Obtain proof of USPS postage refund | How To

When you cancel a label in ShippingEasy that was generated through USPS from ShippingEasy One Balance, a refund is automatically requested. However, it can take 14 to 24 days to process the refund. Once approved, your refund(s) will be automatically deposited into your postage balance.

USPS requires 10 business days to process the postage refund on their end, as they need to ensure that the tracking number for the cancelled label doesn't subsequently show up in the mail stream.

Depending on how closely you would like to manage your refunds, there are a few options:

View an Overall Refund Request History

  1. Go to the Stamps login page and proceed to log in with your account number and web password.

  2. Locate your One Balance username and password in your ShippingEasy account, on your Shipping Providers screen. Go to SETTINGS >> ONE BALANCE AND CARRIERS. Your username will be readily visible. Click the blue text Show Passwords to view your password. We recommend copying and pasting your password into Stamp's log in screen.

    The Stamps.com Manage Passwords screen is displayed with the username and password fields highlighted.
  3. Click on the Reports tab. Then click on the Balances tab on the left side of the page.

    The stamps.com navigation is displayed with the Reports tab and the Balances link highlighted.
  4. Customize the view by changing the interval of time displayed. All credits and expenses issued to your account will display within the time frame you select.

    The stamps.com reports interval drop-down is shown expanded with the available options displayed. (Days, Weeks, Months, Quarters, Years)
  5. Locate the "Funds Credited" column to view the amount of postage that has been credited to your account in a given time frame.

    The stamps.com balances screen is shown and the Funds Credited row is highlighted. In this case, a total refund of one dollar and fifty seven cents was refunded for the selected timeframe.

View the Status of Requested Refunds

  1. Go to the Stamps login page and proceed to log in with your account number and web password.

  2. Click on the History tab.

    The stamps.com navigation bar with the History tab highlighted.
  3. Click on Status. Then click Refund Pending.

    STamps.com sub-navigation menu is displayed with the Status link expanded and Refund Pending highlighted.
  4. Locate the shipment for which you requested a refund. The following info is displayed:

    • Refund Type

    • Refund Request Date

    • Refund Status

    • Refund Requested

Confirm that a Specific Label Has Been Refunded

  1. Go to the Stamps login page and proceed to log in with your account number and web password.

  2. Click on History then on Search Print History.

  3. Click on the magnifying glass to open the advanced search.

    The stamps.com sub-navigation menu showing Search Prints is displayed. The magnifying glass located as part of the Search Prints option is highlighted.
  4. Enter the following information, then click the Search button.

    • Date: Select Date Printed.

    • Date Range: Select the date range for which the label was printed.

    • Tracking #: Enter the traking number for the shipment.

    Advanced search screen is shown with the Date, Date range, and Tracking number fields highlighted.
  5. Locate the shipment for which you requested a refund. The following info is displayed:

    • Refund Type

    • Refund Request Date

    • Refund Status

    • Refund Requested

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