UPS One Balance packages heading to the wrong address may be eligible to be returned to the sender or rerouted to a new destination. If you discover you have sent a UPS One Balance shipment to an old or incorrect address, notifying the carrier as soon as possible can successfully re-route the shipment. While the carrier will do everything they can to try to switch the address, this is not a guaranteed service and there may be instances where it cannot be re-routed.
To re-route a UPS One Balance Shipment, fill out the following form:
Shipments sent using an external UPS account must use UPS' Delivery Intercept process.