How do I find Missing Mail?

Missing Mail is mail that does not arrive at its destination on time. If the mail has been undelivered for 7 days, they can begin the search with USPS.

Customers should check the current status of their package, before submitting a search request at If insurance was purchased or included with the service selected to ship the package, then file a claim after the appropriate timeframe has passed. 

For more information, you can:

  • Visit USPS - Missing Mail
  • Visit your local Post Office™ location for assistance in filling out a Missing Mail request.
  • Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number of your local Consumer Affairs office regarding a Missing Mail request.


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