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Unsubscribe Contacts from Marketing Emails | How To

Preventing marketing emails from reaching customers who have opted out from being contacted respects their preferences and builds trust in your brand. Making sure your unsubscribe information is visible and current is a requirement for sending Customer Marketing emails. You can unsubscribe customers one at a time on their profile page or mark multiple contacts to be unsubscribed from the CONTACTS page.

NOTE: Contacts are automatically marked as "Not available for marketing" if ShippingEasy detects that the attempted email delivery bounced.

Unsubscribe a Single Contact

  1. From the navigation bar, select the MARKETING tab and click CONTACTS from the drop-down menu.
  2. From the CONTACTS page, locate the specific Contact you want to update marketing preferences for. Click the Contact name.
    click_on_name_contact_page.PNG
  3. On the Contact profile page, on the right side in the "Contact Information" section, uncheck the box next to Available for Marketing.
    Customer_Profile_-_Available_for_Marketing.png
  4. Confirm you would like to permanently opt out of the contact from marketing emails.
    permanently_opt-out.png
  5. A message will appear confirming that the contact has been opted-out.contact_has_been_opted_out_message.png
  6. On the Customer Profile page, Not Available for Marketing will now show indicating that the customer can only be sent transactional emails.
    Customer_Profile_-_Not_Available_for_Marketing.png

Unsubscribe Multiple Contacts

  1. From the navigation bar, select the MARKETING tab and click CONTACTS from the drop-down menu.
    marketing_contacts_dropdown.png
  2. On the CONTACTS page, check the box next to each Contact name that you want to unsubscribe.
    check_box_names_contact_page.PNG
  3. Click the Action button and click Unsubscribe from the drop-down.
    actions_button_unsubscribe_selected.png
  4. A modal will appear asking you to confirm that you want to permanently unsubscribe the selected contacts. Confirm and select Unsubscribe Contacts.
    unsubscribe_contacts_modal.png

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