FAQs: Stock History

This feature is available to existing Inventory Management subscribers. Learn more about using the ShippingEasy Product Catalog.

ShippingEasy uses Stock History to determine if the true stock level for a product is known. This safeguards that ShippingEasy has the correct stock levels of your products before sending stock updates to your stores.

What does No Stock History mean?

No Stock History identifies a product that has never had a stock level set in ShippingEasy. A stock level can be set by you or imported from your store and indicates to ShippingEasy that the product SKU has an accurate stock level.

How does No Stock History affect updates to my store?

A product that has No Stock History (aka Unknown Stock level) will not be included in stock updates to your stores. This is because the true stock level of the product is uncertain until a stock value has been entered. As soon as a stock level has been set in ShippingEasy (aka, the product has a Known Stock Level), the product becomes eligible for stock updates.

Learn more about sending stock updates to your store.

How do I know if any of my products have no stock history?

We've made it easy to identify your products with no stock history.

Within PRODUCT CATALOG Stock column:

You'll see a yellow, blank cell in the Stock column.

Within PRODUCT CATALOG "Stock History" filter:

Products with no stock history can be found from the Unknown Stock Level filter.


Within PRODUCT details pages:

You'll see a yellow indicator No Stock History, next to the Total Available stock.

Within "Bundled Products" details:

You'll see the bundled products with No Stock History highlighted with the same yellow color.

Within exported Product Catalog files:

When you export your product data from ShippingEasy, you'll see a blank cell for any products with no stock history. Learn how to export your product data here.


Which stock changes affect Stock History?

Any product that has blank "Stock" data in the Product Catalog and product export, displays in the Stock History > Unknown Stock Level filter in the Product Catalog, or has the No Stock History indicator will not be eligible for store updates. This remains the case even if you have store updates enabled. If you have enabled stock updates to your store and would like for these products to be included in the update, set the stock level.

There are 3 ways to set the stock level for the product to have Known Stock:
  1. Import a positive stock value from your store. Learn how.
  2. Set a positive stock level manually from the PRODUCT CATALOG or Product Details pages. Learn how.
  3. Upload a positive or zero stock level via CSV. Learn how.


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