How to use Tophatter with ShippingEasy

Tophatter integrates directly with ShippingEasy. Tophatter is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Tophatter account and then load them into our application. Once shipped, shipment data will be sent back to your Tophatter store. To integrate your Tophatter store with ShippingEasy, follow our step-by-step guide.

Click through the sections below to find more details on how Tophatter works with ShippingEasy.

Syncing Orders

Once Tophatter is integrated with ShippingEasy, orders that have been placed in the last three days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Tophatter to ShippingEasy.

How often are my orders synced from Tophatter to ShippingEasy?

By defaut, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Tophatter orders synced to my new ShippingEasy account?

If you have orders older than three days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

How are order status values mapped from Tophatter to ShippingEasy?
Tophatter Status ShippingEasy Status
Cancelled Cancelled
Unpaid Awaiting Payment
Fulfilled Shipped
Partially Fulfilled Awaiting Fulfillment
Unfulfilled Awaiting Fulfillment
Unknown Awaiting Fulfillment
On Hold Awaiting Fulfillment
What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Tophatter orders.

Will my Tophatter orders update when I change the recipient's address?

Yes, if you change the recipient address for an order in Tophatter, that change will update in ShippingEasy during each automatic sync once per hour or via a manual sync, using the Sync button in the ORDERS page. Learn more about manually syncing here.

Orders will NOT update if:
  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during an automatic sync.
  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address), we consider ShippingEasy to be the main source of information and will not check for updates within Tophatter on future store syncs.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Tophatter?

When ShippingEasy updates Tophatter, it marks the order as "Shipped" and include details about the shipment: Carrier, Carrier service, Packaging and Tracking number.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Tophatter is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Weights
  4. Price
  5. Product Options. Learn more about configuring ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Tophatter store listing.

Email Notifications

Tophatter automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails are only sent to your email address. You can then forward the return email to your customer, using the email address provided by Tophatter.

 

 

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