Printers & Scales

Browser troubleshooting

How can I improve the print quality of my labels in Chrome?

Although ShippingEasy recommends that our customers use Google Chrome when printing labels through the app, some may notice that the labels don't print quite...

How can I improve the print quality of my labels in Firefox?

At the ShippingEasy offices, we run the ShippingEasy application on Google Chrome because we’ve noticed the best performance with this browser. However, we k...

How can I make sure that PDFs open properly in Firefox? (Windows users)

If you've updated or repaired Adobe, it may no longer be the default application for opening PDF files in Firefox. To ensure that Adobe is being used with Fi...

Page Not Displaying Correctly | Troubleshoot

If you find that a page within ShippingEasy is not displaying correctly or missing information, you may need to try one of these steps: Check the browser S...

Why can't I view PDFs on my Safari browser?

Safari forces you to manually "trust" new websites. This means that when you first attempt to view PDFs from a website or domain you've never visited before,...

Why does my PDF label not open directly in my browser?

By default, the ShippingEasy labels will load as a PDF in the browser window. However, in some cases depending on which programs you have installed on your c...

ConnectEasy (fast browser-based printing | scales)

Configure ConnectEasy for printing | How To

ConnectEasy provides a direct connection to your computer's printers. Before configuring ConnectEasy, make sure that you have installed the application on yo...

ConnectEasy - Hardware Integration | FAQs

Developed with our strategic partner, PrintNode, ShippingEasy offers ConnectEasy - a unique and highly versatile tool for weighing packages and printing ship...

ConnectEasy for Mac - Application | Guide

ConnectEasy is all-in-one tool for printing shipping labels and weighing packages that enables ShippingEasy to integrate with your hardware in a wide range o...

ConnectEasy for Windows - Application | Guide

ConnectEasy is all-in-one tool for printing shipping labels and weighing packages that enables ShippingEasy to integrate with your hardware in a wide range o...

ConnectEasy Setup for Multiple Users | How To

If you have added multiple users to your ShippingEasy account, ConnectEasy provides the option to assign specific printers and scales for each user. This all...

Do I have the latest version of ConnectEasy?

We're always looking for ways to improve the ShippingEasy app - and ConnectEasy is no exception! With each update we make, a new version of ConnectEasy is bo...

Integrating Printer/Scale on ShippingEasy

How to: Uninstall ConnectEasy (Windows)

This guide details uninstalling ConnectEasy on a Windows PC. If you are interested in uninstalling ConnectEasy on a Mac, please reference our Mac uninstallat...

Google Cloud Printing for Mac

Google has announced that Cloud Print is being retired in December 2020. With Google Cloud Printing, you can take any Google Cloud enabled printer (also avai...

Configure USB Scale for ConnectEasy | How To

Scale integration reduces human error, time required for data entry and assists in calculating the exact postage you need in order to save you money. Connect...

Printing troubleshooting

Calibrate a Zebra Printer | How To

There may be times when it is necessary to recalibrate your Zebra printer in order to solve issues such as margin setting and offset not working, as well as ...

ConnectEasy Prints Multiple Labels (MAC) | Troubleshoot

ConnectEasy can be a great way to simplify your printing. However, it also relies on the correct configuration of your computer settings to function at its b...

CUPS Driver for Zebra Printers on Mac - ConnectEasy | Troubleshoot

Mac uses two printing systems: CUPS and Carbon. Shippingeasy's printing software ConnectEasy uses CUPS to complete postage printing jobs. What is CUPS? CUPS...

DYMO Labelwriter Printing Problems | Troubleshoot

ShippingEasy retrieves label and document images via PDF format. The quality of the label that prints out is determined by your printer configurations and op...

Fix Print Error "Unable to Convert to Postscript File" | How To

There are occasions in which printers that are connected to Mac computers do not have the ability to convert to postscript files in a way that can be "read" ...

How to: Set default printer paper size on a Mac (Chrome)

Chrome and Mac OS X print paper sizes are set to US Letter format by default. If your labels are not printing the correct size, it may be necessary to adjust...

Scale Troubleshooting

Troubleshoot: Scale missing from "Selected Scale" list (ConnectEasy on Windows)

ConnectEasy is the easiest way to integrate your scale with ShippingEasy on a Windows operating system. However, if after installing ConnectEasy, you find th...

Troubleshoot: Dymo M25 USB digital postage scale

Dymo scales are popular models to integrate with ShippingEasy via our ConnectEasy app.  Learn more about ConnectEasy here.   If you have not already integra...

Find the Vendor ID (VID) and Product ID (PID) for my USB scale (Applet Integration) | How To

This document troubleshoots a feature that is no longer available in ShippingEasy. The Java Applet integration method for printers and scales has been replac...

Stamps.com Digital Postage Scale | Troubleshoot

If you have not already integrated your scale with ShippingEasy, refer to our set up guide. If your Stamps.com scale will not turn on This scale is powered ...

Supported Printers & Scales

What printers are compatible with ShippingEasy?

ShippingEasy is compatible with most thermal and laser printers that support printing in specific formats. As long as the printer supports 4x5, 4x6, or 4x8 l...

What USB scales do you support?

ShippingEasy integrates with specific lines of scales once you've set up ConnectEasy, our custom weighing and printing solution: ConnectEasy: ConnectEasy is...