Labels

Cancelled Labels

Cancelling USPS Label After Mailing Package | Overview

Did you accidentally cancel a USPS label in ShippingEasy after mailing out the shipment? Not to worry! Cancelling a label does not make it ineligible to ente...

What happens if I cancel a label after it was scanned and "Accepted at a USPS sorting facility"

If you cancel a label after the shipment has entered the mail stream, it will have no affect on the delivery of your shipment. The act of cancelling a label ...

Failed Labels

What does the UPS error message “the shippers shipper number cannot be used for this shipment” mean?

The error "the shippers shipper number cannot be used for this shipment" typically means the UPS or UPS One Balance account has been suspended - usually due ...

How do I know if I was charged for a failed label?

If you have been shipping for awhile, you know there are occasions when the shipping labels you print are never used. You may have an order cancelled after p...

Why did my UPS label fail even though my UPS account is connected?

If you have an existing UPS account connected to ShippingEasy and don’t use your UPS account for 90 days, UPS may cancel the account. Call UPS to re-activate...

Label Printing

Can I purchase and print Labels in batches?

Yes! Batch shipping is an efficient way to purchase multiple labels at once. So long as all of the orders are being shipped via the same Carrier and Service....

Cannot Buy or Print Postage Label - READY TO SHIP | Troubleshoot

The READY TO SHIP page provides you with the fastest place to purchase & print labels once you are set up with ConnectEasy. If you are experiencing issues co...

Download a PDF Label or Document | How To

Downloading PDF labels or documents to your computer can be helpful. Especially if you need to retain them for your records, share them, or confirm your prin...

How do I print labels onto 8.5" x 11" paper/label stock?

Option 1 If you use OL145 8"x5" label stock, or an 8.5" x 11" label stock which matches the same specifications as OL145 (you can find the specification her...

How to: Choose the order sequence that labels and packing slips print

A key part of any shipping operation is document printing. Between labels, packing slips, and pick lists - each document plays a key role in ensuring that or...

How to: Test how my labels will print

In the LABEL settings area of your account, there is a link underneath each label that says Test Print Settings. If you click on this link, a test label PDF ...

Questions about Labels

Can I add "Return Service Requested" to a USPS label in ShippingEasy?

Ancillary services endorsements, such as "Return Service Requested", are not able to be added to USPS labels in ShippingEasy at this time. If you are shippin...

Why didn't my logo print on my shipping label?

Branded logos on labels are included with all paid subscriptions (Basic and above plans). Starter subscribers will see the ShippingEasy logo featured on elig...

Edit a Label | How To

We get it - mistakes happen! Perhaps your customer requested an address update after you already purchased their label or you accidentally selected the wrong...

Why is the postage cost showing on my label?

ShippingEasy offers what is called "Stealth Postage" (hidden postage) on most USPS services. However, there are a few exceptions that prohibit this feature: ...

Character Limits for FedEx Labels | Overview

To ensure all of the information you need gets printed on your label, make sure you understand the character limits for FedEx labels.  Ship From - FedEx Char...

Return Labels

Return Postage Options | Guide

ShippingEasy provides Prepaid returns to accommodate any return policy. ShippingEasy does not provide a portal for your customers to request a return label f...

Pay-On-Use Return Labels | FAQs

Pay-on-Use Return Labels are only available for accounts that requested access before October 1, 2020. Unlike prepaid returns, Pay-On-Use Return (POUR) Label...

Services Prohibited for Return Shipments | Overview

Some express shipping services do allow for return labels to be generated, however, a few do not. Below are the shipping services that do not allow for retur...

UPS Return Label Settings | Overview

When you connect your UPS account to ShippingEasy, you have the option to create return labels using UPS services. Return labels are not available for UPS Su...

Return an order that is not in my Shipment History | How To

We know - no one likes returns. But since they are a reality of eCommerce, we have made it easy to generate a return label - whether or not you processed the...

Can I create a return label?

When you can create a return label: ShippingEasy offers easy prepaid returns for domestic shipments. For more information, take a look at our step by step g...

Label Features

InstantLabel: Automatically print labels as orders sync

ShippingEasy is proud to offer complete automation with InstantLabel. Once configured, InstantLabel enables you to buy and print labels automatically - witho...

USPS Delivery Date and Service Commitment | Overview

The date listed on your label such as 2-Day, 3-Day, is the average delivery standard for the chosen USPS service. The Service Commitments, as the USPS calls ...

Reprint an identical label for free | How To

One of the many great things about using ShippingEasy is the ability to reprint a label as many times as you need to. If you created an account with us after...

Create a Unique Duplicate Label | How To

If you ever have an item that has been returned to you and needs exchanging, if you have recurring orders, or if you make a mistake on a label - you can easi...