ChannelAdvisor

ChannelAdvisor integrates directly with ShippingEasy.  A leading platform for managing your product inventory levels across multiple marketplaces and shopping carts, ChannelAdvisor acts as an intermediary between your selling channels and ShippingEasy. This means that when you integrate ChannelAdvisor into ShippingEasy you will be able to access all of the orders that have been placed on your individual sales platforms. There is no need to integrate your stores directly with ShippingEasy as they will already be synced into ChannelAdvisor

If your online store is already integrated with ShippingEasy there is no need for you to have both ChannelAdvisor and ShippingEasy connected to that platform. ChannelAdvisor is the "hub" between your shipping solution and your online stores. You can disconnect ShippingEasy from your store platform once you have connected your ShippingEasy account to ChannelAdvisor.

Having both your online store platform and ChannelAdvisor connected to ShippingEasy will cause duplicate orders in ShippingEasy.

How ChannelAdvisor works with ShippingEasy:

  1. An order is entered into your online store.

  2. After the order is placed, the order information is passed from your online store to ChannelAdvisor.

  3. The order information is then passed from ChannelAdvisor to ShippingEasy so that it can be shipped.

  4. After the order has been processed in ShippingEasy, the shipping and tracking information is passed back to ChannelAdvisor.

  5. Finally, ChannelAdvisor will notify your online store and update it with the shipping and tracking information for the order. The information passed back to the integrated store platform will vary based on the platform.

ChannelAdvisor Integration Requirements

Connection Requirements:

  • You must have an active account with ChannelAdvisor.

Order Import Requirements:

  • Include a Ship-To address

Connect a ChannelAdvisor Store to ShippingEasy

How to connect your ChannelAdvisor to an existing ShippingEasy account

  1. Select ChannelAdvisor from the Platform dropdown then click Save.

    This will prompt you to log into your ChannelAdvisor account.

  2. Select ShippingEasy from the Client drop-down menu.

    channeladvisor_select_client.PNG
  3. Select the ChannelAdvisor Account that you want to grant access to ShippingEasy.

  4. Click the Grant Access button.

    grant_access_channeladvisor.PNG

That's it! Your store is connected to ShippingEasy!

ChannelAdvisor Order Data

ChannelAdvisor Standard Data Supported

ShippingEasy's ChannelAdvisor integration supports the following features and order data fields:

ChannelAdvisor Supported Order Statuses

ChannelAdvisor order statuses map to ShippingEasy in the following way:

ChannelAdvisor status

ShippingEasy status

Submitted

Awaiting Payment

Unshipped

Awaiting Fulfillment

Pending Shipment

Awaiting Shipment

Partially Shipped

Partially Shipped

The statuses Shipped, Cancelled, and Not Completed will not sync into ShippingEasy.

ChannelAdvisor Integration Notes

Order Updates

  • Error updating shipped orders: If you purchase a label using a shipping carrier and service that hasn't been added to your ChannelAdvisor account, then you will receive an error when ShippingEasy attempts to update your ChannelAdvisor account.

    To resolve the issue and allow your order to update successfully:

    1. Add the appropriate shipping carrier and class in ChannelAdvisor.

    2. Once you have added your shipping carrier and class to ChannelAdvisor, go back to your SHIPMENT HISTORY and retry the update. [Learn more about retrying store order updates.]

  • The "Mark as Shipped" option in ShippingEasy will not update the order to Shipped in ChannelAdvisor. We recommend marking the order as Shipped in ChannelAdvisor. This will clear the order from ShippingEasy.

  • ShippingEasy cannot import products with SKU's but without item names. Both fields must be complete in ChannelAdvisor.

Ship By Date

The Ship By Date column on the ShippingEasy ORDERS page indicates the latest date you should ship an order to ensure your package arrives at your buyer within the estimated delivery window. This column helps prioritize how, and in what order, you fulfill your unshipped orders.

ORD_ShipByDate_Amazon_MRK.png

Note

This column is intended for the following platforms: eBay, Amazon, and ChannelAdvisor orders that originated on Amazon. If you select the Ship By Date on any other platform, the field will not be populated.

Comments

Add a Comment

Please sign in to leave a comment.

    Tags: