As the world faces disruptions related to the COVID-19 pandemic, carriers continue to provide essential services, operating under a state of emergency and shelter in place orders recently issued in the U.S. and other countries. Major carriers, including USPS, UPS, FedEx, and DHL Express, are coordinating with international governments and health organizations to adapt to the changing situation.
Important Reminders for Shipping during COVID-19
Carrier service availability and restrictions may change without notice. Be sure to check with carriers' status pages for the most current information.
Before purchasing postage, confirm that the shipping address is still the best address for your customer to receive their shipment.
Packages may experience delays due to changing border control measures, reduced air freight capacity, and local protective regulations.
USPS is suspending all services into Hong Kong starting January 14th, 2022. Both commercial passenger flights and cargo flights from the USA to Hong Kong are banned for an initial period of 2 weeks.
ePost Global has alternative options for delivery to Hong Kong - please contact your sales representative or your customer service representative for further information.
USPS is suspending Priority Mail International services to China starting January 28th, 2022.
For already deposited PMI items entered prior to 1/28/22, the Postal Service will transport to destination but delays are to be expected. For deposited PMI items entered on or after 1/28/22, the Postal Service will endorse the items as "Mail Service Suspended —Return to Sender" and place them in the mail stream for return to sender.
USPS will resume the acceptance of some package services to New Zealand starting Friday, January 14th.
First-Class Package International Service (FCPIS)
Commercial ePacket (CeP)
International Priority Airmail (IPA) Packets
International Surface Air Lift (ISAL) Packets
However, the following services to New Zealand will remain suspended until further notice:
Priority Mail International (PMI)
International Priority Airmail (IPA) M-Bags
International Surface Air Lift (ISAL) M-Bags
Effective Sept 3rd, 2021 and until further notice, USPS international service to Australia has suspended First-Class Package International Service® (FCPIS®). To avoid disruption, use Priority Mail International or GlobalPost Standard to ship your packages.
Effective May 28, 2021, and until further notice, USPS has suspended services to specific international destinations.
To prevent you from accidentally shipping to a restricted destination, ShippingEasy will not allow USPS postage purchases for shipments destined for a currently restricted country.
Canada Post is utilized by the USPS to handle final delivery of shipments to Canada.
Canada Post is experiencing delays due to staff shortages caused by the rapid spread of the new COVID-19 OMICRON variant.
The situation is constantly changing and our vendors continue to adapt as best they can. Canada Post has mentioned that they may have to take certain measures such as the short term closures of some post offices and reducing the hours of operation.
At the moment these are only contingency plans, however they may be implemented across the country in the coming weeks.
Items requiring a signature, proof of age, or the collection of customs fees will continue to be delivered directly to a nearby post office for pickup by the customer. Additionally, Canada Post has recently restored the 15-day limit for customers to retrieve their parcels after receiving a card with instructions. Items will be returned to the sender if they are not collected within 15 days. Force majeure remains for all international letter-post, parcel-post, and Express Mail Service (EMS) items.
Service suspension to a particular country will not affect the delivery of Military Mail.
USPS Country Restrictions
The suspension affects all USPS international services available from ShippingEasy, including:
Priority Mail Express International
Priority Mail International
First-Class Mail International
First-Class Package International Service
International Priority Airmail
International Surface Air Lift
Any items shipped to restricted destinations will be returned to the sender.
USPS will refund postage if a package is returned due to service suspension. ShippingEasy users can cancel a label for a refund through ShippingEasy. All other customers should reach out to the shipping solution used to provide postage or contact your local USPS for information and to request a refund.
If you are entitled to a refund, but the refund was denied, you may appeal the decision. Mail the original physical label to Commercial Payment at the address below, along with an explanation that this label was returned due to the international service suspension. If the exact numerical value of postage paid is not displayed, you must submit the corresponding transaction log.
Commercial Payment US Postal Service 475 L'Enfant Plaza SW Rm 3436 Washington, DC 20260-4110
Effective May 10, 2021, UPS operations will continue with daily collections and deliveries except where constrained by government restrictions.
Any parcels that cannot be delivered will be returned to the sender.
UPS Country Restrictions
Effective May 23, 2021, until further notice, the amount of the Peak Surcharges applied to certain international shipments originating from Asia, including China Mainland, Hong Kong SAR, and Taiwan will increase. All other previously announced Peak Surcharges will remain unchanged.
Effective for shipments sent on or after May 10, 2021, the UPS Money Back Guarantee (also known as UPS Service Guarantee) is reinstated for Express services in Europe.
UPS will follow new guidelines for collecting signatures. For parcels requiring a signature, UPS drivers can temporarily do this on behalf of the customer to avoid unnecessary contact with handheld devices.
The COVID-19 outbreak has disrupted supply chains around the world. FedEx is continuing to operate in impacted areas as local conditions and restrictions allow. FedEx will adjust delivery commitment times for several FedEx Express services in order to operate more efficiently. The changes will affect shipments scheduled for delivery on, or after, September 28, 2020. View the FedEx Service Guide for more details.
Effective April 6, 2020, and until further notice, FedEx will assess a temporary Surcharge on all FedEx Express and TNT international parcel and freight shipments. Refer to FedEx.com for Surcharge details.
As of April 6, 2021, the money-back guarantee will be reinstated for select FedEx Express services for US domestic and US import/export shipments (US payors only). Services include:
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx International First®
FedEx International Priority®
FedEx International Priority® Freight
FedEx will follow new guidelines for collecting signatures. Recipients may be asked to verify their name, rather than sign for a parcel. Surcharges still apply for signature services, as FedEx is still collecting recipient information. In addition, Adult Signature still requires a government-issued photo ID, and a physical signature may still be required.
Temporary Service adjustments for DHL Express Time Definite International services arising from the COVID-19 pandemic situation as of 27th of May 2021.
Contact your account manager for the operational status of your country.
To ensure successful residential deliveries, DHL Express recommends that recipients register at www.ondemand.dhl.com, where they can choose preferred delivery options, including non-contact delivery.
DHL Express Country Restrictions
Effective April 1, 2020, and until further notice, DHL Express will assess an Emergency Situation Surcharge on all Time Definite International (TDI) shipments. Surcharges do not apply to Day Definite International (DDI) shipments, Time Definite Domestic (TDD) shipments, Life Science and Healthcare customers, or DHL Medical Express (WMX) shipments. Refer to DHL.com for Emergency Situation Surcharge details.