Sending Copies of Customer Notification Emails | How To

By default, ShippingEasy will send you customer shipment notification emails after a label has been purchased for their order. In addition, if you provide an email address to us, we will send you a copy of the customers' confirmation email, too. Receiving a copy of these emails can help with tracking orders as well as provide proof of shipment and delivery.

Who can receive copies of customer notifications

For each store you have connected, one email address can receive copies of customers' shipment confirmations and return labels. Use the instructions below to designate the blind-copied email address.

If you wish for multiple individuals to receive these, you can set up a group email so that everyone in the group gets a confirmation.

Start or stop receiving copies of your customers' shipping confirmation emails

  1. Go to the SETTINGS icon then to STORES & ORDERS.

  2. Email settings are managed for each store separately. Go to the store you would like to adjust your email settings. Then select Edit Store Settings below the store description. 
  3. Under the Notifications tab, you will find multiple options such as allowing a confirmation email, the template you want to use, and whether you want to be CC'd on it.
  4. Locate the field under Email Reply-to and BCC settings:
    Send a copy of shipment confirmation and return shipping emails to:


    If you want to start receiving copies of your customers' shipping confirmation emails:

    Enter the email address you would like to receive the emails.

    If you do not want to receive copies of confirmation emails:

    Remove any email address listed in this field and leave it blank.

  5.  Save your changes.


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