Branded Notifications FAQs
Branded SMS Notifications are a great way to keep your customer informed on their incoming shipment.
There are four SMS notifications that can be sent depending on the progress of the order:
Opt-In: [store name]: Thanks for signing up for order alerts! We'll text you shipping & delivery updates. Text STOP to cancel.
Delivery Date Announced: [store name]: Your [carrier] package is due to be delivered on [date and tracking link].
Out for Delivery: [store name] Your [carrier]package is out for delivery. Track at [tracking link].
Delivered: [store name] Your [carrier] package has been delivered. More info at [tracking link].
Your customer can opt out of SMS notifications by replying STOP.
Turning off SMS Notifications does not stop SMS notifications for customers who have active deliveries and opted-in to SMS Notifications before you disabled it.
For example, a customer places an order and opts into SMS notifications at checkout. The shipment is out for delivery and the customer received the first of three SMS notifications. Then you decide to disable the feature. The customer will still receive the remaining SMS notifications for that order until it has been delivered. However, the customer will not be able to add more numbers to the order once SMS notifications have been disabled.
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