Errors for One Balance Account Billing | Troubleshoot

Sometimes you may run across an error on your One Balance accounts. This guide contains some of the more common errors.

Did you receive a different label error? Let us know about it in the comments below.

Error Cause Resolution
Due to the current status of your account, you cannot print or purchase funds This means the One Balance account has been suspended by One Balance. Contact One Balance to recover the account. Learn more about unsuspending a postage account
Payment ID Invalid You may encounter this error when updating the payment method for your USPS postage account. Log in to One Balance and update your credit card within the One Balance portal.
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 You may encounter this error when trying to purchase a USPS label via your One Balance account.  Make sure that the correct credit card is associated with your One Balance account. Learn how to verify your credit card.

If the correct credit card is on file, and you still run into this error, contact Stamps at 1-888-434-0055.

You will need your One Balance account information. Learn how to find your One Balance account credentials.

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