For most store platforms, order download starts immediately after you have added a store. As orders are downloaded, ShippingEasy validates each order's address which could take up to 1-2 seconds per order.
On initial sync, ShippingEasy will retrieve several days of unshipped order history. The specific number depends on the platform.
|Store platform||Initial download of unshipped orders|
|Magento 1 and 2||14 Days|
|Solid Commerce||14 Days|
Some stores permit custom statuses. So depending on the settings that you select during account setup, not all unshipped orders may sync.
Please be patient and refresh your orders page every few minutes to view your shipments - it could take up to 10 minutes for all of your orders to initially display depending on the volume.
For some integrations, information is sent to ShippingEasy rather than received.