My Account
Sub Accounts
FAQs: Sub Accounts
Sub Accounts provide a convenient method for using ShippingEasy with multiple carrier accounts. This is particularly helpful for fulfillment companies.
For e...
Subscriptions
Am I locked into this plan?
No. You can change your plan details at any time.
Upgrades take place immediately. Downgrades take place at the end of your current billing period.
Monthly s...
Cancel my ShippingEasy Account | Guide
We're always sad to part ways with a customer, but we understand that sometimes you need to make hard decisions in the best interest of your business. If you...
Change Billing Information - ShippingEasy Subscription | How To
If your credit card is approaching it's expiration date or if your credit card information has changed, you will want to update ShippingEasy and your shippin...
Does ShippingEasy automatically downgrade me?
No. ShippingEasy does not automatically downgrade you at any point.
ShippingEasy only assists in upgrading you to a plan based on shipping volume to avoid ...
Downgrade my plan | How To
For our Basic ($29/mo) and above plans, ShippingEasy allows you to schedule a downgrade at any time in just a few steps. Downgrading your plan will decrease ...
FAQs: Annual Pre-Pay
In the past, ShippingEasy provided discounts for annual subscriptions. As of August 9, 2015, this option is no longer available to any user not currently sub...
Users
Add an Additional User to my Subscription | How To
ShippingEasy grows as your business grows, offering the option to add additional services that make managing your orders and customer relations effortless. I...
Change the Primary User Login Info | How To
Making updates or changes to the primary user of your ShippingEasy account is simple. To do so, log in as the primary account owner using the current informa...
Create a New User Login for ShippingEasy | How To
Creating a multi-tenant team is one of the best ways to improve the efficiency of any shipping operation. This opens up the option to designate a specific ad...
Delete a User Login from my ShippingEasy Account | How To
ShippingEasy does not allow for the full deletion of a user since many of the custom Reports allow you to track shipments per user. Instead, the user can be ...
Edit a User Login for my ShippingEasy Account | How To
You can make changes to any of your account's users on the SETTINGS page.
Navigate to the SETTINGS page from the icon at the top of every page in the Shippi...
Link to Activate a New User is Not Working | Troubleshoot
Admin users have the option to add additional users to a ShippingEasy account. When an additional user is created by an admin user, an activation email is se...
Login: User name | Password
Login Problem - Cannot Sign Into ShippingEasy | Troubleshoot
If you're having problems logging into ShippingEasy, try these quick troubleshooting options:
Do you have the correct email login?
ShippingEasy will send yo...
How to: Update my ShippingEasy email address login
Each user has a unique email address that is used to log in to your ShippingEasy account. ShippingEasy will also use this email address to send important com...
Reset Forgotten Password for ShippingEasy Account | How To
When your mind is focused on your business, it's easy to forget little things like passwords. We get it! That's why it's so easy to get help logging back int...
How to: Update my ShippingEasy password
Periodic password changes are often necessary to ensure your businesses security. We've made it simple to update your password as often as necessary.
To upda...
Events
Examine Event History for an Order | How To
ShippingEasy keeps track of specific events during the lifecycle of an order. For example, when an order is included on a pick list or has a shipment label c...
What does Event History show me?
ShippingEasy keeps track of specific events as orders are processed and shipped. For example, when an order is included on a pick list or has a shipment labe...