UPS One Balance packages going to the wrong address may be eligible to be returned to the sender or rerouted to a new destination. If you discover you have sent a UPS One Balance shipment to an old or incorrect address, notify the carrier so they can successfully re-route the shipment as soon as possible. While the carrier will do everything they can to try to switch the address, this is not a guaranteed service, and there may be instances where it cannot be re-routed.
Package Rerouting Availability
Package rerouting is only available for UPS One Balance from ShippingEasy. Shipments sent using an external UPS account must use UPS' Delivery Intercept process.
UPS One Balance packages that are rerouted will incur a fee.
UPS One Balance Ground Saver does not support package rerouting because this service uses UPS and USPS for delivery.
Rerouting is unavailable to UPS One Balance shipments marked with a Return to Sender status.
For rerouting USPS packages, learn more about USPS intercept.