Rollo Printing Problems | Troubleshoot

If you are having problems printing labels with your Rollo printer, the best place to find information is with Rollo's troubleshooting guides.

To get started, we have included the solutions to a few common problems.

Label is not printing

If your Rollo printer is showing a green light but no label advances when you click on "Print", it is likely that the Rollo is connected to a new USB Port. When the USB port is changed, Windows will register the Rollo as a "new" printer so that you can run multiple Rollo printers from the same computer, each with different label types and settings.

That means printing to the old printer keeps it in the print queue. 

  1. To fix, open your Control Panel -> Printers and Devices and note which Rollo Printer is "active". 
  2. Then, be sure to print to the same active printer name when printing.
  3. If that does not work,  unplug and re-plug Rollo into the same USB port as before. This should restore your printing without further changes. 

Label font is small

The font on a 4x6 label may appear small due to the paper settings.

To achieve standard font sizes for a 4x6 Rollo-printed label, set the paper size to 100mm x 150mm.

Label keeps re-printing

If you are attempting to print a label, but your Rollo printers keep re-printing an old label, it is likely because Rollo has not learned your label's properties.

To update the properties turn Rollo off and turn it back on to clear any pending print jobs. 

  1. Make sure you have a label loaded for Rollo to print, followed by several other labels.
  2. Press and hold the top-circular button until you hear one beep, then let go. This starts the automatic label identification. You should see your label moving back and forth and stopping at the correct tear off point.
  3. When you see a green light, try to print. This should result in the correct printed label.


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