How to Use OnTrac with ShippingEasy

OnTrac is a faster, more affordable alternative for parcel logistics for West Coast regional shippers.  Small-package shippers choose OnTrac because they can speed up ground service without the added cost of express shipping.

How does ShippingEasy access my OnTrac rates?

ShippingEasy receives rates from your OnTrac account once it is connected to the ONE BALANCE AND CARRIERS page.
When OnTrac is connected with your OnTrac credentials:

You will connect your OnTrac account directly in ShippingEasy. Learn how to connect your OnTrac account.

If you have already connected your account, you can verify that it is connected on the ONE BALANCE AND CARRIERS page:

  1. In the top right corner of your ShippingEasy account, click the ONE BALANCE AND CARRIERS link.
  2. Scroll down to the OnTrac logo.
  3. If the green "Connected" icon is showing, ShippingEasy has access to your OnTrac rates.

What locations are supported with OnTrac?

On Trac only delivers to:

  • California (CA)
  • Arizona (AZ)
  • Nevada (NV)
  • Oregon (OR)
  • Washington (WA)
  • Utah (UT)
  • Colorado (CO)
  • Idaho (ID)
If you attempt to use OnTrac to ship to an unsupported location you will see the following error message:

“OnTrac only delivers to CA, AZ, NV, OR, WA, UT, CO & ID. Choose another carrier for this order.”

What services can I use with OnTrac?


  • OnTrac Ground Service

  • OnTrac Palletized Freight Service

  • OnTrac Sunrise Gold Service

  • OnTrac Sunrise Service

What packaging can I use with OnTrac?

OnTrac does not have carrier-specific packaging. The following ShippingEasy package selections can be used:

  • Package
  • Thick Envelope
  • Custom Package

The maximum length for each dimension for a package is:

  • length= 108 inches
  • height= 108 inches
  • width= 108 inches

The maximum weight for a package is 150 lbs. 

Can I track OnTrac shipments in ShippingEasy?

ShippingEasy will display the tracking number and delivery status.

Can I create a return label on an OnTrac shipment?

No, OnTrac does not support return shipment labels at this time.


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