Send Unique Confirmation Emails to Orders per Destination - Shipping Rules

ShippingEasy Content Team

Updated November 10, 2023 17:40

Different destinations, such as domestic vs international, military, or U.S. territory, may call for unique packing slips to help manage your customers' expectations.

Here are a few ways that you might customize your confirmation emails based on destination:

Add a special "Thank You" note for Military orders destined for servicemen and women.
Caution against longer transit times due to customs.
Remind customers that international return shipments must be handled by the customer.

If you have not already created a unique email template, you will need to do this before creating a rule. Take a look at our guide.

To assign your customized confirmation email to orders per destination:

Go to SETTINGS then go to SHIPPING RULES.
Click the blue Add New Rule button.
In the field Rule Name, enter a name that describes the rule.

For example, "Destination Email".
Set the "IF" condition to look for the specific destination you want to look for when sending the confirmation email. You may want to use one or both conditions:
- Destination
- Destination type
In this example, we want to send our email for Military Mail shipments.
- Destination type | Is equal to | Military Mail
Set the "THEN" action to Set shipment notice template and select from the menu to the right.
- Set shipment notice template | Military - Thanks!
Save your new rule.

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