File a UPS One Balance Insurance Claim | How To

Contact Information:

How can we get in touch with you?

* Company Name:
* Contact Name:
* Phone Number:
* ShippingEasy Admin E-mail:

Your address:

Your company address

* Street:
Suite \| Room \| Floor:	* City:	* State:	* Zip Code:
Address Type:

Consignee Information:

Information of package recipient

* Company Name:	* Contact Name:
* E-mail:
* Phone Number:

Shipment Information:

* Tracking Number:

* Number of Items Missing or Damaged:

P.O. Number:

Invoice Number :

Serial/IMEI Number:

* Merchandise Value:

* Merchandise Value Currency:

Loss Claim: Complete this section if the package was lost:

You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.

Before filing a claim, be sure the recipient has checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. Also, check with anyone who might have retrieved the package.

If still unable to locate the package, the shipper must initiate the claim.

Describe the contents of the package. Include size, brand, color, model number, etc.

Contents of the Package:

* Number of Pallets/Packages Received:

* Was Package Reshipped?

If a replacement shipment was sent, provide tracking number:

This package contained personal items:

Damage Claim: Complete this section if the package was damaged:

The shipper must gather the needed information from the receiver and initiate a claim on a damaged package.

Describe the problem below. Include model#, serial# part#, color, size, etc.

Description of problem:

* Both contents and packaging available for inspection?

* Will photos be provided?

* Date Damage was Discovered:

* Total Number of Items in Package:

* Are Items Missing?

* Does your Package Contain any Dangerous Goods?

* Can Package be sealed and transported safely?

Condition of damaged items (check all that apply):

Broken - Bent - Cracked - Crushed

Dented - Puncture Hole - Scratched

Shattered - Soiled/Stained - Spoiled

Torn - Wet - Leaking

If Other, please describe:

Indicate the package type(s):

Box - Bag - Case

Envelope - Pail/Bucket/Can - Plastic/Paper Wrap

Tube - Other/No Exterior Package

* Was there obvious damage to the outside of the package?

Internal cushioning used (indicate all that apply):

Box - Air Bags - Loose Fill

Bubble Wrap - Paper

Corrugated - Peanuts

Double Boxed - None

If Other, please describe:

Location of Package:

* Current Location of Damaged Package

If Other Location selected, Provide Current Location Contact Name

If Other Location selected, Provide Current Location City

If Other Location selected, Provide Current Location Postal

If Other Location selected, Provide Current Location Country or Territory Code

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File a UPS One Balance Insurance Claim | How To

To submit an insurance claim request for a UPS One Balance Shipment

Claims Requirements:

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