google Cloud Printing, you can take any Google Cloud enabled printer (also available for non-Google Cloud ready printers) and send documents, pictures, or even labels to the printer remotely from your phone, tablet, or computer. You can also ...

Quick Start: Using ConnectEasy to print from your Mac

ConnectEasy is an application you run on your computer that enables you to easily print labels directly to your printer from the ShippingEasy application - saving time for individual label printing to either a thermal or laser printer. Before you ...

How to: Integrate your USB scale with ShippingEasy (ConnectEasy Method)

Scale integration reduces human error, time required for data entry and assists in calculating the exact postage you need in order to save you money. ConnectEasy is a versatile app that interfaces with ShippingEasy to integrate your hardware, such...

Printing troubleshooting

CUPS Driver for Zebra Printers on Mac - ConnectEasy | Troubleshoot

Mac uses two printing systems: CUPS and Carbon. Shippingeasy's printing software ConnectEasy uses CUPS to complete postage printing jobs. What is CUPS? CUPS is owned by Apple for Mac and Unix-like systems. It uses an IPP protocol (Internet Protoc...

DYMO Labelwriter Printing Problems | Troubleshoot

If you are having trouble printing with your DYMO Labelwriter, use this guide to troubleshoot common DYMO printer issues. Don't forget to keep in mind that DYMO support will have the best advise for handling questions about their product. Click th...

How to: Calibrate a Zebra printer

There may be times when it's necessary to recalibrate your Zebra printer in order to solve issues such as margin setting and offset not working, as well as improper label or image alignment. The printer needs to be calibrated for the label stock c...

How to: Fix print error "unable to convert to postscript file"

There are occasions in which printers that are connected to Mac computers do not have the ability to convert to postscript files in a way that can be "read" to print by the printer. Some drivers do not have the ability to rasterize the PDF file. L...

How to: Print my documents from a PDF

ShippingEasy provides several options for printing labels, packing slips and pick lists. You can integrate your printer and send print jobs directly to your printer via ConnectEasy or open your documents in a browser as PDFs and manually create ea...

How to: Set default printer paper size on a Mac (Chrome)

Chrome and Mac OS X print paper sizes are set to US Letter format by default. If your labels are not printing the correct size, it may be necessary to adjust the print settings for Chrome and/or Mac OS X. It is important to note, that while Chrome...

Scale Troubleshooting

Troubleshoot: Scale missing from "Selected Scale" list (ConnectEasy on Windows)

ConnectEasy is the easiest way to integrate your scale with ShippingEasy on a Windows operating system. However, if after installing ConnectEasy, you find that your scale is not showing up in the Selected Scale list on the SETTINGS > SCALES page i...

Troubleshoot: USB scale is not reading weight

If you are having trouble with the connectivity of your USB scale with ShippingEasy, follows these steps to verify your scale is working: Navigate to Settings >> Hardware & Devices >> SCALE CONFIGURATION. Place an item on your scale and click the...

Troubleshoot: Dymo M25 USB digital postage scale

Dymo scales are popular models to integrate with ShippingEasy via our ConnectEasy app.  Learn more about ConnectEasy here.   If you have not already integrated your scale with ShippingEasy, please refer to our set up guide here.   Once you've con...

How to: Find the Vendor ID (VID) and Product ID (PID) for my USB scale (Applet Integration)

IMPORTANT: this document troubleshoots a feature that is no longer available in ShippingEasy. The Java Applet integration method for printers and scales has been replaced with ConnectEasy. Learn more about ConnectEasy.   In order for ShippingEasy...

Troubleshoot: Stamps.com digital postage scale

If you have not already integrated your scale with ShippingEasy, refer to our set up guide If your Stamps.com scale won't turn on: This scale is powered by the USB cable. Unplug the USB cable at both ends and plug them back in, making sure that t...

Supported Printers & Scales

What printers are compatible with ShippingEasy?

ShippingEasy is compatible with most thermal and laser printers that support printing in specific formats. As long as the printer supports 4x5, 4x6, or 4x8 labels, it should work with our system Many of our customers use the following thermal prin...

What USB scales do you support?

ShippingEasy integrates with specific lines of scales once you've set up ConnectEasy, our custom weighing and printing solution: ConnectEasy: ConnectEasy is available for both Windows and Mac users. It is compatible with the following scales: DY...