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Set Up Branded SMS Notifications

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ShippingEasy Content Team

Updated

BETA

The SMS (Short Message Service) notification feature is currently in BETA. Its functionality and availability will change as we develop the feature.

The SMS Notification feature gives your customers the option to receive SMS updates for their orders. In order to utilize Branded SMS Notifications, you must have Branded Tracking Notifications enabled. Learn how to set up Branded Tracking Notifications.

The SMS Tracking Notifications currently work with:

  • US Domestic Shipments

  • ShippingEasy's Branded Tracking Notifications page

How to Set Up Branded SMS Notifications

  1. Select TRACKING in the navigation bar.

    Tracking in the toolbar

  2. Select “Allow SMS Notifications” to opt-in using SMS Notifications and to send your customers a link.

    BT_EnableSMS_MRK.png
Customer Opt-In

When the SMS feature is enabled, your customers can enter a phone number to opt-in in the initial Shipment Confirmation email.

BT_Email_OptIn.png

When opting-in for the first time with that phone number, your customer will receive the welcome and confirmation messages.

ShippingEasy sends the following SMS notifications about shipment status:

  • Delivery Date Announced

  • Out for Delivery

  • Delivered

Customers will need to sign up for SMS notifications on each shipment they are sent. If your customer orders multiple times from you, they must opt-in for SMS Notifications on the Branded Tracking Notification email for each one.

Notes about SMS Notifications

For legal reasons, there are some restricted words and terms when sending SMS notifications to your customers. Products and Company Names containing the words or types of words listed below will be unable to use the SMS notification feature.

Restricted terminology includes:

  • Vape/Vapes

  • Cannabis, CBD, and related terms

  • Medibles

  • Prescription Medication

  • Sex

  • Hate speech, harassment, exploitative, abusive, or any communications that originate from a hate group.

  • "Kratom"

In particular, SMS messages related to the sale of cannabis and prescription medication are considered illegal in the United States under Federal Law. CBD is not legal in all states so it is not permissible to send SMS messages related to CBD products.

ShippingEasy will disable the SMS notification feature for accounts that ship CBD or cannabinoid products or otherwise violate the restrictions.

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