Labels
Batch Labels
How to: Override weights for all shipments in a batch
Once you have sent a batch of orders to the READY TO SHIP page, you will have the option to edit the batch as a whole or individual orders within the batch. ...
Batching Labels and Shipments | FAQs
Batching is the process of selecting two or more orders from the ORDERS page that share the same shipping selections and printing labels for them all at one ...
What if one label in a batch fails?
There are circumstances where one or more labels in a batch will fail. You will be provided with a button to retry the failed labels from the READY TO PRINT ...
Cancelled Labels
Cancelling USPS Label After Mailing Package | Overview
Did you accidentally cancel a USPS label in ShippingEasy after mailing out the shipment? Not to worry!
Canceling a label does not make it ineligible to enter...
What happens if I cancel a label after it was scanned and "Accepted at a USPS sorting facility"
If you cancel a label after the shipment has entered the mail stream, it will have no affect on the delivery of your shipment. The act of cancelling a label ...
Failed Labels
What does the UPS error "missing or invalid ship from company name" mean
UPS error "missing or invalid ship from company name" typically means the company name on your Ship From address exceeds the UPS character limits.
UPS Ship...
What does the UPS error message “the shippers shipper number cannot be used for this shipment” mean?
The error “the shippers shipper number cannot be used for this shipment” typically means the UPS account has been suspended - usually due to billing details ...
How do I know if I was charged for a failed label?
If you've been shipping for awhile, you know there are occasions when the shipping labels you print are never used. You may have an order cancelled after pri...
Why did my UPS label fail even though my UPS account is connected?
If you don’t use your UPS account for 90 days, UPS may cancel the account. Call UPS to re-activate your account.
Label Printing
Can I purchase and print Labels in batches?
Yes! Batch shipping is an efficient way to purchase multiple labels at once. So long as all of the orders are being shipped via the same Carrier and Service....
Cannot Buy or Print Postage Label - READY TO SHIP | Troubleshoot
The READY TO SHIP page provides you with the fastest place to purchase & print labels once you are set up with ConnectEasy. If you are experiencing issues co...
How do I print labels onto 8.5" x 11" paper/label stock?
Option 1
If you use OL145 8"x5" label stock, or an 8.5" x 11" label stock which matches the same specifications as OL145 (you can find the specification her...
How to: Choose the order sequence that labels and packing slips print
A key part of any shipping operation is document printing. Between labels, packing slips, and pick lists - each document plays a key role in ensuring that or...
How to: Download a PDF label or document to my computer
Downloading PDF labels or documents to your computer can be helpful. Especially if you need to retain them for your records, share them, or confirm your prin...
How to: Print multiple labels per page
Whether it's one, two, or four, you can easily print multiple labels to a page. If you always want to print a set number of labels to a page, it's best to ad...
Questions about Labels
Can I add "Return Service Requested" to a USPS label in ShippingEasy?
Ancillary services endorsements, such as "Return Service Requested", are not able to be added to USPS labels in ShippingEasy at this time.
If you are shippin...
Why didn't my logo print on my shipping label?
NOTE: branded logos on labels are included with all paid subscriptions (Basic and above plans). Starter subscribers will see the ShippingEasy logo featured o...
Edit a Label | How To
We get it - mistakes happen! Perhaps your customer requested an address update after you already purchased their label or you accidentally selected the wrong...
Why is the postage cost showing on my label?
ShippingEasy offers what is called "Stealth Postage" (hidden postage) on most USPS services. However, there are a few exceptions that prohibit this feature:
...
What are the character limits for FedEx labels?
To ensure all of the information you need gets printed on your label, make sure you understand the character limits for FedEx labels.
Ship From:
Field
M...
Return Labels
Return Postage Options | Guide
While you can always require that customers handle all of the shipping logistics of their returns, shoppers prefer buying from companies that provide prepaid...
Scan-Based Return Shipments | FAQs
Unlike prepaid returns, scan-based returns are not paid for when the label is created. Instead, postage is deducted from your postage account when the return...
Services Prohibited for Return Shipments | Overview
Some express shipping services do allow for return labels to be generated, however a few do not. Below are the shipping services that do not allow for return...
UPS Return Label Settings | Overview
When you connect your UPS account to ShippingEasy, you have the option to create return labels using UPS services.
Return labels are not available for UPS Su...
How to: Return an order that is not in my Shipment History
We know - no one likes returns. But since they're a reality of eCommerce, we've made it easy to generate a return label - whether or not you processed the or...
Can I create a return label?
When you can create a return label:
ShippingEasy offers easy prepaid returns for domestic shipments.
For more information, take a look at our step by step g...
Label Features
InstantLabel: Automatically print labels as orders sync
ShippingEasy is proud to offer complete automation with InstantLabel. Once configured, InstantLabel enables you to buy and print labels automatically - witho...
USPS Delivery Date and Service Commitment | Overview
The date listed on your label such as 2-Day, 3-Day, is the average delivery standard for the chosen USPS service.
The Service Commitments, as the USPS calls ...
Can I create a new label from a previous shipment?
Yes! In ShippingEasy, this is called "duplicating" a label. You might use this option if you need to resend a shipment. Or if you cancel a label, you can dup...