File a UPS One Balance Insurance Claim | How To

UPS from ShippingEasy One balance is supported by ShippingEasy's Shipsurance to provide coverage on shipments. All UPS from ShippingEasy One Balance shipments include maximum liability coverage of $100 for all shipments at no cost, known as UPS Declared Value.  You have the option of declaring a higher value of the item at the time of the transaction and will pay an additional charge to cover the amount declared.

To submit an insurance claim request for a UPS One Balance Shipment

To start your UPS from ShippingEasy One Balance claim for a lost or damaged package, complete the form below. To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).

IMPORTANT: This form is for Lost or Damaged Parcels shipped through the UPS from ShippingEasy One Balance only. If your parcel was shipped under a UPS account opened outside of ShippingEasy, go to to file your claim.

Claims Requirements:

  • All claims must be submitted within 60 days after the shipment date.
  • Claims can take up to 3 weeks to be processed.
  • If a claim is denied, you may appeal by submitting a new claim with new or updated information.
  • Claims with partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.
In order for this form to be submitted, all fields must have an entry. If they do not apply to your claim, please enter N/A into the field.

* indicates a UPS required field.

Contact Information:

How can we get in touch with you?

Your address:

Your company address

Consignee Information:

Information of package recipient

Shipment Information:

Loss Claim: Complete this section if the package was lost:

You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.

Before filing a claim, be sure the recipient has checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. Also, check with anyone who might have retrieved the package.

If still unable to locate the package, the shipper must initiate the claim.

Describe the contents of the package. Include size, brand, color, model number, etc.

Damage Claim: Complete this section if the package was damaged:

The shipper must gather the needed information from the receiver and initiate a claim on a damaged package. 

Describe the problem below. Include model#, serial# part#, color, size, etc.

Condition of damaged items (check all that apply):
 Broken - Bent - Cracked - Crushed
 Dented - Puncture Hole - Scratched
 Shattered - Soiled/Stained - Spoiled
 Torn - Wet - Leaking
Indicate the package type(s):
 Box - Bag - Case
 Envelope - Pail/Bucket/Can - Plastic/Paper Wrap
 Tube - Other/No Exterior Package
Internal cushioning used (indicate all that apply):
 Box - Air Bags - Loose Fill
 Bubble Wrap - Paper
 Corrugated - Peanuts
 Double Boxed - None
Location of Package:

Click send to ShippingEasy to open your completed form in your preferred email client.

Important: Make sure you are allowing pop-ups from in order to open the mailto: form in your email client. This form must be sent through your email in order to complete the submission. If the email does not show in your "Sent" mail, it has not been sent to ShippingEasy support. See our guide if you need help updating your email client.

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