Assign a Customized Shipment Confirmation Email for each Sales Channel

Use this rule when you want to precisely control what message is sent to each of your Sales Channels.

This will require [creating a custom Email Template] for each Sales Channel before configuring the Shipping Rule. 

  1. For example, "eBay Shipment Confirmation (Channel Advisor)".

  2. Set the "IF" condition. For Example, we might set the Store to "Channel Advisor" and the Sales Channel to "eBay".

    If store is equal to Channel Advisor and sales channel is equal to ebay
    • Store | Is equal to | platform that is directly integrated

    • Sales channel | Is equal to | platform that is integrated through the third party

  3. You can further narrow down which orders will receive this shipment confirmation by [adding additional conditions]. Do so by clicking the grey + Add button. 

    add button
  4. Set the "THEN" action to Set shipment notice template and select the template you created specifically for the sales channel. For example, "eBay template"

    • Set shipment notice template | select the template from the drop-down

If you have other Sales Channels integrated through your Store, repeat these steps for each Sales Channel.


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