Labels

Batch Labels

How to: Override weights for all shipments in a batch

Once you have sent a batch of orders to the READY TO SHIP page, you will have the option to edit the batch as a whole or individual orders within the batch. Learn more about editing individual orders in a batch. To override the weights for all shi...

Batching Labels and Shipments | FAQs

Batching is the process of selecting two or more orders from the ORDERS page that share the same shipping selections and printing labels for them all at one time. For a more detailed look at batch shipping, view our step by step guide on creating ...

What if one label in a batch fails?

There are circumstances where one or more labels in a batch will fail. You will be provided with a button to retry the failed labels from the READY TO PRINT Page. You will also see a green print button that will allow you to immediately print the ...

Cancelled Labels

Cancelling USPS Label After Mailing Package | Overview

Did you accidentally cancel a USPS label in ShippingEasy after mailing out the shipment? Not to worry! Canceling a label does not make it ineligible to enter the mail stream.  Rather, canceling a label submits a request to Stamps.com for a refund ...

What happens if I cancel a label after it was scanned and "Accepted at a USPS sorting facility"

If you cancel a label after the shipment has entered the mail stream, it will have no affect on the delivery of your shipment. The act of cancelling a label with ShippingEasy prompts Stamps to process a refund. However, after a label has been scan...

Failed Labels

What does the UPS error "missing or invalid ship from company name" mean

UPS error  "missing or invalid ship from company name" typically means the company name on your Ship From address exceeds the UPS character limits. UPS Ship From company names can be a maximum of 35 chars (including spaces).

What does the UPS error message “the shippers shipper number cannot be used for this shipment” mean?

The error “the shippers shipper number cannot be used for this shipment” typically means the UPS account has been suspended - usually due to billing details expiring.   Please contact UPS at 1-800-742-5877 and work with them to reactivate the shi...

How do I know if I was charged for a failed label?

If you've been shipping for awhile, you know there are occasions when the shipping labels you print are never used. You may have an order cancelled after printing the label or customers that fail to use prepaid return labels. Whatever the case, St...

Why did my UPS label fail even though my UPS account is connected?

If you don’t use your UPS account for 90 days, UPS may cancel the account. Call UPS to re-activate your account.

Label Printing

Can I purchase and print Labels in batches?

Yes! Batch shipping is an efficient way to purchase multiple labels at once. So long as all of the orders are being shipped via the same Carrier and Service. Get started batch shipping with these guides: How to: Create a batch shipment How to: Pr...

Cannot Buy or Print Postage Label - READY TO SHIP | Troubleshoot

The READY TO SHIP page provides you with the fastest place to purchase & print labels once you are set up with ConnectEasy. If you are experiencing issues completing this process, check the issues outlined below for solutions to solve your problem...

How do I print labels onto 8.5" x 11" paper/label stock?

Option 1 If you use OL145 8"x5" label stock, or an 8.5" x 11" label stock which matches the same specifications as OL145 (you can find the specification here http://www.onlinelabels.com/OL145.htm) then we automatically generate 2 4"x6" labels ont...

How to: Choose the order sequence that labels and packing slips print

A key part of any shipping operation is document printing. Between labels, packing slips, and pick lists - each document plays a key role in ensuring that orders are packed correctly and delivered on-time. When printing in ShippingEasy, documents ...

How to: Download a PDF label or document to my computer

Downloading PDF labels or documents to your computer can be helpful. Especially if you need to retain them for your records, share them, or confirm your printer is working independently of ShippingEasy. For help downloading your PDF documents to y...

How to: Print multiple labels per page

Whether it's one, two, or four, you can easily print multiple labels to a page. If you always want to print a set number of labels to a page, it's best to adjust your ShippingEasy label settings. However, if you'd like to generate your labels as i...

Questions about Labels

Can I add "Return Service Requested" to a USPS label in ShippingEasy?

Ancillary services endorsements, such as "Return Service Requested", are not able to be added to USPS labels in ShippingEasy at this time. If you are shipping an package that requires this service endorsement, you may be able to hand-write the end...

Why didn't my logo print on my shipping label?

NOTE: branded logos on labels are included with all paid subscriptions (Basic and above plans). Starter subscribers will see the ShippingEasy logo featured on eligible labels. If you have configured your store to display a logo on your shipping la...

Edit a Label | How To

We get it - mistakes happen! Perhaps your customer requested an address update after you already purchased their label or you accidentally selected the wrong carrier service. Regardless of the reason, if you make an error on a label you will need ...

Why is the postage cost showing on my label?

ShippingEasy offers what is called "Stealth Postage" (hidden postage) on most USPS services. However, there are a few exceptions that prohibit this feature: Large Envelope/Flat package: the charm of this package type is its discounted pricing. ...

What are the character limits for FedEx labels?

To ensure all of the information you need gets printed on your label, make sure you understand the character limits for FedEx labels.  Ship From: Field Maximum character count Name (First and Last combined) 35 Company name 30 Address lin...

Return Labels

Return postage options | Guide

While you can always require that your customers handle all of the shipping logistics of their returns, consumers prefer buying from companies that provide prepaid shipping labels. ShippingEasy provides two versatile options to accommodate any ret...

FAQs: Scan-based return shipments

Unlike prepaid returns, scan-based returns are not paid for when the label is created. Instead, postage is deducted from your postage account when the return label is scanned into the mail stream. If the label isn't scanned, you're never charged f...

Can I use an express service when sending a return shipment?

Some express shipping services do allow for return labels to be generated, however a few do not. Below are the shipping services that do not allow for return shipments. USPS Priority Mail Express: Return shipments generated in ShippingEasy cannot...

UPS Return Label Settings | Overview

When you connect your UPS account to ShippingEasy, you have the option to create return labels using UPS services. Return labels are not available for UPS Surepost and Mail Innovation services. UPS Return Label Options UPS Return options include: ...

How to: Return an order that is not in my Shipment History

We know - no one likes returns. But since they're a reality of eCommerce, we've made it easy to generate a return label - whether or not you processed the original shipment via ShippingEasy. NOTE: if you have a record of the order in your SHIPMENT...

Can I create a return label?

When you can create a return label: ShippingEasy offers easy prepaid returns for domestic shipments. For more information, take a look at our step by step guide. When you cannot create a return label: International Shipments: ShippingEasy does ...

Label Features

InstantLabel: Automatically print labels as orders sync

ShippingEasy is proud to offer complete automation with InstantLabel. Once configured, InstantLabel enables you to buy and print labels automatically - without lifting a finger! Best of all, InstantLabel only does what you want it to do. NOTE: Ins...

What do the delivery expectations listed on a USPS label mean?

The date listed on your label such as 2-Day, 3-Day, is the average delivery standard for the chosen USPS service. The Service Commitments, as the USPS calls them, are based on which zip code the shipment is sent from and which zip code the shipmen...

Can I create a new label from a previous shipment?

Yes! In ShippingEasy, this is called "duplicating" a label. You might use this option if you need to resend a shipment. Or if you cancel a label, you can duplicate it if you later determine that you still need to ship the package. Find out how to ...