How to: Search shipped orders on the SHIPMENT HISTORY page

Once you've shipped an order, there are a number of reasons you may need to locate it again: exchanges, returns, tracking, reprinting labels or packing slips.

ShippingEasy lets you define your search by typing keywords into the search tool on the SHIPMENT HISTORY page.

To search by keyword:

  1. Navigate to the SHIPMENTS tab from any page on your ShippingEasy  app. Hover over the tab and select SHIPMENT HISTORY from the drop down.
  2. Once on the SHIPMENT HISTORY  page, use the search box to the left of your order history to type in keywords. You can use this tool to search by name or order number.

  3. For best results, limit your search to one keyword, such as "Underwood" instead of "Claire Underwood". 

Spaces are not recognized and will produce no results if entered in the search.

Lowercase is not a factor. For instance, either of these searches would produce the same results:

  • Underwood.
  • underwood.

Dashes in certain transaction numbers are recognized. You should be able to search by the entire number or just a portion of it. For instance, any of these iterations would work:

    • 107-6817106-8377851
    • -8377851
    • 8377851
Tip: if you are still unable to locate your shipped orders when searching, consider filtering your shipments using the filters on the left side of the Shipment History page. Learn more.

Related articles:

Can I view an order after it has been shipped?
How to: Delete an order
Why is ShippingEasy unable to update some of my store orders' statuses to Shipped?


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