What are the SMS notification restrictions?

For legal reasons, there are some restricted words and terms when sending SMS notifications to your customers. Products and Company Names containing the words or types of words listed below will be unable to use the SMS notification feature.

Restricted terminology includes:

  • Cannabis, CBD, and related terms

  • Prescription medication

  • In particular, SMS messages related to the sale of cannabis and prescription medication are considered illegal in the United States under Federal Law. CBD is not legal in all states, so it is not permissible to send SMS messages related to CBD products.

  • "Kratom"

  • Hate speech, harassment, exploitative or abusive language, or any communications that originate from a hate group

ShippingEasy will disable the SMS notification feature for accounts that ship CBD or cannabinoid products or otherwise violate the restrictions.


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