We've identified some common causes to problems with syncing 3dcart orders into ShippingEasy. Click through the headers below to learn how to resolve them.
Your 3dcart store is disconnected from ShippingEasy
Check to see if you have any apps related to security as these could be blocking the connection. Additionally, if you have made any recent changes to your store, this could be affecting the connection.
There was an error during the 3dcart integration process
When integrating your 3dcart store with ShippingEasy using our integration guide, step 10 contains a critical process, in which a new window opens and the Store URL can be copied. If this window is closed before the URL can be copied, there is no way to reopen the window. You will need to remove the ShippingEasy entry from their 3dcart account and then add it again.
How to remove the ShippingEasy Entry from 3dcart
- In step 5 of the instructions, where you clicked the Change Settings link, you will see the REST applications listed that have just installed. Delete the ShippingEasy entry that was just added:
- Start again at step 6, "Click the + Add button."
My custom statuses aren't syncing
It's absolutely imperative that the custom status listed in ShippingEasy exactly matches the status as it's saved in 3dcart. Even a minor difference, such as spaces, capitalization, or punctuation, will result in orders failing to sync.
As a result, we recommend copying and pasting the statuses directly from 3dcart into ShippingEasy. Learn more about how to sync 3dcart statuses into ShippingEasy.