Add More Money to a One Balance Account | How To

ShippingEasy for One Balance makes managing your label balance easy. Avoid creating multiple charges for individual shipments by simply adding a sum of money to be debited whenever you purchase a label. Any time you need to add to your money, all you will need to do is select the amount you would like to add - no re-entering your credit card, no forms to fill out. So easy!

Follow these steps to top off your balance

  1. Go to the ONE BALANCE AND CARRIERS link at the top right corner of the app. 
  2. You will see your One Balance account overview. To add postage, click on the Add Money button to the right of the balance.

  3. A modal window will appear showing your current balance. Type in the dollar amount in the field next to Amount. Click Add Money to confirm and add.
  4. You will automatically see your new balance reflected on the ONE BALANCE AND CARRIERS page.

When money has been successfully added, you will receive a confirmation email from verifying the purchase. If you have received this email, refresh your browser, and then wait for the balance to update. This can take several minutes.

If you did not receive a confirmation email, consider trying to add money once more but keep in mind that all purchase requests may eventually process, so be careful not to add too much. Postage balance refunds are only granted when an account is closed. Learn more about postage refunds.

If you still do not see the balance update, reach out to ShippingEasy's Customer Success team.


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